Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Dave Smith Appliance Services LLC
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
We provide expert appliance repair services on all major appliances. We will service all makes and models. We can usually get you back in business within 24 hours of your call. Our technicians are MCAP Certified Master Technicians and experts at getting your appliances fixed properly the first time. We have well stocked service trucks to reduce the possibility of a part order and return trips. We have a full time part store for fast turnaround time and for our customers to purchase parts and supplies.You will like our service!
Business highlights
33 years of experience
Services we offer
Appliance repair, Toledo appliance service repair, air conditioner repair, appliance parts, appliance recycling, cfc recycling, cooktop repair, dishwasher repair, dryer repair, dryer vent cleaning, fix appliance, freezer repair, garbage disposal repair & replacement, icemaker repair, microwave oven repair, oven repair, part sales appliance, range repair, refrigerant recovery service, refrigerant recycling, refrigerator repair, repair appliance, stove repair, washer repair, null
Accepted Payment Methods
- CreditCard
Reviews
4.782 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 6% | ||
| 4% | ||
| 1% | ||
| 4% |
Showing 1-25 of 82 reviews
Keith C.
Feb 2020
Every once in awhile you encounter a service business that combines the qualities of professionalism, honesty, punctuality, knowledge, and outstanding customer service--and Dave Smith Appliance is one of those businesses. We have had a few problems with our new Whirlpool refrigerator, and Dave Smith's company has addressed each of these issues with: a) quick response to email inquiries--often answered by the owner himself; b) service appointments scheduled promptly; c) skilled, well trained technicians who properly diagnoses and resolve problems. Example 1: One technician determined from his research that even though my refrigerator had been recently built, the company had already updated its control box; thus he ordered one under warranty for installation. Example 2: I emailed Dave (owner) to ask whether the cold spot in the top center of my refrigerator (which was freezing vinegar and water bottles) was expectable since the air control valve was there. Most repair shops would have said "yes" to avoid a warranty service call. However, Dave was most concerned with making sure that everything was just right, and said that he would be glad to send a technician out. In sum, I highly recommend Dave Smith Appliance Services.
John D.
Apr 2018
It went fine. Technician knew what he was doing (Michael) and installed a new ice maker in our 12 year old refrigerator. It wasn't inexpensive, but the service, promptness, and professionalism were top notch. I would definitely use again.
Response from Dave Smith Appliance Services LLC
"Thank you for taking the time to leave the review. Michael is a great technician!"
Russell M.
Nov 2017
Very good experience. Called on Tuesday and they were able to schedule appointment around my schedule for the next day. Technician Mike was friendly, professional, and quick. He was able to diagnose the problem and recommend the right repair. Since my dishwasher was 15 years old and the parts for repair would’ve been pricey, decided to just replace. Very happy with the service call, though.
Response from Dave Smith Appliance Services LLC
"Thank you for the review [Member Name Removed]. Mike is a great guy! Glad you were happy with the service."
Anthony B.
Aug 2017
Came out on time. He said motor was tied up, might eventually need new motor, but should be good for awhile. Told me to use it more and get some vinegar to run through it, I did get vinegar. the same day he was at my house, I tried to use it and it was exactly the same as it was before I called. i called them on the next day they were open I was told that the Repairman had in his notes that he had only given me a repair estimate.
Response from Dave Smith Appliance Services LLC
"Please call me to discuss as i am not sure what your complaint is. We sent a technician to your home very quickly, he diagnosed the problem, and gave you a quote to repair your product properly. Your repair required parts, specifically the motor that we would have to order and the repair was somewhat expensive.. You had declined to do the proper repair. Our technician spent considerable time diagnosing and he did get your dishwasher to work temporarily, This was NOT a repair nor was it ever intended to be a repair. We had only charged you the service call. We would be more than happy to repair your dishwasher! Simply approve the quote you were given at time of service. I can assure you the technician you had is a great guy, hard working, dedicated and lives customer service. I am sorry you took my technician'[Member Information Removed] attempt to get you going until repairs are made as poor service. He was very disappointed you left an unfavorable complaint unfairly. I can also assure you his professionalism is unquestionable."
Jill H.
May 2017
Perfect. The gentleman was very professional, clean and respectful.
Solarix F.
Apr 2017
They were fine, They were in and out in a couple of hours. Everything has worked fine. He pointed out some things in our plumbing that really needed to be handled and I really appreciate him pointing it out.
James D.
Jan 2017
Was repaired but at unreasonably high cost
Alex T.
Jan 2017
The fridge wasn't cost effective to repair but I was satisfied with the technical expertise and his straightforward explanation of the issue. Money was paid for the service call only and the price was reasonable.
Eileen J.
Aug 2016
My husband went over and we got whatever part we needed and it didn’t work so we took it back. They gave it back to us and we got something else. They had good quality, it worked.
Richard K.
Jun 2016
unknown
Sharon S.
May 2016
unknown
Farah W.
