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Crossroads Landscaping and Turf Co
Outdoor Lighting - Plan and Install, Outdoor Lighting Repair, Deck or Porch - Build or Replace,
About us
Crossroads Turf Services is a local, family owned landscape design and installation company. With over 15 years of experience in the Green Industry, we understand the issues you have with turf, shrubs, and trees, and we know how to fix them. Our team is made up of individuals that live in your community and we take pride in what we do. Whether your project is a large commercial landscape installation, a small residential landscape redesign, a simple lawn clean up, or something in between, we use our experience and knowledge to assist you every step of the way in creating the outdoor space that you are looking for. Our roots run deep in North Carolina. Let us help you create a space that leads to more of the moments you live for.
Business highlights
9 years of experience
Services we offer
We provide our clients with turnkey landscape design/installation, and drainage systems. , hardscape design/installation, landscape lighting, sod installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.628 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 32% |
Showing 1-25 of 28 reviews
Scott H.
Jun 2023
Travis with Oakwoods Outdoor Living is the only person you should call for sod projects or any landscaping project you have. Communication is outstanding, gets the job done quick and efficient, is just a really nice person.
Nick R.
Apr 2023
This company deserves -10 stars. It has been 2 weeks since Travis has went ghost and not returned emails or calls. He left the job undone and my yard a disaster! The mound of dirt with huge clumps that was not compacted or seeded. He cut the Internet lines. Did not perform the job that was originally quoted. Will not give me back my deposit. DO NOT BE FOOLED! It was supposed to be a one day job. Turned into 2 because the lines were cut but then he left the next day after 30 minutes of work and did not even communicate that he was leaving or when he would be back and that was 2 weeks ago.
Response from Crossroads Landscaping and Turf Co
"Mr. [Member Name Removed]- Thank you for your feedback. We are always looking for was to improve. However this situation seems to be a misunderstanding. We did cut your internet lines by accident and once we did, promptly notified your wife of the issue and offered to pay for the repairs. We continued working to finish out the drains and after discussion with your wife, decided it would be best to stop the lines short of the initial goal so as not to impact anything else. It was our understanding that she was to reach out to us once the lines were repaired so that we could come out and fine tune the rest of the project. We never heard back from her once the internet lines were repaired. There were no messages. We would be happy to discuss a resolution to your issue and apologize that you feel as if you have been neglected. Feel free to reach out to discuss a resolution to the issue."
Felicia A.
Sep 2022
It was okay.
Jeff K.
Jul 2022
Work was done timely and finished product was great. Thanks for the great service and work. Look forward to working with you again.
Chip M.
Jul 2022
Great to work with and we love the landscaping work done to our house! Highly recommend!
Steve H.
Jul 2022
Travis was hard working and provided excellent service. He was also very meticulous. I would recommend highly for landscaping, drainage and irrigation repair.
Ken R.
Oct 2021
Awful business. Charged for work that was not done, refused to respond to me or make things right. Simply took money for work not done and never responded again. He should not be in business
Stephen P.
Oct 2021
They suppose to send me a receipt the next day I gave them the payment but we haven't heard back anything from them.
Response from Crossroads Landscaping and Turf Co
"We appreciate the input and understand your frustration, however your receipt was emailed on 5 October at approximately 3pm. I emailed a screenshot of the sent message to your email this morning showing date, time, and the attachment. If you did not receive the email on the 5th, then why not reach out to us?"
Sybil P.
Sep 2021
Terrific job! They were able to do the work within a week and were done in a day. Driveway looks great
Response from Crossroads Landscaping and Turf Co
"Thank you for the kind words, we enjoyed helping you with your project."
Manju A.
Aug 2021
He quickly gave a quote and turned up with sods on the day promised before time! By the time I met him he was done with the job. Payment was made instantly on the day. Everything went well. Sod was put in peak summer and it came up very well. Travis knows the trade well. I couldn't be more happier. Only one suggestion, the follow up receipt for those that need could be quicker. Most people don't need it, so it is not a big deal. I would highly recommend and would be happy to rehire as needs arise.
Bob H.
May 2021
Did a great job. Put in 18 Yards of stone. Would recommend.
ELizabeth M.
Mar 2021
They are a complete scam operation. I paid them 9k for project to complete outdoor kitchen. After four months, the job is. It complete. They terminated the contract, did not acquire adequate materials, left my home and the job site a complete mess, and because of their sloppy workmanship I will have to pay almost double for this job and have to hire an attorney to get my money back.
Nancy R.
Jan 2021
Travis and his crew were polite, conscientious, and do quality work. Travis was always responsive and flexible as the work progressed to complete the next phase. I would happily hire Crossroads Landscape & Turf Co. in the future.
PJ L.
Jan 2021
Warning...DO NOT hire this man. He is some kind of scam artist. We called him in May of 2020 and he came out and we told him what we wanted done and how. We didn't see him again until late in July after he had emailed his estimate. He said he wanted half of the money up front...$2,000.00...which we paid with a check. He was a no show for 3 months...then he sent out a couple of guys with a wheelbarrow who only worked a few times and for short hours. The job is only about 1/10 complete and we were left with a large muddy mess that looks terrible. We tried everything to get in touch with him..he rarely returned our emails...and now he will not return phone calls, texts or emails.
