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Dependable Repair Services
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Since 1970 we have provided appliance repair and heating and air conditioning to the greater Atlanta metropolitan area. We have over 16 trucks staged around the area. We provide 24/7 Heating & Air Conditioning and Commercial Appliance Repairs. We take all major credit cards.
Business highlights
Emergency services offered
56 years of experience
Services we offer
Appliance Repair - Major - Residential & Commercial Heating & Air Conditioning - Repair - Replacement & Maintenance
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.219 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 42% | ||
| 11% | ||
| 5% | ||
| 5% | ||
| 37% |
Showing 1-19 of 19 reviews
Stephanie T.
Sep 2017
TERRIBLE. It took them two and 1/2 weeks to come to put in the part that they ordered. He arrived late ! I had a 1 - 6 time slot. Waited all day. He arrived after six. He installed the part. IT IS STILL BROKEN !!!!!!!!!!!!!!!! Now I am having trouble getting them to come back soon. And, they won't schedule a follow up visit so I don't have to wait AGAIN !!! They said they book up !!!! HOW ABOUT TAKING CARE OF YOUR EXISTING CUSTOMERS !!! I have a dryer that blows cold air and shuts down !!!
Brooks B.
May 2017
Terrible. They first came this past fall and "repaired" the stove. Never worked properly again. Next, promised to deliver a part, but said the part was on backorder until a certain date. Therefore, they came and turned stove off until part arrived. Come arrival date, they were unresponsive. I called out to them and they said it was on backorder again for another week. I called the stove brand and they said there were plenty of parts, definitely not on backorder. The manager, Norman, was then extremely rude and unprofessional. I think he truly thought that since I'm a female, he could treat me differently. I would never work with this group again... quite frankly, don't know how they are still in business if they treat their customers the way I was treated. The above said, I do have a piece of good news with them... they did refund me for my troubles or their complete lack of professionalism and honesty.
Cynthia D.
Apr 2017
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Ron F.
Feb 2016
unknown
Lisa L.
Jan 2015
I have used the company a few different times. Both technicians who have been out have been very friendly, punctual and knowledgeable. They offer a wide variety of services. I have had no difficulties with scheduling.
Adam C.
Jul 2014
Very quick response, same day service, took only 30 minutes after parts arrived. David and Noah are a great team! I would recommend requesting them. <br />
Vincent E.
Mar 2013
Dependable Services came back because the other sub-contractor with Lowe's did not do the job. My washer was filling up, it was just totally mental going crazy. They came out and look at everything, the first thing he did was plug in the washer machine to his detector and it immediately showed a bad board where signals were messed up inside of the washing machine which was causing it to think it needed to put water in when it didn't need to and stuff like this. He looked underneath for leaks, he reinspected the door which was installed and then he told me about how this particular model number had a problem with the design and they are always replaced for free by the company. <br /> <br /> He was very honest, very good, we did have to wait for a new board which was just a few days. He came back and re installed that board and he told me I don't pay a thing and that everything was covered under my Lowe's agreement. He was the honest, most fantastic guy ever. I even asked him a question about my son's dryer and he told me to try two things to see, he said I could pay $75 for someone like me to come out and analyze this for your son or I could try those two things to see if it works. How many people will give advice like that for free? It was a very very good business. Everything was good, i don't remember if we still had to pay the $75 or not for him to come out through Lowe's but I know the part was all free. I know his coming out price was like $75 if it wasn't under contract but everything turned out to be in contract so I can't remember if that $75 was charged or not. It was a very good experience with Dependable Services, they truly are a good business. ' <br /> <br /> Even their people called the day before and said don't forget we're coming the next day. That morning of the service his office called and said, "Ma'am we are going to be there in the morning at particular times," and he was there within that time frame. Everything about them was good; their office, their scheduling, everything was very good and I would definitely recommend them and tell people to use them in the future, even if they don't have an agreement with Lowe's you can just have them to come out to your house to fix anything. I would use them again in the future.
Teresa Y.
