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Costello Awnings
Metal Awning or Patio Cover Installation and Replacement, Metal Awning or Patio Cover Repair, Fabric Awning or Patio Cover Installation and Replacement,
About us
Full Service Awning Company for Custom New and Recovered Traditional Awnings, Milled/Anodized Welded Aluminum or, Slip-Fit (Galvanized Schedule 40 Pipe) Canopy Frames and Tops, Manual and Motorized Retractable Awnings and Drop Curtains, Cleaning, Repairs and Seasonal Winter Storage. Our Technical Team has 20 Years Experience with Customizing Standard and Challenging Installations.
Business highlights
Emergency services offered
53 years of experience
Services we offer
Cleaning, Full Service Awning Company for New and Recovered Traditional Awnings, Manual and Motorized Retractable Awnings and Drop Curtains, Milled/Anodized Welded Aluminum or, Repairs and Seasonal Winter Storage., Slip-Fit (Galvanized Schedule 40 Pipe) Canopy Frames and Tops
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.841 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-25 of 41 reviews
Jeff B.
May 2023
Margarete hounded me to sign up for her awnings offering, I put a deposit down, and she vanished. Never returned an email or text message, and I still don't have my money back or a scheduled installation date with the "new owners". Any suggestions on how I can get some help here?
Raymond C.
Apr 2023
Margarete Roberts withheld commission wages from me just as she withheld taxes from the government and stole from her former employer. After she purchased the business, she turned on me, pretended to be a Costello, and continued her shady business practices. I did not find out about her past criminal activity until much later: [*** Link removed ***]
Michael W.
Mar 2022
Costello is a great and professional awning company. From the initial phone contact with Margarete to choosing our pattern/color with Carl and right through installation, the communication and selection process was flawless. Margaret and Carl are outstanding and professional in every way. Many thanks to you both, the awning looks great!! Sincerely, Julie and Mike Osprey Cove
Response from Costello Awnings
"Good morning [Member Name Removed] and [Member Name Removed]! It is our pleasure to work with you on an awning for your new home and so happy you are pleased with our customer service and final product at installation! Thank you for the opportunity to earn your business!"
Carol C.
Aug 2020
Excellent Hi Margarete- We lost shingles on one whole side of our house yesterday but that awning held up in 109 mph winds!!! Thank you very much for quality work! Stay healthy. Carol
Response from Costello Awnings
"Thank you, [Member Name Removed]! We appreciate your thoughts and words and manufacture the best quality products for our customers! Looks like we have 10 Hurricanes coming our way this Fall! Enjoy!"
William C.
Jul 2020
I would rate my experience with Costello's Awnings as 5 stars. My existing awning and framing were damaged in a late spring storm. I read good reviews about Costello's Awnings and gave them a call. Within an hour Margarete, the owner, returned my call and assured me that Costello's could fabricate and install a new awning within a 4 to 5 weeks. I went to their shop in Ocean City and picked out the fabric and style. (hundreds of colors, fabrics, and patterns from 5 or 6 manufacturers) They showed me an example of the new aluminum frame that would be used. (much stronger and better looking that the old steel frame that was being replaced) The Costello's fabricator came out to the house and made all the measurements and answered all my questions. They even took away the old, damaged frame. Margarete gave me a couple of suggestions and options which included a side, sun screen (for the late-afternoon sun) and an option for a powder coating on the two upright support poles. I chose both and was glad I did (The white powder coat blends great with the vinyl railing) The install was seamless and the Costello workers were very precise and professional. The new canopy looks great...very 'Ocean City beachy' and I get a lot of compliments from the neighbors. I highly recommend Costello's...from Margarete to all the craftsmen, they were great!
Response from Costello Awnings
"Good morning [Member Name Removed] and [Member Name Removed]! Thank you so much for your thoughts and comments! It was our pleasure working with you both to give you and all our customers quality products and exceptional customer service!"
Edward M.
