Daddy's Steamer Carpet and Upholstery Cleaning

They did a nice job. Arrived on time.

late to arrive and brought his child - stains appeared as soon as carpet was dry.

Did an excellent job. Easy to schedule. Arrived on time and finished quickly. Did very thorough job, got all the stains out. Technician was very courteous and professional.

Excellent service provided.

I got a quick response to set up an appointment at a convenient time, and the service man arrived punctually. He got all the stains out and my carpet looked and smelled great. The service man was very personable and friendly.

I would use them again, but I really still have my doubts, simply because of one problem that we encountered. So I don't know.

Did a good job. Don't remember any concerns or issues.

Excellent job. Easy and quick to schedule. Got all the stains out!! Technician was extremely courteous and professional. Arrived on time and finished punctually.

arrived on time and did a very thorough job. would hire this service again.

They were terrific. They were great. They had offered to replace some carpeting and I don’t normally replace carpeting in rental unit and I usually go back with a more durable type of flooring if it’s not cleaned well or if it’s too stained and they had given me an estimate for another product but they were prompt in communications and did exactly what they said they were going to do and at this time, we just went with the cleaning and they did the best they could with the stains. They were very responsive to questions and very flexible to work with me and getting it done right.

Did an excellent job.

Excellent job. Very professional with terrific results. Would definitely hire again!

He was quick and thorough. Good price for 5 rooms and hall.

It was fine, they did a good job. <br /> <br />

It took a bit of scheduling and rescheduling to get the crew here and the job finally complete but now the carpets looks great.

Kerry seemed to do a very nice job cleaning some terrible red wine stains in one of the rms. Looked good while wet. Later, when completely dry, stains were quite noticeable. Kerry had said cleaning was guaranteed, so after a few days I called a couple times and left messages. No response. Then, on October 3 I went to his website and left a message explaining the problem. No response. Later, on October 10 I left an additional message on his website. No response. Later, someone from Angie's List called, asking about my experience...explained...she said she would contact Daddy's Steamer and have them contact me. Again, no response!!!!

The cleaning came out pretty good. He said he'd come back to fix my floor and it was missed. He always has an excuse not to come back.

He spent more time than any other company. He took the time to do the job correctly. Had my whole house done and protected. Recommend him to a friend who also appreciated the extra effort.

Great. Vety professional. Did an outstanding job.

Unbelievable how they got horrible, nasty stains out. I wish I had taken a picture.

Very well. The carpets were cleaned vert thoroughly for a very competitive price.

I am quite happy with the process and results. Biggest problem is my small dog who thinks she should only potty on carpet Not grass. Cleaning took care of carpet. Now to retrain dog!

Daddy's steamer did a fantastic job. Professionally done with excellent customer service.

