Cornell Carpet & Design

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They were scheduled to come on Friday before Memorial Weekend. They didn't come and I called Peter (the owner) at 4pm. He was very concerned and apologetic. He promised to look into it immediately. He called me and emailed back advising that he had failed to ensure my carpets got on the truck that day and stressed that it was his fault and not his installer's, Olmer. He said they could not come on Satursday but they could come on Sunday or on Wednesday. Due to my schedule they came on Sunday (incredible!) and were professional and tidy, double-checking all measurements, carefully moved all my furniture (my husband helped with the pool table), vacumned, installed new pad rather than leaving the old, removed all prior material and put everything back in its place more accurately than my husband could have done!!  Superb service! Note that I have used Cornell (including Peter's father before him) for an office, stairs and a hallway (twice), a large basement (twice) and never had any scheduling problems -- I present this example only because I think it says a lot when people handle a problem well! <br />

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I have used them for our very good woolen carpets and they were very careful and extremely thorough. It was amazing from start to finish. We never had a problem. We had no problems with making appointments and coming when they say. They worked careful without doing any damage to anything else. The results were being very satisfactory. They sell very good quality carpets and for they know how to clean them.

THEY'RE EXPENSIVE. I REMEMBER IT BEING A COUPLE OF HUNDRED DOLLARS, AND I THINK THAT'S A LOT FOR AN AREA RUG. THE WORK IS FINE. IT'S NOT SOMETHING I DWELL ON.