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CSA Construction Services LLC
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
6 employees. Uses subs for electrical, painting, plumbing, HVAC & labor. Cost is determined by the job. No travel charges. Service charges may apply. May contact through email. DBA: CSA Home Services. License numbers: 090649 & 161893.
Business highlights
24 years of experience
Services we offer
Ceramic Tile, Decks & Porches, Design & Additions, Doors, Electrical & Plumbing Work., Flat Rubber Roofs, Handyman, Hardwood Flooring, Historical Renovation & Preservation, Home Building, Masonry, Minor Roofing & Repairs, Remodeling Kitchens & Baths, Remodeling Sun Rooms & Patios, Windows, Wood Siding, Wooden Gutters
Reviews
4.448 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 10% | ||
| 2% | ||
| 6% | ||
| 6% |
Showing 1-25 of 48 reviews
CEJ J.
Jan 2016
The painting (done by a separate sub-contractor) was fine. The carpentry took MUCH longer than estimated (estimated completion was September 2015; actual completion (although the punch-list STILL hasn't been finished) was late December 2015. The real issue was the gutter work: the contractor said he would 'scribe the joints with a chisel (so the lead installed would be flush with the surrounding wood), place lead over the joint, then seal the result with silicone' to prevent the gutters from leaking, and would test the gutters, when completed, with a hose to make sure they didn't leak. He then talked me into paying him BEFORE doing the hose test, because he hadn't put all the downspouts on while completing a small additional side task, which I stupidly agreed to. When it rained, the gutters leaked like crazy. So I went up to the attic to inspect the joints, and discovered he had simply nailed some lead over them, NOT scribing the wood of the gutter with a chisel, as he said he would so the lead was on TOP of the wood, causing the water to back up and leak through. When I pointed this out to him he said that doing the job properly (and as described in the contract) would require taking the gutters off in some locations, which was more work than he was willing to do, and that he would make sure the gutters stopped leaking by installing more silicone. He promised he'd return the following Monday, then took all his tools and disappeared, stopped answering his phone or returning text messages or emails. He left the job-site a mess, with a great deal of scrap lumber lying around, never finished the punch-list, and I'm now having to sue him to get funds to have someone else to fix my gutters, which now leak much more than when I hired him <br /> I've discovered that the MA HIC license # (141030) he provided me in his contract a) isn't his and b) isn't current (you can check your contractors license status at this website: https://services.oca.state.ma.us/hic/licenseelist.aspx ) <br /> Would NOT hire this man/company under any circumstances <br />
Briana H.
Jan 2016
Immediately after we began the job, CSA told us they had underbid and required $5000 more. Ultimately, we moved ahead, but after doing 80%, they never finished the job - just left and we never heard from them again. They also repeatedly cancelled the morning they were supposed to come. Very unprofessional and untrustworthy. <br />
JOHN M.
Apr 2015
DOOR AND JAMB WERE REALLY SMASHED SO CSA HAD TO DO SOME WORK ON THE WOOD TRIM AROUND THE JAMB. LOOKS AS GOOD AS NEW
Benjamin H.
Oct 2014
unknown
Michael R.
Jul 2014
-
Amy S.
Jan 2014
Ray was up front and fair. The work was absolutely in line with what we expected. The work was moderately delayed by weather so it did stretch beyond the estimated time frame, but the change was unavoidable and handled professionally. We did notice a section of incomplete trim after the job was completed and the final payment was made, and Ray personally came back to fix the issue and make it right.
Alan T.
Jan 2014
The project went very well. Raymond Stone worked closely with us, listened to our requests relating to materials and style, provided excellent suggestions and communicated. The project had a number of complications due to the age of the house and town approval process. Raymond managed the issues and we are extremely pleased with the final result.
Christian R.
Dec 2013
Very well. These guys are very fast, very productive, adn the quality is good (not perfect, but really good). <br />
Andrew S.
