Creekview Wood Floors

We contracted Creekview Flooring in 2020 for a job with about 2800 sq feet of hardwood flooring in our home. The job included installation of new hardwood and refinishing of old hardwood floors. We got multiple quotes but we went with Creekview floors because they seemed the most confident and their google reviews seemed good. Unfortunately, there were multiple things that went wrong. On the second day they were on the job they backed over a walkway with their trailer, shattering some of the slate tiles there. Kevin, the job manager, tried to say it was our fault because the supporting cement was “not to code” (not true, he was citing codes for city sidewalks, eventually they repaired this but it took about 5 weeks). They told us we could pick colors from Bona stains, or Minwax and after buying our own samples of stain colors, we decided on a Minwax color and Bona finish. When they applied this stain and finish, it ended up having a very white uneven finish coat on it, like someone had splattered milk across the floor. They claimed it was our fault because of the color/finish combination we picked. If they thought that the outcome was going to look bad, why would they put this on the floor? They were NO help during the color choice process and didn’t say a thing to us before staining the entire floor. In fact, during the time when we were choosing a color, they suggested a few but when we were having trouble settling on the right color they left, leaving us to mix and apply samples on our own with no assistance. Eventually, they agreed to do the whole job over at no additional cost but when they did the next stain job there was about 4-12 inches of dark areas outlining the walls and door frames. (Google “picture framing hardwood floor”) /. Chris, the owner of Creekview, told us that we did not know what we were talking about and that this was normal when using a dark stain color. He also blamed us for picking a Minwax stain color (even though he had never mentioned any issues with Minwax and encouraged us to look at both Bona and Minwax stain colors). There was stain splashed on the walls, the base of the kitchen cabinets, and doors. Unfortunately at that point we had to part ways with this contractor. Fundamentally there was a lack of communication throughout the entire process. Chris was not involved much initially and it was apparent that Chris and Kevin (the project manager) weren’t communicating with each other as much as they should have. Eventually, when our 3 week job ran over into week 4, 5, and 6, Chris personally got involved but he was frequently very defensive and accusatory when speaking to us. I’m really not sure how it got to that point but it was very disappointing. There’s a lot that happened and I can’t put everything into this review. I waited 2 months to let this sit before writing a negative review about this company but even with that amount of time my feelings have not changed and unfortunately I cannot in good consciousness recommend this contractor to anyone.

It was very good. I have never worked with someone as professional as this company. They are very knowledgeable about the job and it was a great experience.

Excellent. I would recommend them without reservation.

They are very accommodating. I was very impressed.

They are a great company with a good work ethic. I would recommend them to anyone.

They look like brand new Floors

The floors turned out amazing! The crew answered all my questions and were very knowledgeable and do beautiful work.

It was great!! They were in and out my floor is beautiful no mess!! I recommend if you need your hardwood flooring done you call them!!

It went well. I was really impressed by Chris and his guys. They do high quality work. They communicated well, were friendly and professional. It was a great experience and investment. My floors are beautiful! I highly recommend Creekview Wood Floors!

Chris was very knowledgeable and responded quickly. My floors look and feel amazing. Couldn't be happier with the finished product.

We are very happy with them. They're honest, they do a really good job, and take really care of the customer. If a school doesn't want to do certain work in house, Creek View will get involved and sand down gym floors etc to have it ready for a basketball game. They don't go behind our back to try steal our business either, which other companies have tried to do.

He's done a lot of work for me and it's all been good.

Chris and his crew installed flooring in our living room, master bedroom, hallway and two stairwells.  They started when they said they would and finished when they said they would. They cleaned up after.  They were all nice and pleasant and answered all our questions and explained the process along the way. The floors look wonderful and we really like them.  We plan on using them again next spring. <br />

Chris and his crew were excellent from start to finish. The day after my inquiry, Chris was out to do an estimate. He explained several options for my flooring project which was very helpful.  After getting qoutes from several contractors, I went with Great Lakes because the price was fair; there was no pressure, and they use real unfinished oak (not the prefinished). They were able to start the job when I requested and finished the job in four days...exactly like they promised. They were prompt, neat and left the site clean each night. The flooring turned out excellent. They are true skilled craftsmen and also just a great bunch of guys. Very glad I chose them to do the work and would use them again. <br />