Feb 2013
They were prompt, courteous, and appeared to be very knowledgeable.
Laurie M.
Jan 2013
It was a long drawn out 3 month painful process of dodging my calls and not delivering on promises which cost me hundreds of dollars in labor and supplies while we waited for them to get things running. What was most upsetting was the run around that we went through. I normally don't do reviews but this was beyond reasonable. <br />
David S.
Jun 2012
First a little background on myself: I have a history in the service industry with more than 32 years in the residential, commercial, industrial and municipal pump industry. I was the service manager for residential pump company for 17 years and managed service crews... My home air conditioner stopped working, I checked the unit and found that the condenser fan (outside unit) had failed. I was on my way out of town and did not have time to make the repair myself so I called Dependable. I told the person on the phone the problem and the make of my system, she said that someone would be out between 12 and 5 PM. The technician called and arrived approx 11 AM. After checking the system he agreed with my assessment of the condenser fan and gave my wife a quote ( remember I was on my way out of town) of $800. She told him that she would need to talk to me before authorizing the repair. When she called me and told me the amount of the repair I told her NO WAY, not to pay that amount. The technician then came back with a price of $580. I again told her No and that I would take care of the unit when I returned... After returning home I purchased a motor for $75 (motor shop retail price) and replaced the unit in 1-1/2 hours. As I stated earlier I was the service manager for a company for 17 years and I know that they must make a profit to be in business. However if they doubled their cost on the motor and charged me 2 hours labor (I paid them the first hour just for coming out and telling me what I had already told them) the repair should not have been more than $300. That would have been more than I would have liked to pay but I was out of town and needed their help and would have paid it. I felt that when the technician found that I was not home he could then charge anything and my wife would not know the difference. When she called me he then cut his price almost in half. After I repaired the unit myself a person called from the office to follow-up and inquired what we intended to do. I told them that I had repaired the unit myself and that what the technician tried to do was unethical and I would never use them again... Don't trust this company. They need to make a profit but not all has to be on 1 job, especially my job. <br />
Response from Dependable Repair Services
"We received a phone call from the members on 6/4/12 @ 8:06 AM and scheduled the disgnosis of the unit on the same day (6/4/12 - 12-5). The complaint was that the fan on outside unit frozen up, unit has been turned off. Technician arrived at 11:00 am, and diagnosed the machine as having a bad condener (outdoor unit) fan motor and needed to replace it. He called called the office and we had to call and get the price on am OEM motor, because we do not install generic motors unless the original motor is NLA. He told mrs that he would have to call her back with a price to replace the motor because the supply is having to call the office with the price. She had also asked him for a price to move the unit around the house, because they were having a sump pum installed and had to dig near the unit and did not want to mess up the a/c (he gave her a price of 800-2000) to move the unit, depending on where she wanted the unit moved to. He then left the house after collecting the diagnosis fee of 89.95. Technician then called the member back and gave her a price of 526.65 to replace the fan motor, fan blade, and dual capacitor. (we always quote the fan blade with the motor, because in alot of cases the old blade gets damaged trying to get it off becuase it is so rusted, and the manufacturer recommends replacing the capacitor (stater for a motor) any time you replace the motor). As for the member replacing the fan motor him self for 75.00, I am not sure where the motor came fro, because that is below our cost on the OEM motor, unless he replaced it wit a generic motor. I understand that the member was a service manager for 17 years,and he must understand that there is a CODB (cost of doing busines) and with all the items it takes to run a legitement service company it is not cheap to run a service company. We are in the business to make money and also provide a good living for our technicians and their families. As for the rpicing from the technician, we use a flat rate system on replacing parts and doing repairs, so it does not mater if you are male, female, single or married (or your spouse is not at home) our price out of the book for repairs is the same. You do how ever get a discount if you are a service agreement customer. As for the diagnostic charge it is applied to the repair (526.65-89.95=436.70) if you have us do the repair for you. I am sorry that you do not want to trust us or use us again, because we are a family owned and operated company that stands behind our work and the work of our technicans. I would be interested if the member would have called around and gotten a price from other legitement HVAC companies and see what they charge to replace a fan motor, blade and capacitor. We have been in busines for over 42 years and you dont saty in business for that long by screwing over customers."