Sep 2013
CSA subed the electrical, HVAC, plastering plumbing and painting and did the repair work on the kitchen floor, lock replacement, vent installation, refinishing and some wall and ceiling prep for the painters. The experience and knowledge possessed by the former owner Brad Sterns completely reshaped the project much for the better and we would hire them again just for his expertise. We are very pleased with the result, except for the quality of the painting work. The overall quality of their work was very good; but they had trouble properly staffing and overseeing the subs so that some of the sub work was below par and the contract work,which should have be finished by the end of June wasn't completeuntil the first week in September and cost us a lot of grief as well as extra money staying in hotels while the painting was finished. The subcontractors were on the whole excellent except for the painters who were terrible, did not properly prep the walls properly and got paint on the woodwork and furniture. The painters wanted extra for washing two walls; but painted over cobwebs and dust on the others. Nothing was sanded on the walls. The HVAC sub did an excellent job installing the new gas heating and air conditioning; but inadvertently left a drain pipe too short and got some condensate water into the newly insulated walls. When told about the problem, rad Sterns fixed it right away - hopefully no damage was done in the 3 weeks the problem went unnoticed. <br />
Response from CSA Construction Services LLC
"(Brad Stearns) Customer was great to work with and I feel bad that the post painting latter part of their project occurred during the time the company ownership was in the process of transfer. To wit I held responsibility for the final last part of the detail work. But as we all know the "devil is in the details". The customer and I some-timed joked that I had my sleeping bag parked in their home. I've since been invited to stop by socially - but I think this time without my sleeping bag.. Overall the customer was very gracious during the process and through the difficulty with the painters."
Alexander J.
Jul 2013
They were fast. They did a great job of cleaning up. The price was very reasonable.
Jessica H.
Jul 2013
He has been fantastic and on time. They were where they're supposed to be when they said they would be there. They finished the job in a reasonable amount of time. I would give them a glowing referral.
Paul B.
Jun 2013
Awesome job! No job is too small for these guys. We simply needed our closet expanded and they came through. These guys were efficient and effective. And very pleasant to communicate with. We were happy with their work in every way. We are happy to recommend them. <br /> <br />
Karen M.
May 2013
It has taken me 4 years to write this review because the experience was so mixed, it has been a challenge to write about. The men who actually did the work were fabulous; they were craftsmen who obviously took great pride in their work. We were very happy with the end result but getting to that point was very difficult and painful due to our interactions with Mr. Stearns. Getting the project started took so long & with so much effort on our part that it should have been an indicator to us about how everything would go. To make a very long story short, these were our main issues. <br /> There were significant delays during construction due to numerous factors including poor project management, major errors including mis-measuring and incorrectly digging the foundation for the addition, forgetting about two additional heating vents which then had to be placed after the opportune time, lack of communication and consistent delays in ordering materials. Also, we were assured that the workers would be onsite every day until completion but they were often pulled away to work on other projects. As a result, we were without a kitchen for 9 weeks, instead of the 2 that was stated in the contract. We also were unable to obtain a final accurate invoice and as a result had to go through all bills and invoices to work out what was accurate and come up with a fair price. In the end, we paid more than we wished but less than we were billed for. <br /> I'm sure that as first time home renovators we made some mistakes but we needed to be able to rely on the contractor to know what to do. A lot of lessons were learned from this and we will not use this company again, although to be fair, I'm sure that Mr. Stearns would not wish to work with us again either. <br /> <br /> <br />
Response from CSA Construction Services LLC
"(Brad Stearns) I am glad that 4 years later the customer could say they were happy with the final outcome. We all know someone who has serious problems with project quality before the first year is out. The process to get there can be arduous for both the customer and the contractor. Despite problems along the way it is incumbent on the contractor to stay the course, not take short cuts, correct mistakes he makes, work with customer design changes, and any other contractor/customer issues in order to arrive at a product that the customer is ultimately satisfied with. I share in mistakes made and made every effort to correct them when they occurred. While we had our share of delays outside of my control I did fall some on the project management side and acknowledged that to the customer. I recently retired from the company and the new owner is doing an excellent job."