May 2020
I rate my experience 5 stars. From the very beginning.... the responsiveness from Margarete at Costello awning was as much or more than i could have ever expected. That experience continued throughout the entire process of about 2 months. I had many questions... and i don't i ever waited longer than an hour for a response to come back. From a work / installation / finished product perspective..... i am extremely pleased. Vinny ran the show with fabrication and installation. He took the time to listen to my needs and come up with a plan (while consulting with Margarete) to make it look great. I can't thank Margarete and Costello enough for their professionalism, responsiveness and expertise. Note: Prior to calling Costello... i called a competitor. They never got back to me and told me it would take 6 month to a year to get the work done. I'm so glad.. i explored further and found Costello Awning. They earned the business and I 100% recommend them for anyone else considering an awning / canopy project Thank you Costello awnings !
Response from Costello Awnings
"Good morning! Thank you so much for your review! It was our pleasure working with you to find an attractive and functional solution for your first floor canopy top to coordinate with upstairs porch awnings! Enjoy a wonderful summer!"
Martin B.
May 2020
The work was prompt, professional and done on time. There was a small glitch after the install and it was addressed just 30 minutes after I called them...LITERALLY 30 MINUTES!!! From the owner thru to the staff, these folks take pride in their work. Doesnt you home deserve that??
Response from Costello Awnings
"Good morning [Member Name Removed], Thank you so much for your review! We are happy we were able to correct work initially installed by others to your satisfaction and thank you for the opportunity to continue to earn your business!"
Rich S.
Apr 2020
We had one rental house done and we were so very pleased that we had the second house done the next summer. Margarete and everyone at Costello Awnings have been a pleasure to work with. Margarete worked with us closely. She was very professional and knowledgable. The awnings are absolutely beautiful and our tenants love them! Costello takes them down each Fall and stores them and then rehangs hem in Spring. We would highly recommend Costello Awnings to anyone without any reservation at all!
Response from Costello Awnings
"Good morning [Member Name Removed] and [Member Name Removed], It'[Member Information Removed] our pleasure to continue to work with you and [Member Name Removed] and look forward to many more years of service at both your homes in Ocean City! Warm regards, Margarete"
Kathy T.
Apr 2019
We are very happy with the fabric choice, the quality of the finished awnings and the installation team. All in all, an excellent experience with the knowledgeable guidance of Margarete and Karl at Costello Awnings. Kathy and Tom Truesdale
Response from Costello Awnings
"Thank you so much for your review, [Member Name Removed]! It was our pleasure working with you and [Member Name Removed] to select the perfect new fabric for your home!"
Andre L.
Feb 2019
It was a wonderful experience. Policies and products were clearly explained at our first meeting then Margarete suggested we look at a few samples at our house. We spent over an hour on a very cold day looking at samples she suggested and we picked out from the hundreds of choices at the shop. Poor Carl and Margarete held up the samples near the siding while we looked at them. After we narrowed it to 4, they made 4 feet long professionally edged samples for us to look at again. Another hour of indecisiveness on our part, another trip to the shop and we finally ended up with a choice - the very first one Margarete suggested. Framing was installed right away, then we scheduled the awning install for May. We arrived home today to our beautiful awning fully installed. Can't wait to enjoy the summer in the shade! Costello was not the least expensive choice but neither was it the most expensive - we go by the adage that (within reason) "You get what you pay for". We are very pleased with what we paid and what we got.
Marilyn F.
Jan 2019
Our awning project couldn’t have gone more perfectly. Margarete and her husband went above and beyond to provide outstanding customer service! We selected our material at their store and within the hour Magarete's husband came to our home with the swatch so we could see our selection against our siding as well as how the pattern transitioned from inside. So if you’re looking for a company that provides fabulous service...look no further!
David H.
Jul 2018
Costello designed and installed my cathedral style awning and also installed a sunshade to shade the late afternoon sun... great job. Margarete is super responsive, and their work is excellent.
Response from Costello Awnings
"Thank you, [Member Name Removed]!"
Don L.