Mar 2016
<p>We hired Dave Smiths Appliance due to the extensive A+ reviews, and were incredibly disappointed and the decision cost us a lot of money. We had a 5 year old Kenmore front loading washer that was having an intermittent ?UE? code, which was keeping our spin cycle from getting enough speed to drain the water from the clothes. The ?UE? code indicates unbalanced load, which is read by the load sensing technology of this unit. Dave?s sent a technician out, who ran an empty cycle and could not get it to error (which we feel was not a useful way to test the load sensing function since there was no load to sense), and he left. It malfunctioned again, so the same technician came out again and this time ran a cycle with clothes, which did trigger the error. At this point he gave a broad diagnosis that it was either the circuit board or motor, but didn?t seem sure which one it was, and gave an estimate for replacements. My husband had said from the beginning that he thought it was just a sensor, so we were hesitant to pay such a high cost for replacement of major parts that may not be bad. So, we waited and a few days later it malfunctioned again, but this time gave a new code ?LE? so we called them back. A new technician arrived, we told him what the new error code was, he was not familiar with it, and he started disassembling the machine. While I was in the other room, I heard a very, very loud banging (on metal); my husband could even hear it from where he was in the basement. About 5 minutes later the technician came out and told me that I would be out shopping on Black Friday for a new washer because the problem was bad bearings, and the cost would equal just getting a new washer. Well, bad bearings make a distinct rumbling sound which our washer never displayed for us, or for the previous technician so we were totally puzzled. We decided to call a Sears technician out for a second opinion. A week later he arrived and within minutes told us that he could not even test the machine because there was a bolt missing from the basket. He proceeded to get our credit card info, order the $6 bolt and reschedule to come out after the bolt came in. He returned a week later with the bolt and within minutes he discovered that the bolt was not actually missing, but in fact, broken off (lets recall that very loud banging that Dave?s technician was making). At this point, he said it will be at least $275 to replace the basket, not including labor, just to fix what was now broken before he could even begin to diagnose the original problem. So he left, I called the parts department at Sears, gave the phone rep the ?LE? error code, which she looked up on her computer and within minutes told me it was ?washer rotor motor position sensor? and that it would cost us $27. Really? Well now we had a washer that Dave?s technician probably accidently broke, decided not to tell us, and we were stuck with the bill. SO, my husband called and talked to Dave himself, said we were not looking to get money but wanted him to know what transpired. Dave was agitated, stated that his technicians are highly skilled and that we must be in the wrong. He said he would pick up the washer, figure out what was wrong with it in order to further prove us wrong. He picked it up the following day?that was nearly 4 months ago, we have not heard anything from them since. The technicians were very nice, but Kenmore doesn?t even publish the schematics for these new machines and that makes these technicians less capable of fixing them. Needless to say, we now have a top loading speed queen, made in the USA and love it. </p> <br />
Fran S.
Jan 2016
unknown
Richard K.
Nov 2015
unknown
Carolyn T.
Aug 2015
unknown
Response from Dave Smith Appliance Services LLC
"Thank you for the great review. I really do appreciate it. It was a simple thing and your oven really didn't need anything additional. Fortunately just the service call. Thanks again for business. Sincerely, Dave Smith (owner)"
Scot L.
Jul 2015
They are horrible and they cost me a $1000. Our washer was broke and they could not get it started. They try to claim it and said the washing machine was going to cost $400 to repair. They said the insurance won’t pay that much. So I called the appliance company and explain to them that their people admitted they did not know how to fit it. So we had an agreement. If I got another company to come in and fix it they would reimburse me because I had to go buy a brand new washing machine. We had gone 4 weeks with this company then the owner started lying. What was wrong with the machine was that they did not know how the reset the code. It took another company 8 minutes to fix it. They had me convince the motor was gone. I lost everything on it. They cost me so much money. They started saying the IC 300 failed, the sensor failed and the control board failed. All it was is a simple code. First they said it was 300 then it was $800. They did not follow the manual.
Response from Dave Smith Appliance Services LLC
"This review is very inaccurate to say the least. I believe you are venting your anger toward the wrong party here. We have no say in determining if a repair is covered under a particular service agreement. The warranty company that you had signed up with declined the repair because of the high cost of the repair. I am sorry it could not be worked out between you. We are a subcontractor authorized to perform work as approved by your warranty company. We must also perform these repairs as per your warranty companies guidelines. We are very capable of preforming any repair on your machine that is needed. In fact, all of our technicains are Certified Master Technicians and our company is a Certified Service Center as well. To say we could not fix it is untrue. It is unfortunate that you decided to take your aggravations with your warranty company on us by writing a poor review. This entire situation is beyond our control. We never charged you anything as our service call only was paid for by your warranty company. I would normally ask any customer that is unsatisfied with us for any reason contact us directly to work it out, but there is little we can do. I would recommend that anyone purchasing an extended warranty on their product do their due diligence and read the fine print before purchasing. Sincerely, Dave Smith (owner)"
Angela D.