Paula S.
Mar 2012
They were referred by neighbors and I am on a yearly service contract with them. Their price is reasonable and I will use them again in the future.
Joanne B.
Jun 2011
I have an apartment in addition to my house, and nobody is living there. When the apartment was built they had done the heating and air-conditioning. We kept the maintenance agreement with them. They come out twice a year to check the heating and air-conditioning and other appliances. They do a fine job with that. I like them because they don’t just look at the heating and air-conditioning, but they look at the refrigerator and dryer as well. I called them because the water heater in the apartment wasn't working. They quoted me a price that was too high, so I didn't use them for that. The quote was for $1100.
Debra B.
Mar 2010
They were awful, just horrible. They didn't show up on time, they couldn't find the part and weren't willing to find the part. They had an attitude, they didn't know what they were doing. The serviceman was very, very nice and knew what he was doing. He told me he was sorry and wished he couldl help me, but the other people (parts department, etc.) were so rude. I had just moved in and the washing machine wouldn't work, I had piles of laundry to do and they couldn't even tell me who else to call. I wouldn't use them again if you paid me.
Michael C.
Sep 2007
I got so frustrated with the service people from this company. They were here five times. Each time supposedly fixing the problem which they never did. I ended up having someone else come out who immediately found and repaired the issue. The cost of their service was covered under the home warranty we have.
Lisa R.
Sep 2007
They are fair, reliable and very nice people. They also serviced my Whirlpool refrigerator for me and did a very good job. They come around quickly and I never worry that I will have a problem for long. I would recommend them to everyone.
Sandi T.
Sep 2007
We had called another contractor and they wanted to charge us an arm and a leg to come out and repair this dryer, but Dependable came right out and fixed it for next to nothing. They were very professional, courteous, and I wouldn t have any problem recommending their services.
JULIE S.
Jan 2007
The service charge was $69.95 with a $4 gas charge (even though gas is no longer that high). Seems like a lot for someone to just reprogram it. Tech Support could have told me that much. He also told us that next time to try turning the electricity off and on to reset it. He really didn't DO anything. However, they did contact me to confirm the appointment which had a time frame of 8-5 for the tech to show up; which he did. Also asked him about an issue with our Whirlpool Duet washer...it vibrates badly when it spins. He said they all did it. NOT TRUE. It has only done this since we moved to GA. Tech didn't seem to be very knowledgeable.
DON C.
Sep 2006
It's been a month! Have been out four times between Aug 17th and today, 9/18, and still haven't fixed my washing machine that I purchased in April of this year. The tech is trying, he has even called Whirlpool and asked them what to do and they have had him change two timers, a pressure switch, and wiring harness. What has upset me is the person in the office, Branon. Twice I have left messages for him to call me and both times I have had to call him back. And this morning, 9/18, this is the straw that broke the camels back! Their office is only ten minutes from my home. The tech was heading to the shop, I called Branon and told him not to send the tech on another call, to come back to my house, that the machine was not fixed. I waited thirty minutes and I called back and he said he didn't know that he had returned and they sent him on other calls! But yet he talked to him; no apologies. Said he would call Whirlpool and ask them, guess what, he hasn't called me back all day!
LOUISE M.
Mar 2003
THEY WERE VERY BUSY AS WERE ALL THE COMPANIES. WE GOT SERVICE AFTER SEVERAL DAYS . THEY DID FINALLY FINISH AFTER I THREATENED TO GET SOMEONE ELSE.
Licensing
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FAQ
Dependable Repair Services is currently rated 3.2 overall out of 5.
Dependable Repair Services accepts the following forms of payment: CreditCard
No, Dependable Repair Services does not offer free project estimates.
No, Dependable Repair Services does not offer eco-friendly accreditations.
Yes, Dependable Repair Services offers emergency services.
No, Dependable Repair Services does not offer warranties.