Crowcrest Enterprises, Inc.

"CASE ID: 27278929 On November 18, 2012, you provided the following information: The fence that I was to stain is on the property line dividing the customer's property from the neighbor's. At the beginning of the job, I informed the customers that I would need written permission from the neighboring homeowner stating it would be OK to stain their side of the fence. The customer had more than three weeks to acquire this information for me. However, when it came time to stain that side of the fence, he refused to ask the homeowner, stating that he didn't care what the guy thought, and that the person living in the house was simply a renter. I tried to make him understand that I could not legally paint that side of the fence without written permission, as it was not on his property. Still, he refused, and that is why the fence was only stained on his side of the property. Regarding his unpermitted screened-in porch, we discussed fixing the multitude of problems he had with it (no header, no foundation, not properly attached to the house, improperly installed screens) but that was to be another project. This additional project was to include staining the structure the same color as the fence, which is why I bought as much stain as I did- so it would all match. Staining the structure was NOT part of the backyard/landscaping project. At the start of the original project, I asked the customer to sign a contract, to which he refused, stating that he did "everything on a handshake". I received my final payment from his wife on her acceptance of the completion of the job. She also was informed and understood that the neighbor's side of the fence was not stained. She was pleased with the end result of the project, and he was as well. About a week and a half after completion, I went back and helped move their children's swingset across the yard, and was invited to come to the child's birthday party that evening. I left the property under the assumption that they were happy. A month later, he referred me to his father, and I did excavation work in the father's yard, and also two of the father's neighbor's yards."