COZY HEATING

I didn't use them directly, but I am happy with their services. They installed it, and its working good. Well kept.

unknown

They are pretty honest with their customers especially with regard to the the machines. He spent a few hours just to make sure they're not going to cost me that much and checked everything, cleaned up and fixed it. The quality of work is great and the people are nice. I will use them again.

unknown

I'd used Cozy for annual gas furnace servicing/inspection for several years. They were always on time and did a satisfactory job, although the technician (same one each year) was always a bit on the arrogant side and provided no information unless asked specific questions regarding the condition of the furnace. I kept using them because they were very close, reliable, punctual, etc. One January morning, we awoke to a and quot;coldand quot; house and discovered the furnace was not working. I called Cozy (on a Thurs morning) and was told that the earliest they could come to repair it was the following Tuesday. I explained the problem (no heat, middle of winter) and that I'd been a loyal customer for 15 years. That didn't seem to matter to them. I promptly called Arden Air and they had a technician on site in less than an hour. They replaced a faulty sensor and had it working in approx 10 minutes. Since then, I've used Arden exclusively and found their price for the same service as being $20 less and their technicians are great, very thorough, efficient, and insist on going over the specifics when the work is completed. Being a and quot;local guy,and quot; I've shared this experience with many friends, neighbors, etc and was told by many of similar experiences with Cozy. Being a small-town operation, word has gotten around fast, as many have switched to Arden or Brennan for routine service or furnace replacement. I have little time for the and quot;foolishnessand quot; and will never use Cozy again. <br />

unknown

unknown

The work crew showed up on time both days. They worked steadily and cleaned up after themselves. So far so good with the heat pump.

Very Professional and repaired the furnace fairly quick.

It turned out Cozy Heat is not a distributor of our furnace brand, however they did find out for us that it is still covered under warranty for parts, but not labor. We were quoted what the cost of labor would be for them to install. He attempted to contact the furnace brand people for more information and was transferred to a number that said they were not open at that time (imagine that - after 9:00 a.m. on a Monday morning). He asked his secretary to check into that and call us back. She did very promptly. We were told we might want to get a 2nd opinion to decide on an 11 year old furnace whether we want to have a new furnace installed or have just the heat exchanger replaced. At this time we are planning to meet with a different company for a 2nd opinion. But even while we are waiting to do that, we are leaning towards having Cozy Heat replace the whole furnace. <br /> The indecision is that reading online customer reviews about the different furnace brands, I don't see a furnace that stands out with customers and quot;very satisfiedand quot; more than and quot;very unsatisfiedand quot;. Seems like the reviewed furnace brands people are consistently 45% very satisfied and 55% very unsatisfiedand quot;. <br /> Not sure how this story will play out. <br />

After giving a quote and sizing of a specific unit, PUD determined that a slighly bigger unit was required to qualify for the engery rebate. They upsized me but left the original quote price. After install, the first night the compressor failed. They were back with in the hour of my phone call. They took care of everything immediately. The customer service was amazing. Unit has not missed a beat since. <br />

They seem very professional. My husband likes the technician that they have been sending out because he feels like he is intelligent, very friendly, and we think he is going to do a good job.

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They squeezed me in on a Saturday. The <br /> technician arrived on time, was very knowledgeable and professional. He even <br /> had all the parts needed to put our furnace back in tip top condition with him. <br /> <br />

They were very good and detailed in their service. They spent a lot of time making sure things were good to go and educating me on the system, which really helped since I had just bought the place. <br />

Rhett was very thorough and answered all my questions. He even checked the air conditioning unit.

Rob was very professional and took his time verifying all amps and voltage. He even took the blower off to vacum out the ineterior. He inspected the gas pressure too. Everything checked out well and he did a throrough cleaning. Cozy Heating did a GREAT job. I will definately use them in the future. <br />

They seem competent. They back their products. They replaced the heat pump under warranty. I will use them in the future.

They did an excellent job. They are very quick and highly knowlegeable.

I went with them because they serviced my old heat pump. They had good service and the technicians seemed to be knowledgeable. They were also a local company to me, so it was convenient. I have never had any problems with the quality of there work. They were patient with me as I decided to accept there contract.