CWE Renovations

Project was completed on time and as expected. Professional and pleasant to work with

The good - Job was eventually completed and we are pleased with the outcome. I was impressed that most of the work was done by one guy when some tasks could clearly be done a lot easier with 2 people. They did stick to the quoted price. The bad - and maybe should be 2 stars for these. We hired them at the end of March 2024 with the project quoted to be completed by the middle of July 2024. It did not get completed until Jan 2025 and this is completely unacceptable. We got a call from the electricians that they used stating that he was not returning their calls and that they did not make the payment. Eventually by the time the project was completed they did pay for the initial install. I chose to pay the electricians myself for the completion portion and did not go through CWE for that because they lied to me about contacting the election to finish the project. They also rarely returned my calls. His worker would show up without notice that he was coming out.

Our experience with CWE Renovations has been marked by a troubling lack of professionalism, accountability, and customer service. Despite having a comprehensive record of issues spanning nine pages, we will have to summarize the key points here to provide a clear picture of why we strongly advise against using this contractor. Project Timeline and Delays: We were initially given an estimated completion timeline of approximately 12 weeks for our basement renovation. Contrary to this, the project has now extended well beyond 18 weeks. We were assured on two separate occasions (6/27 and 7/11) that only two weeks of work remained. Unfortunately, scheduling has been disorganized, with no clear plan to ensure tasks are completed consecutively. For instance, the electrician's work remains pending with no definitive schedule, and the carpet installation, scheduled for August 19th, was delayed due to the contractor's failure to arrange for measurement until July 26th (despite us inquiring about this since 6/27). Communication and Accountability Issues: Our attempts to gather accurate information and resolve issues have gone ignored. We discovered discrepancies when we contacted Waste Management regarding the pickup of our bagsters, only to find no record of an order. Additionally, a metal rack has been left for 2.5 weeks in our driveway due to the contractor's failure to follow up with Home Depot immediately upon it being left behind by mistake. More concerning, we found that the electrician listed on our permit had no involvement with our project. Upon investigation, we learned that the permit was improperly filed under a business' name, and the electrician ,who worked for the business, was only working on our project as a side job, potentially jeopardizing their professional standing. Overall Experience: The most disappointing aspect has been the lack of communication and ownership. We are left with an incomplete basement and are now seeking a refund for the portions of the project that have not been completed as promised. Given these significant issues, we strongly recommend avoiding CWE Renovations for any renovation projects. Our experience underscores serious concerns regarding their reliability and commitment to customer satisfaction. Everything incomplete as 8/12 (18 weeks after the start date with a 12 week estimate): Electrician to finish outlets, lights, light switches, etc (no eta) â we paid for on 7/30 Carpet Installed (given a date of 8/19 which is completely unacceptable when we have been asking about this since 6/27) we paid for on 7/30 requesting this refunded since Carpet Installation Guy does not want to work with Dan and quoted us almost half to install Trim completed around stairs and in bathroom - Paid Metal Rack Removed from Doors (Offered to reach out myself since Dan doesn't seem to have any urgency in it) -Requesting Dan cover the cost to remove on 8/15 Garbage Removed (two bagsters) We paid for on 2/26 Door Installed over the breaker box Lien Waivers from Plumber, HVAC, Electrician Railing on the stairs (which we have made clear we do not want this in until carpet is installed so we can get our couch downstairs) Paid on 4/12 invoice

Job was completed on time and on budget. Work was great quality. Due to circumstances, my timeline was very pressing, and they were able to shuffle things around to accommodate. I would definitely hire again, and happily recommend to others

Everything went perfect. They were timely and attentive to detail. They walked me through everything and how they would do it and even coordinated with me as the work was progressing to confirm that everything looked good. Overall great experience would definetely recommend to others!

The entire process was quicker than I thought it would be. Communication was excellent, they listened to all my questions and concerns. Overall I would definitely recommend their services, my basement came out much better than what I’ve envisioned. Thank you!

Great! Happy with the process and the final product!

Took a little while to get started but went together well once started and we are happy with the finished result.