Jul 2018
Costello Awnings are the best. We have used their services for over 10 years. They made awnings for our homes and continue to provide services each season. Every spring they put up the awnings and every fall they take them down and store them. I inform them each time with a week to schedule this service and they are always prompt with the service. They also stand behind their product. I had a small issue and it was addressed immediately (Marguerite came over within half hour to examine). Costello Awnings has been amazing for all the years. I have recommended them to everyone.
Response from Costello Awnings
"Thank you, [Member Name Removed] and [Member Name Removed]! It has and continues to be our pleasure to service your awning needs!"
Kim S.
Apr 2018
From start to completion, we could not be more pleased with Costello Awnings. The owner is very responsive, helpful and knowledgeable about the products. When I left a voicemail to request a quote on awnings, she called me back almost immediately (and it was after hours). She came out the next day to survey the job and she provided helpful suggestions. She listened and understood what we were requesting. We had an estimate by that evening. After visiting their showroom to choose the materials we wanted, we had a contract that evening (a Saturday) and a sample of the material by Monday. Despite having a special order for the materials used, Costello Awnings had the frame manufactured and installed within 2 weeks and the canopy installed the next day. The owner was meticulous with every detail and did everything possible to make us happy. We love our awnings and enjoyed working with Margarete!
Response from Costello Awnings
"Good morning [Member Name Removed]! Thank you for your review. We are detail oriented and it is our goal to make sure we listen to your needs and you are satisfied with our customer service and product. It was our pleasure working with you!"
Lynne R.
Apr 2018
Awesome! I can't say enough about Margaret and her team. Helpful, knowelable, right on point from start to finish. Our awning looks great, in fact we just ordered a drop curtain to add to the existing awning. We highly recommend Costello Awnings. So grateful to have found them!
Response from Costello Awnings
"Good morning [Member Name Removed]! It was our pleasure working with you to custom design your Ocean side front deck frame around your chimney. Your Serge Ferrari Soltis 86 drop curtain is coming soon! Thank you for the opportunity to continue to earn your business!"
David H.
Apr 2018
Margarete at Costello promptly returned all phone calls; Costello's engineers and installers were considerate of our specific requirements; their pricing was fair and reasonable; and the finished product is just gorgeous. Can't say enough good things ... we recommend them highly.
Response from Costello Awnings
"Good morning [Member Name Removed] and [Member Name Removed]! Thank you so much for your review! We enjoyed working with you and wish you many happy years enjoying summers in your new home."
Carolyn S.
Nov 2017
Margerate and her crew were great to work with from the estimate thru completion of the project.
Response from Costello Awnings
"Thank you so much for your review! We are happy to have met the challenge and thank you for the opportunity to continue to service your awning needs!"
Carolyn S.
Aug 2017
Great! They met the challenge and installed right on schedule. We now can use this porch any time of day.
Response from Costello Awnings
"Thank you, [Member Name Removed]! We wish you many more happy years of a cool and private porch! Thank you for the challenge and opportunity to do what others said was not possible!"
Lucille G.
Jul 2017
We contacted Costello Awnings for a consultation and Margarete came over that very afternoon. We were impressed immediately by her professionalism, knowledge and very friendly personality. She brought some samples with her and explained very thoroughly what services they would provide. The most difficult part was going to her showroom on Asbury Avenue and picking out from literally hundreds of different designs. Again, Margarete and Carl were very helpful in choosing the right combination for our home. Once this was accomplished, it was only a matter of weeks before installation. We are very happy with our custom awnings...it has provided us with an additional outdoor living space and the house has been noticeably cooler on these hot summer days. This is the beginning of a long relationship. We highly recommend Margarete and Costello Awnings.
Response from Costello Awnings
"Thank you, [Member Name Removed] and [Member Name Removed]! We do offer fabrics from seven (7) manufacturers for awnings, but once we know the color and design you are looking for to extend your interior to your exterior and also complement your exterior, it's easy to narrow down to your top, "favorites". We always give you a full, 46-47" width, scalloped/straight piece of all your top, "favorites" to give you the BEST visual of how the fabric and scalloped/straight binding will look on your home! It's been great fun getting to know you and your family and look forward to a long relationship with you!"
