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D.H. Berry, Inc
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
A Tradition of Quality Service. Third generation, family owned for over 75 years. Insured technicians, certified by NATE (National Association of Technical Excellence), Building Performance Institute, RSES and Energy Star (NYSERDA). Fair, honest and affordable. A level of personalized service that you won't find anywhere else.
Business highlights
Emergency services offered
97 years of experience
Services we offer
AND STAINED GLASS & LAMP REPAIR., ELECTRICAL, ENERGY ASSESSMENTS, HEATING AND COOLING, MAJOR APPLIANCE REPAIR
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.320 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 15% | ||
| 10% | ||
| 5% | ||
| 5% |
Showing 1-20 of 20 reviews
Chris H.
Jul 2015
Grateful for this company. Our refrigerator wasn't working on a 90 degree day. I had called 2 other repair companies and was told it would be a 2 to 3 day wait. DH Berry made it a priority to come out today. They gave me an approximate time and called when they were on their way. The technician was prompt and polite. He explained what needed to be repaired and what the cost would be. The part was right in his truck and we were up and running fairly quickly. <br />
Oren H.
Nov 2014
<p>Crew of 3 worked individually and together over several weeks to accomplish all facets of project. At least 1 of them was here over the final 3 or 4 day period and they were very thorough. Gas line work excellent, too. Fan in upstairs bathroom super quiet. Just now getting to heavy weather and furnace seems great. The house is definitely more 'airtight' now. Haven't needed the ac much yet.</p> <p>Pool heater (not installed by Berry) needs fixing in spring, perhaps because more gas to unit required an adjustment which will be accomplished next season.</p> <p>Crew skillfully installed replacement siding to cover spot from which outdoor ac unit was removed.</p> <br />
Nicolette P.
Jan 2014
Called D.H. Berry Inc. Got voicemail. Within 10 minutes I got call back from serviceman (Eric). He was at my house 45 min. later and had furnace working in 15 min.
JOHN C.
Oct 2013
Regarding the furnace not working, he was able to fix a blower problem with out any parts. The other furnace with an ignition problem, he replaced the ignition pilot assembly. Everything the service man did was explained as he went along with the repairs. <br />
Ronald M.
Oct 2013
Installation excellenht follow up on service to air conditioner this June never came <br /> , <br /> When owner checked installation of furnace he advise my wife to follow up June 2013 <br /> service on air conditioner, I called for appt. 3 x never called me back, Had it serviced <br /> another contractor. <br /> <br /> <br />
Response from D.H. Berry, Inc
"Thank you (member name removed) for bringing this to our attention. We try hard to make sure all of customer's needs are addressed, but I admit, sometimes calls get away from us, especially during the high volumn times of year. Please accept our apologies and stop in for a free furnace filter for your inconvenience."
Mary K.
Jul 2013
They rectified the situation perfectly. I like how they fixed it without any charge to myself with little or no problem trying to get them to fix it. The phone call return time could've been a little better because I was not a new client but other than that, it was fine.
Andrew H.
Mar 2013
They came quickly and fixed it properly. <br />
Mary S.
Feb 2013
They were a great group of guys who did the installations.
Susan B.
Dec 2012
I called DH Berry because they were local and I had purchased parts from them before so I knew they would have what was needed in stock. The woman I called to make the appointment was very nice. I informed them I was the landlord and needed my tenants stove fixed. I gave the lady my home address and landline phone, the property address and My cell phone to call when the technician was there to give me an estimate. The Lady on the phone did not give me a cost for the service visit. <br /> <br /> I specifically asked them to use the cell phone because I do not use the landline and I would not be home to take the call. I indicated the stove was not a great one and I didn't want to put 200 into a stove I paid 40 dollars for so please call me if it was going to be more than 100 dollars. <br /> I never got a call from the tech on my cell. I noticed some few days later there was a message on my home ph that the repairs had been made . I received a bill in the mail the next week for what I consider too much money. I phoned DH Barry twice after that, the first time I left a complete message of my concerns and my cell phone number for them to call. I did not hear back from them . <br /> I called 5 days later and spoke to a Gentleman that indicated he would speak to the tech and get back to me on why I did not get a call. I have yet to hear from them and it has been 2 weeks <br /> .I should have been more proactive in asking for service call costs and what is covered. This is not the first time I have had <br /> to pay a service call charge but it is the first time a service call has cost me over 100 dollars. <br /> The bill I received in the mail was not itemized at all, no separate lines for service or parts just the total cost and tax. <br /> <br />
Response from D.H. Berry, Inc
"We take your comments very seriously and we are always willing to make things right. Whenever there are a multiple persons involved there can be a communication breakdown. In this case our tech tried to reach the tenant several times. Finally connecting with the tenant, we were informed that we had a one day window of time to do the job. Our tech was aware that he was to call the landlord, a common practice in landlord/tenant situations but the only number he had was her home number and the tenant also didn't have another number. Once we were able to schedule with the tenant, our tech called and left messages on the landlord's home phone. Having the parts and the appointment set up, our tech went ahead to complete the job assuming that, ultimately, the landlord be pleased that the work was finally being completed. Our service call and diagnosis charge without and repair, would have been $90.00 plus tax. The additional parts and labor amounted to $77.00 ($58.00 for the ignitor and $19.00 labor). To postpone the job and go back, would be another service call and more time wasted. It is a judgment call that 99% of our customers would appreciate knowing how fair and trustworthy we are. We regret that this customer is dissatisfied and we would be willing to remove the part and refund the landlord $77.00 plus tax. It will be our new business policy to require that a landlord meets us at the job before work commences."
