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Customs Elite LLC

Laminate Wood or Stone Flooring - Repair, Interior Home or Surfaces - Paint or Stain, Specialty Painting Service,

Accepted Payment Methods

  • CreditCard
Reviews
4.47 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
0%
3
0%
2
0%
1
14%
Showing 1-7 of 7 reviews
Colin K.
Sep 2018
1.0
At first it went well, work was done and for the most part not that many hitches. Painting was completed in Feb 2018 and within 4 months we noticed that there was a lot of "bubbling" on many of the walls that were painted. This unsightly "bubbling" has steadily increased with time. When I initially contacted Jason Williams (one of the owners of Custom Elite) he had told me he moved to North Carolina and if I paid for him to fly up to CT to take a look. I initially told him we would seek the advice of another professional. To date, I have had a few professionals take a look at the "bubbling" on my walls and all have stated that the "bubbling" is due to inadequate removal of wallpaper paint before painting. I immediately called and texted Jason and I am being ignored. I am extremely disappointed in the work that Jason has provided and how he has effectively ignored the issue. I paid A LOT of money to get this done in a timely manner and it looks like I am going to have to hire a new painter to fix the work that has already been paid for. Buyer beware!
Response from Customs Elite LLC
"If you read Colins first review you will see all comments were sent excellent, after six months he texts to say there is bubbles, I immediately respond but he chooses not to respond to my immediate response for over two weeks and I have ALL correspondence in my phone to show time delays, now as stated the business is no longer in existence and by the time he then decided to respond back 2 weeks lasted I was back in N.C. where I now reside, now with that in mind I explained that yes he could send for me to come back up, becuz had he responded the first time (because I was in CT at that time) I would of taken care of the issue, if it was a issue from my work. What [Member Name Removed] isn't saying is that he had major BLACK MOLD running rampant throughout his dental office and it was obviously due to leaks, in several rooms throughout his office, which I might add is a office for children who are even more Susceptible to the affects of black mold! He asked if I or anybody I knew could take care of the mold issue, I'm not a certified in that business but I had a friend who deals with mold come handle, none the less black mold should be removed and then the company should be able to give written certificates for the removal of such mold, [Member Name Removed] can not produce those documents because he wanted to save money and time! So again knowing this I advised that again because I'm into good business practice that I would come up to look at the problem he was facing but he would have to send fir me because it was more then likely his issue stems from leaks throughout his office that he NEVER addressed! [Member Name Removed] then said that he decided to go with another painter to fix the issue, I clearly said ok then and know problem best regards, again I have these text message exchanges between us just Incase a issue like this ever came about! Once the other painter decided he could shake him down for more money by trying to blame me for the issue, then [Member Name Removed] decided to attempt to then contact me a third time after already declining my offer twice to come back up to CT to look at the issue! So parents be ware of bringing your kids to a office where the dentist cuts corners to get rid of black mold! Very u healthy even for the staff workin there, true health hazard! [Member Name Removed] is probably not the best place for your child's dentistry! Ps and I have clear pictures of the mold and can show where I text the pictures to him and he was aware of the issue"

Kathryn B.
Jun 2018
5.0
Yes, I recommend this pro
Completely on time, on budget & professionally. I have been complimented over & over by family & friends inquiring about the paint job. I live in a 1930s home with plaster walls & Customs Elite made my walls & trim look brand new. I couldn't be happier with the end result.

Terry T.
Apr 2018
5.0
Yes, I recommend this pro
I never had a complaint or any issue, if there were any issues they would always attend to them.

Walter W.
Apr 2018
5.0
Yes, I recommend this pro
This is my third time using this company. They do excellent work. They're very professional, considerate and timely. I used them for flooring installations for two of my apartments. Right now I have them doing some major remodeling work for other apartment. i recommend them to anyone.

Lisa L.
Apr 2018
5.0
Yes, I recommend this pro
My floors looked beautiful and very nice. i was so impressed that I refer them to the rest of my friends.

Tracey T.
Apr 2018
5.0
Yes, I recommend this pro
They made it look real nice and neat.

Colin K.
Mar 2018
5.0
Yes, I recommend this pro
My office needed to have wallpaper removed and then walls painted in a timely manner as we are a busy office. Customs Elite came into my offices after hours and did a great job with everything. He did a great job of cleaning up and partitioning off the areas of work as we were still open the following days. Customs Elites even accommodated other requests such as cleaning out the dust in vents, etc. Overall, I could not be more pleased with the quality of work and the professionalism that Customs Elite provided me. Would highly recommend!

Licensing

State Contractor License Requirements

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*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing

FAQ

Customs Elite LLC is currently rated 4.4 overall out of 5.

Customs Elite LLC accepts the following forms of payment: CreditCard

No, Customs Elite LLC does not offer free project estimates.

No, Customs Elite LLC does not offer eco-friendly accreditations.

No, Customs Elite LLC does not offer emergency services.

No, Customs Elite LLC does not offer warranties.