Deans Construction-Roofing & Remodeling

At the start, our experience with Deans Construction was excellent. Then it went downhill. What I appreciated most was the excellent communication and responsiveness. We wanted to extend our backyard deck, cover it and screen it in. Within a few days after my initial contact, they came to my house to discuss the details of my project and provided a detailed estimate. After finalizing details, we signed a contract and payed the initial deposit and was told work would start in 3-4 weeks. They gave us regular updates during that time and finally told work would start the last week of May 2019. Acquiring building permits and county inspections took more time than expect, so actual work did not start until June 24. They told us the project would take 3-4 weeks of work to complete once started. Progress on the project the first 2 weeks was great. Then there were delays due to a family emergency, which was understandable. We were told 3 different times that the project would be finished within 2 weeks and each time the 2 weeks passed and the project was still not completed. Two weeks ago, they came out to apologize for the delays and made more promises that they would complete the project by this week, ending September 13. They showed up for 1 day only the first week and have not returned since. Now, almost 3 months after the work originally started, I still have an unfinished porch. What should be the easiest parts, the flooring and the screening, are still not complete. We now have a porch that is three fourths completed but we cannot use it at all since there is no floor. They have performed almost no work in the last several weeks. We have to conclude that they have abandoned the project and do not intent to complete it. They had a good reputation before this, which is why we chose them. Now, after several unfulfilled promises and a porch that is still not completed, I can only say they are unreliable and not to be trusted.

Horrible nightmare. Do not hire. Incompetent work by incompetent workers. Walked off the job incomplete and with many building code violations! His work did NOT pass building inspection. Does not have a contractors license like he said he did. His photo is below if he changes his company’s name and/or location.

REBUTTAL TO COMPANY RESPONSE: Rob and Chris, Please accept this as written confirmation of the breach and failure of performance relative to the contract we entered regarding painting of the interior and the exterior of my residence. Additionally, please also accept this as a demand for the refund of the deposit under the agreement relative to painting the interior of my residence, in that Rob advised of rescission of the agreement relative to the same, a position which I accepted in writing. That being the case, please refund the related $200.00 deposit immediately. Regarding performance, the work done on the exterior of my residence lacked quality workmanship and appropriate attention to detail. Please know that I relied on Chris’ representations and assurances, apparently to my detriment, on Angie’s List and the other list I used to select your company. As such, I will have no alternative but to provide honest feedback on the Lists, so as not to contribute to the potential detriment to List users and other citizens seeking quality, and professional painting services. As earlier shared orally and in writing to Rob regarding the failure to perform the exterior painting in a workmanlike and quality manner, please consider the following: • Your painters did not use two coats of Sherwin Williams Duration as agreed in the contract. Instead; instead at least one coat of Sherwin Williams SuperPaint was used, and, presumably, for the remainder of the job. It is, indeed noteworthy that it was only after I complained in an email to Rob that Rob appeared with one (1) can of Sherwin Williams Duration. This was not consistent with the terms of our contractual agreement and a strong indication of your breach of our contractual agreement. o Further, by your painters purchasing single gallon buckets of Sherwin Williams SuperPaint white paint, as opposed to a five gallon bucket of Sherwin Williams SuperPaint/Duration strongly suggests that the mildew additive was not included in the Sherwin Williams SuperPaint or the Duration because you would not be able to return unused paint with additive. o It is, indeed, questionable whether two coats of paint was applied in less than eight (8) hours. It rained 30 minutes after the painters finished that day. • When asked about their work orders, the painters told me they were only instructed to paint the house with no other details. This provides further confirmation of the lack of workmanlike performance on the contract, in view of the apparent lack of supervision on the job. According to your painters, specific work instructions had not been provided consistent with our contractual agreement. The failure of adequate supervision of the job also involved other instances, including painting the shutters, and old cream paint bleeding through the new white paint two days post-painting. o When the second group of painters were painting (Caesar & his painters), I tried to point out to Rob places the painters had missed and/or the old paint was bleeding through the new white paint. Rob acted as if he did not see the differences. I had to get on a ladder to prove that the old cream color paint was bleeding through the new white paint. It’s noteworthy that your painters saw the problem. o Dripped paint on my lawn (grass), lawn mower, driveway, hedges; broke hedges with ladders and etc. • Rob seemed more concerned about receiving money for the next phases of the job than ensuring the clarity and specificity of interior painting details (such as quality of paint, color matching of existing paint in home) or ensuring a quality professional painting job. When I provided some of my requirements, Rob terminated our contract relative to the interior painting. o I accepted your termination of the contract and requested refund of the portion of the first down payment, which represented a $200.00 deposit on the interior painting. Rob insisted that the $200.00 was for “extras” which was untrue and, indeed, not noted in our agreement, albeit a document that you prepared or an addendum to the same. o Notably, Rob ultimately advised that the check was in the mail—another obvious fabrication, as I continue to await receipt of the $200.00 refund. Please be advised that the foregoing is simply a snapshot of the errors and omissions attendant to your work—or lack thereof—under the agreement that we entered. I urge that we amicably conclude our dealings by immediate refund of the $200.00 to which I am entitled.