Frances W.
Feb 2012
My lamp was shattered. She repaired the lamp and rewired it. She had to piece it back together and paint it. It looked beautiful when she was finished.
Frances W.
Jun 2011
I thought the lady was very nice. We're not sure if the lamp can be repaired but she's going to try and that's good enough for me. It's part of a pair of lamps and it's worth $300-$400 so that's why I need to have it if I can. I told her I didn't really care what it looked like, just so that it stands up straight. She explained what they had to do. It's a heavy lamp and they have to balance it and fill it in because some of the ceramic part was missing. I expect it's going to look great. She wasn't sure when they would get to it but I really don't care.
Frances W.
Jun 2011
It's part of a pair and the base of one of them was broken, it wasn't an electrical problem. I thought the lady was very nice. We're not sure if the lamp can be repaired but she's going to try and that's good enough for me. It's a $300-$400 lamp, I told her I didn't really care what it looked like - just so that it would stand up straight. She explained what they had to do. It's a heavy lamp and they had to balance it and fill it in because some of the ceramic part was missing. She wasn't sure when they would get to it but didn't really care.
Franz L.
Jan 2010
After all was said and done I called on other HVAC companies to verify that the Vent Damper was indeed totally optional. They all advised that it was an optional piece of equipment. My complaint is with D H Berry. Why did he not opt to disconnect the Vent Damper rather than insist I needed a new furnace when a replacement Vent Damper was not available. This is baffling. When D H Berry was approached after the fact he actually stated that the disconnection of the Vent Damper was illegal. When I told him all the other companies stated the disconnection was not illegal he furthered that comment with, "well, illegal for my company". That made no sense to me.
Response from D.H. Berry, Inc
"Our company's policy has always been health and safety first. Members furnace was very old, rusted and in very poor condition. Eliminating (bypassing) an original manufacturer required vent damper for this furnace immediately places the service contractor liable for any subsequent malfunction or unsafe operation. If we are the last professional company working on this unit, it is our responsibility to leave this appliance in the safest operational condition possible. As member stated, he had no desire to repair or replace this unit properly, since he did not intend on living in the home and only wanted it working enabling him to sell the property. Consequently, because of our professionalism and concern for safety, we could not perform the service member wanted. It is surprising he found some other company that would take on this liability. We are proud of our decision."
James S.
Jul 2009
Berry was one of the two companies I called for an estimate. I chose Berry because if the Energy Star testing of the house that was part of his service. WE were impressed by the quality, his crew and their work. They were on time, on budget, not gotchas and no high pressure.
Walt B.
Sep 2007
All work was performed as agreed as far as original installation. However, my installation required a follow up about 6 years later due to a defective thermostat. It took them 2 service calls and they could not diagnose the problem. It just so happened that the thermometer on the thermostat was off by 12 degrees. I discovered it by picking up the remote for my fireplace and discovering that it showed the temp at 64 degrees whereas the thermometer on the thermostat showed 76 degrees. I informed them of this and they replaced the thermostat for $230.00. However, that thermostat turned out to be defective when A/C time came around. I informed them of this and after 3 weeks, he sent a man to check it out actually trying to prove that it was OK. His technician agreed that thermostat was faulty and that he would replace it. Well, 4 weeks later and I am still waiting. Great install, LOUSY service!
JANET M.
Jul 2007
Mr. Berry came and gave the estimate and it was better than others we had received for the work. He and his helper arrived on time and replaced the old unit in the basement. He was courteous to us at all times and cleaned up well, even taking the old unit away. I would recommend him.
Homeowner
Jul 2006
I hire local companies. I try to stay away from the big national firms. You can call a local company and usually talk to the person who will do the work. Berry Electric is a good local company that provides quality service. I have always been satisfied.
Homeowner
Jul 2006
Berry Electric did an outstanding job. They were fast, clean, and very professional. I would hire them again in a heartbeat.
Homeowner
Jul 2006
I had Berry Electric install the furnace and air unit and was very satisfied with the work that was done. They came out on time and picked up everything before leaving. Everything works great.
Homeowner
Jul 2006
Berry Electric was very professional. They do wonderful work. They came immediately to replace the parts on my stove. They are great guys.
Licensing
State Contractor License Requirements
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FAQ
D.H. Berry, Inc is currently rated 4.3 overall out of 5.
D.H. Berry, Inc accepts the following forms of payment: CreditCard
No, D.H. Berry, Inc does not offer free project estimates.
No, D.H. Berry, Inc does not offer eco-friendly accreditations.
Yes, D.H. Berry, Inc offers emergency services.
No, D.H. Berry, Inc does not offer warranties.