JOHN M.
Oct 2012
They were very good and prompt. They did everything they said they would do including the clean-up. I was very satisfied.
Allan L.
Feb 2012
Everything went great. They were timely and professional. They cleaned up after themselves.
Laura C.
Jul 2011
Very responsive to both email & phone. During initial walk-through explained how they would make the repairs thoroughly. Even suggested that perhaps the floors were in good enough shape not to refinish them (and do just the repairs). We did however go ahead with refinishing the floors (approx 850 sq feet) in addition to the repairs. The floors look great. <br /> <br /> Work started on time, ended on time. <br /> <br /> Brad returned to look at one issue we had with 1 small repair and it was remedied (even after he had received our final payment). <br /> <br /> Will definitely call back for flooring or other general contracting needs in the future.
Response from CSA Construction Services LLC
"I was excited to work with the member as they were new homeowners. I like to see new homeowners get off on the right foot with their new home's needs. The member was great to work with and while she had a lot of questions she was very communicative about what she wanted. I offered to the member to call any time with any questions about how to do things on her own around the house. I have already answered some painting questions for her. I would look forward to working with her again."
Ron P.
Jun 2011
Brad and his crew were excellent. They managed to work around our rather cluttered basement, and finished their work only a day over their original schedule. We had an issue with the air conditioner a few days after installation was complete, and Brad had someone out here to diagnose and solve the problem over Memorial Day weekend! My only caveat, and it's frankly my own failing—if you have specific ideas about finish work, be sure to communicate them beforehand.
Response from CSA Construction Services LLC
"As with the first job the member hired CSA for, the member was terrific to work with. We had regular access and the member's assistance with the change over to the new system, which included new hot water service, was great. We plan to revisit the system at the beginning of the fall heating season to make any adjustments if they are required."
Kate P.
Jun 2011
Brad of CSA Services was extremely professional and responsive. He gave us a fair bid and scheduled the work in a timely manner. The work was completed as promised. His two painters improved the curb appeal of our front entryway by painting the trim -- wood and some concrete on the porch -- and installing new gutters. The crew was friendly, quick and tidy. The entryway is now freshened up and looks extremely inviting. I def would hire Brad again.
Response from CSA Construction Services LLC
"The member was very efficient which made our job easier. My crew enjoyed the challenges of the project. As the member noted it's an older building (which we specialize in repairing) The concrete had chips and cracks to be filled, and pieces to be reattached. When working with these situations one treats damaged concrete as if it's a tooth needing a filling. Decay is removed to a sound surface which get's thoroughly cleaned and painted with bonding agents before the "filling" is placed. It's always a challenge but our fillings stay in for a long time."
WENDY A.
May 2011
<p>You have to know your job to make them work. It?s very easy to work with him. He is very responsive. He is very good. I would consider using them in the future.</p> <p> </p>
Response from CSA Construction Services LLC
"The member was a pleasure to work with enthusiastically engaged with the work."
Todd H.
May 2011
The initial estimate was that the job would take half a day and cost $500-$700. The final bill was for $1020 and the job is not finished. The plastering and electrical went well but cost more due to an "unforeseen problem" (I have to note that the "problem" had been evident to me before the project started and I have no construction background). However, the final day of carpentry was the most serious issue. The photos illustrate some of the carpentry problems. Brad offered to send out the same carpenter to re-do the work and that it would be on his (the carpenter's) own time and that I would not be charged. However, as Brad didn't offer to oversee this work (even though I was paying him as a general contractor), I decided to ask for the carpentry to be taken off the bill. He deducted $100 so the final bill was $920. Sadly, it will cost me more than that to get the work fixed. The last day of work was supposed to be done on a Tuesday. Brad's men showed up Monday (we had our handyman working at the house that day). Brad managed to both call and e-mail me asking why I hadn't left a check, but he never bothered to ask where I had left the door casings that were to be replaced. His men instead used some window casing they found in our garage and and another piece of wood of a different profile (not from our house at all) to finish the job. When I spoke to Brad about these problems, he sort of rationalized it in part by saying that our handyman (who had been working there on Monday) said that he would take care of it. Seeing as I was paying Brad, shouldn't Brad's men have taken care of it or, at least, called me as opposed to deciding to let the handyman fix it even though they were billing me for it?