Maureen L.
Jul 2017
Great. Was happy with work
Response from Costello Awnings
"Thank you, [Member Name Removed] ! We noticed you gave us a "B" for Professionalism; what can we do better to earn an "A"? We hope you are enjoying a wonderful summer!"
Rich S.
Jun 2017
Wonderful experience! Margarete was very helpful, friendly, cooperative and professional. Appointments were always on time and the awnings were ready when promised. She has been extremely responsive when we've had questions or concerns since the awnings have been up. We had the first house done in the spring of 2016 and we were so pleased that we had the second house done the following year. The awnings look great and the service was outstanding. We highly recommend Costello Awning!
Response from Costello Awnings
"Thank you, [Member Name Removed] and [Member Name Removed] ! We enjoyed working with you on both properties . . . You knew what you wanted and did a great job picking the perfect fabric for the first residence and was great working with you to find a second fabric that complimented the awnings next door on both sides, have a beachy summer feel and yet, different from all others! We wish you many happy summers in Ocean City!"
Iggy M.
Jun 2017
If shopping for an awning then go to Costello Awnings, No ands, ifs, or buts! The initial consult with Margarete was critical, as she was focused on knowing what we wanted. More importantly she provided other pattern and color options that she suggested would suited our house better. She had us go out on the sidewalk while she held the different fabrics/patterns on the 2nd floor porch. End result is that we went with her suggestion and we love our awning. Costello Awnings deliver 120% to achieve your satisfaction. After the awning was hung we expressed concern about one seam. They came back and reinforced all four corner seams. Service is guaranteed so and so is the fabric (pun intended) of Costello Awnings business policy!
Response from Costello Awnings
"Thank you, [Member Name Removed] and [Member Name Removed]! We appreciate your kind words and thoughts on our customer service and company policy to provide the best awnings/canopies and services. Costello Awnings has paid special attention to fabrication and all wear areas of awnings/canopies and materials used to fabricate. We use more fabric to completely double all valances to the front bar/lace bands to reduce wear and triple reinforce our corners. We only use stainless steel spur grommets and Tenara brand Gore-Tex thread ensuring your thread will never deteriorate and costly future repairs unnecessary. Our warranty for all fabrication is five (5) years. The cost of extra fabric, quality materials and fabrication may be a little more initially, but will save you money during the lifetime of your awnings/canopy."
Ellen W.
Jun 2017
With Costello Awnings and owner Margarete Roberts, you can expect the very best product knowledge, design advice, quality construction/installation, and customer service. Margarete is with you from the initial consultation to post-installation inspection. Superb customer service!
Response from Costello Awnings
"Thank you, Bill and [Member Name Removed]! We had fun working with you while you were away for the winter to select the perfect fabric and frame color for your residence. We are so happy to hear you are now able to enjoy your 3rd floor deck as an extension of your interior living area!"
Teri T.
Jun 2017
Margarete was so easy to work with. Very prompt and always returned calls and emails immediately. Installers were on time professional and kind. It was a wonderful experience from the beginning until the end. I would recommend anyone to use Costellos awning So thrilled to have a useful front porch Highly recommended.
Response from Costello Awnings
"Thank you, [Member Name Removed]! It's always our pleasure to find an aesthetically pleasing solution and solve a challenge as we did with your drop curtains! The Sundown Sauleda fabric you selected is perfect for your residence!"
William H.
Apr 2017
Fabulous customer service and product!
Response from Costello Awnings
"Thank you, [Member Name] and [Member Name]! It was wonderful to work with you both! Enjoy!"
Licensing
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FAQ
Costello Awnings is currently rated 4.8 overall out of 5.
Costello Awnings accepts the following forms of payment: CreditCard
Yes, Costello Awnings offers free project estimates.
No, Costello Awnings does not offer eco-friendly accreditations.
Yes, Costello Awnings offers emergency services.
No, Costello Awnings does not offer warranties.