It went well overall.

We couldn't be more pleased with the work done for us. Rob is always professional and responsive. We appreciate his upfront nature and always feel like he is giving us fair and accurate information. Deans is our go to company for anything related to our home.

Exceeded our expectations! All employees were professional and caring, meticulous and personable. Our project manager, Rob, was so knowledgeable and easy to work with--he was infinitely patient with the changes we made and responsed to our calls and emails within minutes! From design to execution, Dean's is an exceptional company.

unknown

Deans Construction has gone the extra mile to make sure that everything was to our satisfaction. Chris, as well as his staff, especially Jamie, is conscientious and friendly. Chris responds very quickly to texts or calls. I always felt very comfortable leaving the workers at the house while we were at work. The workers have been punctual, courteous, polite, and efficient in every job that I have requested. ( I actually think I will miss seeing some of them.) Any concerns that I may have had were dealt with expediently. <br /> I have already hired Deans Construction to do another job for me and would not hesitate to hire them again. The work was speedily done and beautifully executed. I have recommended Deans Construction to my daughter and son-in-law to do the renovations on their new home. <br />

unknown

We were quite happy with the work. I've got to get back in touch with him because we've got some premium material and the material itself has failed and we had to let him know about that. It wasn't anything wrong with what he did. We paid extra for some Rust-Oleum deck finish and it's not living up to its reputation. My wife shops around and they were the best price available for the work we needed done. He got them replaced in good order. He was very professional. We will use him again. We probably have a few things next year and he'll be doing it for us.

very well <br />

<p>From the start Dean's construction was prompt and courteous. They answered all my questions, more than once. Iwas very impressed at quickly they were able to get the work done. And the fact that they were able to do it for the price I needed them at. </p> <p><br /></p> <p>They were great! And they will be my go to people for any work needed on my house. </p> <br />

It went great. They were really good. I am actually going to use them again. The owner came out and checked up on the work. He double checks his workers and makes sure they did everything correctly.

It went very well. <br />

Arrived on time, completed the work in a timely manner, cleaned the job site well, and the repairs eliminated the leak.

Always great experience with all the numerous projects we have worked with Chris Deans on & whenever there was an "unexpected" like there always is with any remodel project, he handled it efficiently & took complete ownership of his responsibility the situation.

The project lasted about a week and a half.  Overall, the flooring looks great.  There was a leak in the hot water supply line once they removed the dishwasher and disconnected the kitchen sink.  I don't want to blame them for that because the pipe is CPVC and the plumber who came out and fixed it said the pipe was brittle.  I think it just got bumped too hard and the glue at the joint gave out. <br /> The owner, Chris, pointed out a twisted supply connection on the kitchen faucet so I bought a new one for them to install. <br /> The price came in about $1000 less than another contractor had quoted.

It was a pleasure throughout, starting with our first contact during the annual Home and Garden show in Athens' Classic Center. Owner Chris Deans and his relatively new firm were as eager and impressive as the 4 other roofing and/or painting contractors who visited our home and developed detailed bids for us.  The CW Renovations roofing crew who started our job was extremely fast, efficient and thoroughly neat with cleanup. Painting presented a bit of a challenge as they (and their Sherwin Williams consultants) concentrated on the right paint formulas and surface prep techniques for our bricks and mortar as well as for our previously painted concrete floors. They also had to deal with several rainy day stretches that were signaling the end of NE Georgia’s 5-year drought.  With one exception that was quickly and appropriately taken care of, all of the painting team were very hard working, careful, friendly and professional.  They welcomed the challenge of  coordinating our 4 colors, our occasional questions as they worked, and were usually here “sun to sun” and on several weekends, too.  We have had plenty of compliments and inquiries from neighbors and friends who witnessed it all.