Jun 2015
unknown
Response from Dave Smith Appliance Services LLC
"I am glad for you that your machine is working... for now. Your machine has a faulty control board. Our technician ran a complete diagnostic check of your machine and your control showed 2 faults. We cleared out the codes and reset your board. This is what repaired it,.. for now.That part will likely fail again, but we can never now when. We needed to quote you the price of the control replacement because it will most likely fail again, in time. Yes this is an expensive repair. Our average repair is about 125.00 The part for your repair cost alone is over 300.00 with tax and shipping, we quoted you 487.00 balance after the service call. Also this cost reflected additional labor of a partial reassembly and rechecking because you had been working on the machine yourself prior to our arrival. This was not helpful and in fact added some additional cost to the repair quote. I am sorry we couldn't make you happy. Please call around to check for yourself the price of the part it is #8182308 control board.I believe you are misunderstanding the nature of the repair. I am sorry our technician did not explain this adequately to you, he is an exceptionally good technician. If you have any additional questions feel free to contact me anytime. I will always attempt to make you a satisfied customer."
Peter D.
Jun 2015
unknown
James A.
May 2015
This company cares about making sure their customers are 100% satisfied. Customer Service Manager Barb, Service Manager Nick, and the ladies who answer the phone are all wonderful. Service tech Michael was also very nice. <br /> My Whirlpool washer had a mysterious leak which required three service calls before they determined exactly what was causing the problem. On the first visit Michael disabled the bleach dispenser in an effort to stop the leak without requiring a costly parts replacement. Unfortunately, that did not solve the problem. Second technician (visit #2) seemed irritated about being on the call from the moment he walked into the house. He ran a test cycle, said something about it being "unusual" to continue to have problems with the machine, and left. <br /> At that point I was very unhappy & had decided not to call them back (even though my washer was still leaking). While complaining to a friend about the situation, she encouraged me to voice my dissatisfaction regarding the second service tech. I'm very glad I decided to take her advice. As I spoke with Barb, she very patiently listened to my story & validated my concerns/frustrations. Her parting words were, "I hope you'll give us the chance to make this right, as we really try to offer each customer 100% satisfaction." <br /> The next day I called to have them set up yet another service call. They scheduled the Service Manager (Nick) to come out. He arrived promptly, ran a few test cycles, found the cause of the leak, and replaced the bad part. Nick was very friendly, patient, informative, and professional. He and Michael (first tech) both put on paper booties before they came into my home (second tech did not). To me, taking the time to do this is a gesture of respect for the customer's home & is greatly appreciated. <br /> I believe Dave Smith's honestly strives to provide excellent customer service/satisfaction. They have some very caring, competent, and capable employees. A big thank you to Barb and Nick for "saving the day!" <br />
Response from Dave Smith Appliance Services LLC
"Thank you [Member Name Removed] for the great review. You are right we do have a caring and empathetic team here. I am sorry that you had a poor experience with one of our technicians. I can assure you that this is not typical, I hire only good people that do good work. I can also assure you that that problem has been dealt with, Thank You for letting me know.I appreciate and Thank You for your business!"
Nancy S.
May 2015
.
Tom S.
Apr 2015
unknown
Response from Dave Smith Appliance Services LLC
"Thank you !!!"
Terri V.
Mar 2015
.
Response from Dave Smith Appliance Services LLC
"Thank you for your business!"
Cynthia L.
Mar 2015
unknown
Response from Dave Smith Appliance Services LLC
"Thank you for your business and the good review! We are here to help you if you need us again... Dave"
Dorothy K.
Feb 2015
Mike H (the technician) was professional and efficient in all the conversation and work done. It was a horrible snowy Saturday morning with blinding wind gusts. He found us out on the country road and assured us that he could fix our appliance. He did so, demonstrated the replacement work and then discussed how we could help keep our dishwasher running its best in the future. The process of scheduling the visit was simple and when we had to change the date, it was no problem with re-scheduling. The company representative called to confirm our appointment the day before the service call. She was both friendly and helpful throughout the process. I will use this company in the future if and when I need further appliance repairs. <br />
Response from Dave Smith Appliance Services LLC
"Thank you for your great review! Mike is a great guy and a very good technician. The weather was very bad that day and we were questioning to continue on safely. Mike said he could do it! I am glad it worked out."
Barbara S.
Feb 2015
unknown
Response from Dave Smith Appliance Services LLC
"Thank you for calling Dave Smith Appliance Services for the service call on your washer. We appreciate your positive review and are very happy to hear that you were satisfied with the work that Nick did on the repair. We look forward to helping you on any future appliance repair needs"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Dave Smith Appliance Services LLC is currently rated 4.7 overall out of 5.
Dave Smith Appliance Services LLC accepts the following forms of payment: CreditCard
No, Dave Smith Appliance Services LLC does not offer free project estimates.
No, Dave Smith Appliance Services LLC does not offer eco-friendly accreditations.
No, Dave Smith Appliance Services LLC does not offer emergency services.
No, Dave Smith Appliance Services LLC does not offer warranties.