Response from CSA Construction Services LLC
"Having assisted the member in the past, it was especially important to immediately call the member's wife with whom I had been working with. I apologized for my employee's mistake, an inexcusable oversight. But more importantly I apologized for my own part. We talked about the job at length and I appreciated her contribution. I offered to immediately complete the work correctly including an offer of an additional discount. In the end with an amicable parting I thanked her for her business and contribution to improve our customer service. While I love all the many compliments we receive, I always openly welcome complaints."
Emily L.
May 2011
CSA Home Services constructed a wall and closet to convert our dining room to a bedroom (see previous report from 3/30/10). These guys made my day! About 15 months after my original remodeling project was complete, I noticed some small cracks in the plaster around the door frame and in areas where the old wall met the new wall in the living room and bedroom. I called Brad at CSA Home Services. He responded quickly and scheduled a visit the same week to look at the issue. I showed him the areas I was concerned about, and he took care of the problem the same week at no cost! We are very impressed with the responsiveness and level of service CSA Home Services has provided through all phases of our project.
Response from CSA Construction Services LLC
"Although the member called us back for a very small repair on a project completed over a year ago it was second nature for us to respond. Whether it's a rare call back or simple question, it is our pleasure to make things right and answer all questions."
Sylvia B.
Dec 2010
Brad and his team were great. They came in one to complete the work and were done with most tasks by noon. The night before they were to come, my husband scheduled a radio interview for the next morning and needed silence. The team was great. They reorganized their schedule and did the outside work first. We didn't communicate well over the type of storm door that I wanted (my fault) and Brad called aroudn to fid the one I wanted, took back the one they had started installing and the door was installed and work finished the next week. I'd recommend them to anyone. I think once or twice a year, I'll simply build a list and when it gets so long, give Brad a all.
ZIVA M.
Nov 2010
Brad's estimate was careful and accurate, and he was great about explaining what he would do, and why. (And why some things did NOT need to be done!) His crew was punctual and thorough, and I'm delighted with their work. The tiles are great, the staircase was smoothly handled - it's a narrow, spiral exterior staircase - and the deck? Oh, the deck is beautiful. I probably should have expected as much from Brad's crew - he is a very decent guy, and believes strongly in doing good, thorough work. The first time I met him, I was very pregnant and trying to get a vanity top into my little car. Brad offered to help, and drove the vanity top (in his truck) to my house. And wouldn't charge me for it - because that's the kind of guy he is. I'm definitely looking forward to working with him again.
Bill B.
Oct 2010
With a house due for repainting, and an assortment of other exterior tasks, I turned to Brad and CSA Services for "one-stop shopping". As before the work was done professionally, on time and on budget.
Dorothy S.
Oct 2010
Went well. Brad did phone to say that there would be a delay in the start date. When I explained that that was a major problem for me, he arranged to start very close to his original date. No glitches. The carpenter found a few unexpected problems and fixed them. He was very skilled, a good problem solver and had a great attitude. Brad came by regularly to be sure that all was moving along nicely. In the ratings I gave a "B" on price because most other bids were less. Since it was a structural problem I went with the contractor who I felt best understood what was involved and had a good approach even though it cost more.
Licensing
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FAQ
CSA Construction Services LLC is currently rated 4.4 overall out of 5.
No, CSA Construction Services LLC does not offer free project estimates.
No, CSA Construction Services LLC does not offer eco-friendly accreditations.
No, CSA Construction Services LLC does not offer emergency services.
No, CSA Construction Services LLC does not offer warranties.