Very, very poorly. I was told by Kerry that he could install 3/4 inch red oak floors on top of my concrete slab on my main floor. He told us that the entire process should take no longer than 3-4 weeks. Following are just a few of the issues we have had: Issue 1. Kerry told us that he was going to use Grade 2 unfinished Red Oak. We were told that the only difference was that Grade 2 had a few more "knot holes" in it, but he would only use the best pieces to try to eliminate the knot holes from our finished floor and that if there were pieces with a few small know holes that he would install them along the outer edges of the rooms where they can be covered by furniture and he would fill them with a wood filler. He told us that after he sanded and polyurethaned the floors, you would not even notice the knot holes. -RESULTS. He did not place the pieces with the knot holes along the edges of the room. Instead, they are all over the middle of our floors. In addition, he did not use a wood filler that could take a stain and he used the wrong color wood filler. Therefore after he sanded and polyurethane the floors, there are more than 100 holes that have been filled with this wood filler and as a result there are are a 100+ holes who's colors do not match the rest of the wood floor. They stand out like a sore thumb. Issue 2. Kerry "floated" the concrete floors, as you should prior to starting the gluing process. However, he used the WRONG GLUE, when he put down these hardwood floors on the concrete. He used a glue specific to engineered wood floors, a product called Roberts 1407. Written on the back side of the 4 gallon container of 1407 are the words "do not use on hardwood floors or engineered floors over 1/2 inch thick". RESULTS- After 3 weeks of being glued, my floors are already starting to come up and buckle. I contacted a company that specializes in re-installing and gluing hardwood floors. They identified 16 different spots in this new floor that need to be re-glued using the correct glue. I also called Roberts, the manufacturer of the 1407 product. They told me that my contractor had used the WRONG glue on this concrete slab, and that due to moisture concerns associated with concrete slab homes, Kerry should have used a Product called Roberts 1540. Like the 1407 product, the 1540 product comes in 4 gallon buckets. However, the 1504 product is $100 MORE per 4 gallon bucket. Kerry claims he used up to 10 buckets of glue on this floor. Therefore, it would have cost him $1,000 more to use the correct glue. Issue 3. We contracted Kerry to do 4 rooms of hardwood floors; a kitchen, a middle room connecting the kitchen to the main den, the main den, and an office space. RESULT- Kerry only laid hardwood in 3 of the 4 rooms. The 4th room is sitting and waiting for him to put in the hardwood floors. Issue 4. Poor Workmanship. Kerry was suppose to lay a thin layer of wood filler on the floors prior to him sanding and putting on the polyurethane. He did that. However, when he sanded he did NOT get all the wood filler off the wood and polyurethaned over it. There are spots in this new floor where the top layer of the floor does NOT show off the hardwood, but rather the discolored wood filler. In addition, you can see sanding and buffing marks all over this new floor. I have had 3 different hardwood flooring companies come out in the last 2 weeks, and all made the same negative remarks about the sanding/buffing marks. Issue 4. No Responses from calls and texts by myself to Kerry for over 2 weeks. My wife and I left our home for 2 days while Kerry was suppose to put on the coats of polyurethane. When we came back from our stay in a hotel, we were appalled at the appearance of these new floors. We had hardwood in our old home and knew what the finished product should look like. I told Kerry of our disappointment. My wife was especially mad and told Kerry in no uncertain terms was this job acceptable. Kerry said he wanted to fix it and make us happy. Over the next few days Kerry and my wife texted each other. My wife was so distraught with her new wood floors and Kerry's non-responsiveness that she told him that she was through dealing with him and that he would have to deal directly with me in order to reconcile this situation. That was over 2 weeks ago. Since that time, my wife has had NO oven or refrigerator in her kitchen because Kerry removed them to polyurethane the floors AND I have left repeated messages and texts for Kerry to call me to resolve these above issues. He has not called me as of Friday August 19th and this job, quoted to take 4 weeks, is still not finished in week 9. REBUTTAL TO COMPANY RESPONSE: I can unequivocally say that this response is not true with respect to the work Daddy's Steamer performed. I had no problem with the quality of the wood. However, I did have a BIG problem with the wood filler material, the glue that was used to hold down the floor, and the sloppy workmanship. He LIED when he says things were going well. They were NOT going well. My wife and I went out of town so that he could finish sanding the new floors and putting on the final coats of polyurethane. When returning home that Friday and walking through the back door, I was shocked at how bad the floors looked. At that time I sat down with Kerry, very calmly explained that I was disappointed and what I wanted done to correct the problems. We both agreed that we should meet that coming Monday and get into specifics on how we correct all the issues with the floors. That was the last time I or my wife spoke to Kerry and the last time we had any contact. That was on August 5th. For the next three weeks, we tried calling Kerry. I personally left a voicemail or text every day for him. Finally, we got a call from his secretary that he was out of town in Las Vegas, For the next 3 weeks we got the same story from her every time we called to speak with Kerry (he was still in Vegas). We later found out that is was a lie. BTW, that was when my wife got very upset and became indignant towards his secretary. That part is true. However, after August 5th, I never received a call from Kerry, had any explanation on what he planned to do to correct the current problems with the new floors, what he planned on doing to install wood in the 4th room as we had contracted and paid him to do, what he planned on doing to the new floors that were already buckling, and what he planned on doing to clean off the glue he had gotten all over our kitchen cabinets. He also still needed to install transitions around all the doors, install all the baseboards around the rooms, and correct all the problems around my fireplace. In his response, he even said, "when they could not get ahold of me". My response is, you have a cell phone, please use it. I have had many different flooring companies come in and look at my floors and all have been shocked Daddy's Steamer's work. Kerry walked out on August 5th. 1. Kerry refuses to complete the job. 2. Kerry refuses to supply us with the hardwood or refund our money for the 4th room that we paid for. 2. Kerry refuses to offer us any refund for the damage he did to our floors. 3 Kerry refuses to give us a refund for not completing the job, we paid him in full for the whole job. 4. Kerry refuses to supply his insurance and bonding information to us, or Angie's List.

The appointment went well. They removed some pet stains successfully. They were very courteous.