CROIX CRYSTAL WATER TREATMENT

They responded very quickly to my inquiry when my old Kinetico stopped functioning. They had a very competitive price and the quality of the unit (through my research) was at a very good level. When they installed the unit they took the old one out installed the new one and cleaned up better than when they arrived. I have had the unit for several months and it is working well.

Jim was the guy I worked with. He was flexible with me and a joy to talk to. I’m up and running! Definitely would hire them again. Reasonable prices. Fast service

It went great. We had to coordinate with the city of New Brighton to shut off the water at the street as our valves weren't holding so he could install the softener. He came back the next day at the promised time. He was very efficient, on time and called back. Very pleasant and professional to work with.

Great! Quality of work and time to complete was great. He worked with me throughout and made sure I was part of any adjustments or changes!

The experience was great and timely. He couldn't make the first appointment but was very communicative and rescheduled, no problem. The second appointment, he showed up on time and completed the work completely. He also cleaned up after himself.

Fantastic job - could not be more pleased with the courteous, efficient and exceptional service provided! Jim was prompt, very cordial and professional, and the pricing was fair. Absolutely would recommend Croix Crystal for any softener needs, and would 100% hire them again for future work!

Sam, the installer, was on-time, was very friendly, hard working, & explained all the features of the system. Overall a great experience.

went well fixed softner instead of trying to sell me $6000 worth of plumbing like the first company try to do

Excellent job

It went well. I bought the the new softener and he removed the old one and installed installed the new. It took less then 2 hours.

I couldn't be more satisfied. The Evolve EVRS system is a straight forward system that need no additional programming. The display is easy to read and to operate. Jim installed the softener in about an hour and a half. The job was done professionally and cleanly. I will be recommending him in the future.

It went wonderfully! He had to get a special sized softener for me due to the size of the area. He even continued to check on it months after the installation. I would highly recommend them to others.

Very good! They were professional and friendly. The pricing was reasonable for the work done.

He was excellent and was very professional. He was very quick, responsive, and he called us within 30 minutes. Others didn't even return my call but he was exceptional. He also replaced the shutoff valves in our kitchen sink and his prices were reasonable. I would highly recommend him.

They did an outstanding job and I was very pleased. I would highly recommend them.

I am a Realtor and called for a client who speaks broken english that needed a water softener repaired or removed/bypassed. I called on a Wednesday to get someone out at the house asap and didn't hear anything from anyone until Friday. Jim called Friday and said he would meet me and the owner some time on Monday. I called the office in the afternoon Monday as I haven't heard from Jim yet. He called me back and said he went over there already without letting us know. (He had the lockbox code and the house was vacant. Still not sure if he actually went there.) He told me the unit was shot and gave me prices to install new or refurbished ones or bypass it completely. We found another plumber that did the work for 1/4 of the price. Jim called me back later that week to ask what we planed to do and I told we found another plumber to complete the job that was cheaper. He then used very profane language on the phone towards me and told me I owed him $150 for his time. The way he acted on the phone towards me was very abrasive and unprofessional and I will never recommend him to a colleague of mine nor a client and advise you to go elsewhere when choosing a plumber.

Did not flush or sanitize system. Said would check on parts and call back. Never called back. Office Manager hung up on me and will not take calls. Charged$145 and only changed three modules that I supplied.

Fantastic! Wish I would have changed it out sooner.

Jim did a wonderful job. Took his shoes off when he entered the home and proceeded to get the job done quickly and professionally. We talked for the first time only yesterday. It was great to have him come out and get the job done the next day!

I recently bought a house where the softener was installed in the garage so I wanted to relocate it some where inside of the house with MN being cold and what not. Jim called me a few minutes after my Angie's list inquiry and he was able to give me an accurate quote over the phone in which I described my situation. He also came to the house free of charge for an in person assessment. He recommended I replace the existing softener that was original to the house to which I agreed. He took care of all the work including picking up the new water softener from the hardware store and hauling away the old one, and the final cost was exactly what he had quoted me. I would definitely hire him again

We were disappointed that he did not do his job well in first time. Additionally he charged $225 for additional visits and tests and work. We had paid him $1200 first time. We felt $225.00 he charged for additional work was not fair as he should have known that he did not do job well in first place. He was aware that cold pipes will not get soft water per our discussion with him but did not tell us. First time job was incomplete.

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Installed a water softener and did some extra plumbing work. It went well and the work was done as we discussed in the estimate.

The install process went smooth. We hardly knew he was here. <br />

EVERYTHING WENT AS PLANNED. I ESPECIALLY APPRECIATED THEIR SERVICE IN REMOVING AND TAKING AWAY MY OLD WATER SOFTENER. THE INSTALLER TOOK THE TIME TO GO OVER THE OPERATION OF THE NEW SOFTENER WITH ME.