Response from Crossroads Landscaping and Turf Co
"Mrs. [Member Name Removed]- We appreciate the feedback and regret your position, however we were under the impression that this matter was resolved with our email dated 11 December 2020. That was 6 weeks ago and we had not heard from you. Typically we do not respond to negative reviews with criticism, however we do feel that your statement needs some correction in order to be accurate. Here is the sequence of events per our email records: You contacted us on 30 May. We were finally able to connect for a site visit on 23 Jun and emailed your estimate that day. We then got together in mid-July to fine tune the details and set the schedule. You wanted to wait to schedule was made on fencing. That was fine with us. However, we did not hear back from you until 7 September 2020 in a email from [Member Name Removed] saying: "Sorry this is taking so long on our end. We finally found the fencing we want. I am ordering it tomorrow and will know the shipping time then." After that, it was another 4-6 weeks before we could start (again, your timeline). Your project was started on 27 October 2020, five months after our initial visit. The delays starting the project were not of our doing. We often went weeks without hearing from you, all the while trying to hold open days to address your project. Once we were able to get your project started, additional work was added to the initial plan on the first day. Our team spent 62.5 hours working on your project over the course of 8 days. Weather was a factor on some of the days. Materials were purchased and delivered to you. All of the additional work was completed and you were not billed for it. We can understand your frustration and would be happy to continue this discussion offline."
Angel V.
Nov 2020
Great work. Really good communication.
Response from Crossroads Landscaping and Turf Co
"It was a pleasure working with you guys."
Kristi M.
Nov 2020
They did an amazing job and would recommend them to family and friends. Travis was very personable and professional!!
Response from Crossroads Landscaping and Turf Co
"Thanks [Member Name Removed]. It was a pleasure completing your project."
Dianne W.
Nov 2020
Scott returned to inspect work, I asked him to modify some of the work he had completed and added more work. He emailed the quote emailed the quote, I accepted and paid half the amount of quote. Scott CASHED the check and NEVER CALLED or SHOWED
Richard B.
Nov 2020
All went well, no water issues anymore. Walkway pavers adds a nice touch to the landscape. Everything looks great.
Ashley W.
Oct 2020
He took our deposit and ghosted us. We’re taking him to small claims court. Don’t be fooled by fake positive reviews. After further researching after the fact I see that he has scammed people since starting his business in 2018. His business has been on the news (wfmynews2) for dropping the ball on a $14K retaining wall that he built and fell 8 days later. It took $24K to clean his mess up and fix it. Save your money and hire a reputable company.
James L.
Sep 2020
Travis and his team did an outstanding job on my lawn. The were punctual, professional, and they really know their stuff. But what sets him apart from other lawn and turf companies is that he is always available to answer any questions or offer advice as to how to care for your lawn. You are never left on an island with him. I'm definitely bringing him back for more work next year.
Richard Y.
Sep 2020
I hired Crossroads to come in and redesign our front porch area. We had them do plants, a patio, and lighting. Great job, would definitely hire again. Well Done.
Richard Y.
Sep 2020
We hired Crossroads to redesign our backyard in Huntersville, NC. After the initial meeting, they responded quickly with a proposal. I appreciated the straightforward manner in which they explained everything to us. We had never done a project like this before and did not know what to expect, but they walked us through it all and were very patient, making sure to answer all our questions. Travis was great at communication from day one and I would recommend his company.
Jean P.
Sep 2020
Travis Scott from Crossroads Landscaping and Turf Co was contacted by me via Angie's list.. Mr. Scott came to my home, accessed the backyard afterwhich I agreed to hire him for his services landscaping my backyard (which included installing a small water feature.) He sent estimates and diagrams of area to be landscaped. A start date was agreed upon. After multiple text, final decisions regarding particular plant to be installed and shrubbery and trees to be removed an agreement was made. Mr. Scott came to collect a deposit (half of the agreed upon amount.) On the agreed start date, Aug 27, 2020. Mr. Travis Scott was a no show and hasn't been seen since he collected the deposit on August 13, 2020. The check was cashed by him at Aquesta bank. Mr. Scott has been reported, by me, to FTC, BBB, & NC U.S. Attorney.. I intend to take legal action if Mr. Scott doesn't return my money. Please beware of this person.
Colleen T.
Aug 2020
I would recommend Crossroad for your landscape needs. They were knowledgeable, pay attention to deal and show up on time. Travis and Morris are great people to deal with. Pricing was fair. Hard working guys!
Ashley W.
Aug 2020
Travis came out and gave us a quote on some landscaping steps, and picked up $600 deposit the next day and said he would finish it the next week. Two days before he was to do the work he said he couldn't come due to a family emergency which we now know was likely a lie. We needed the job done sooner and asked if we could have our deposit back and he assured us that was "no problem at all". He said he would put the check in the mail. It never came. We called and he said he would bring it over. 2 weeks pass and I call again and he says he'll bring it the next day at lunch. Does not show up. I call and he says he is literally on his way as he is just wrapping up a job. Never shows up and then he completely ghosted me and stopped replying to all calls, texts, and emails. Reading reviews from others, this seems very typical and not the exception. He is a pathological liar and I pity him. I still want my money back but I pity him.
Licensing
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FAQ
Crossroads Landscaping and Turf Co is currently rated 3.6 overall out of 5.
Crossroads Landscaping and Turf Co accepts the following forms of payment: CreditCard
Yes, Crossroads Landscaping and Turf Co offers free project estimates.
No, Crossroads Landscaping and Turf Co does not offer eco-friendly accreditations.
No, Crossroads Landscaping and Turf Co does not offer emergency services.
No, Crossroads Landscaping and Turf Co does not offer warranties.