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About us
Dial-A-Maid is a professional commercial and residential cleaning service that proudly serves the Greater New Orleans area and the surrounding parishes. We offer fast, professional, and friendly service and always ensure that you are 100% satisfied. Dial-A-Maid gives you peace of mind and time for the important things in life - whether it's planning a party, catching up on your reading, or just taking a little more time for people you care about.
Business highlights
28 years of experience
Services we offer
House cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.463 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 13% | ||
| 5% | ||
| 3% | ||
| 6% |
Showing 1-25 of 63 reviews
Pam B.
Oct 2019
Great! Friendly staff, exemplary service
Joy J.
Jul 2019
It was perfectly done. I would choose her again. She was great person to work with
Latasha G.
Jul 2019
Dial A Maid did an excellent job and was very punctual. Their attention to detail was impeccable...beds made, kitchen cleaned, floors mopped, bathroom spotless. I will definitely continue to use them!
Linda T.
Jul 2019
It went very well. I was extremely pleased. The ladies did an awesome job.
Samantha U.
Jul 2019
The crew was very professional and courteous. Talking to the owner on the phone was great. She was very professional and very willing to accommodate. The staff also had wonderful personalities and were exceptionally friendly. They did a great job and left my house spotless. The owner met me at the house for a walkthrough and personally cleaned anything that needed to be touched up. Very personal service. I would highly recommend this company to anyone.
Allison M.
Jul 2019
Everything was done in a professional and timely manner. I definitely will recommend her to my family and friends.
Dave B.
Jul 2019
Great job
Ronald Y.
Jun 2019
Very well .
Amanda A.
Jun 2019
I’ve been a client for 13+ years. Dial a Maid is professional, prompt and they do a thorough cleaning. I have a 165 year old home and a large, long haired dog. My house gets dusty/dirty and my hardwood floors always sparkle when they’re done. I’ve recommended them to friends and co-workers. Juanita, the owner, is very hands on and flexible when I need to make schedule changes to my day or time.
Jo L.
Jun 2019
They are excellent! Cheerful and pleasant to have in my home. Have used since 2011.
Jane C.
Jun 2019
Has always gone well. They clean my sons apartment. First few times we used them was fir one time cleans, when he was moving out of a place. Now he has them come every month, sometimes twice a month. Very reasonably priced, and such nice people who work there. They have always done a great job cleaning, and are so kind to my son.
Response from Dial-A-Maid
"Thanks Ms. [Member Name Removed] for being a great client. We greatly appreciate the review."
Mary C.
Jun 2019
They did an outstanding job and I became a permit client.
Response from Dial-A-Maid
"Thanks Ms. [Member Name Removed] for your review! We look forward to continued service."
AJ W.
Jun 2019
great job and quick turnaround on Airbnb property. our normal service provider was unable to complete work over the holiday season. dial-a- maid did a fantastic job without disruption to new clientele arrival earlier than previously anticipated. thank you dial-a-maid for a job well done. you will be our first call for our rental properties; and my personal property
Response from Dial-A-Maid
"Thank you for taking the time to provide us with a review. We look forward to servicing you in the near future."
Bruce S.
Jun 2019
The service was awesome, not only did they clean, but organized lots of things throughout the house
Response from Dial-A-Maid
"Thank you Mr. [Member Name Removed]. We greatly appreciate your business & the referral of a new client. Thanks for the review."
Joseph M.
May 2019
They did an excellent job including cleaning the bathroom, living srea and bedroom. Their work in my kitchen was very thorough.
Response from Dial-A-Maid
"Thank you for taking the time to post a review. The staff & I greatly appreciate it!"
Errol C.
Apr 2019
never responded to make appointment, Total scammers and no help from Angie's List.
Pierre D.
Aug 2017
I have a contract with them to come twice a month to clean. They're very friendly, professional and they're very flexible with their schedule.
Juan K.
Dec 2016
Very well. very professional and very efficient.
Peggy M.
Oct 2016
We aren't pleased. They only came for two hours. A lot of times I caught them just talking so they didn't get a lot accomplished. It was more of a social thing. They were Spanish so they hardly spoke English. I used another company and that was excellent, and I've used them ever since. I didn't care for Dial-a-Maid. They left some things undone and weren't dusted. I know they only had two hours but it seems like you could go into the room, you can get one room done and another. I just wasn't impressed with them. I won't ever have them back again. They were responsive but once they got here, I just didn't care for the service.
Response from Dial-A-Maid
"Dear Ms. [Member Name Removed], As the owner of Dial-A-MAID, I am responding to your review on Angie's List written October 14th, 2016 with regards to your house cleaning service in August of 2016. I am very sorry to hear your experience with my company was not up to your satisfaction. We strive to always provide professional, exceptional service to our clients. We actually have a policy in place that extends a guarantee to all of our clients if you are not completely satisfied with our service. We ask that clients call us within 24 hours of the cleaning and provide us with details of what was not cleaned up to their expectations. At Dial-A-MAID, we alway also try to schedule a re-cleaning appointment at no cost to our client on the following business day. Our team returns to the home and addresses the areas of concern. After the re-cleaning, if there are still have concerns regarding the cleaning, we will meet with our client in their home to review the issues. If we are unable to address all the concerns we will credit the cost of the cleaning to their account. It would have been our hope that you let us know right away that you were dissatisfied with your service - our goal is to exceed your expectations - the first time around! I have reached out to you to discuss how we can make things right for you but have not heard back yet. I look forward to hearing from you soon so we may rectify the situation. Juanita Jasmin Dorsey, Owner DIAL-A-MAID"
Scott S.
May 2016
Only bad things I can say is that they were 45 minutes late but they did try calling me to let me know that they were stuck in traffic but the person who took down my information typed in the wrong number so I never got the call. <br> <br>The overall cleaning was great. Two of them cleaned baseboards, bathrooms, walls, doors, cabinets, moped, etc. If I ever need it done again, I would definitely call them back. They charge about $80/hour for 2 people but will adjust price based on what you want done. <br>
Response from Dial-A-Maid
"Thanks [Member Name Removed], we greatly appreciate the opportunity to service. Thanks for the review!"
Barbara W.
May 2016
Dial-A-Maid arrived about 5 min. early, and a team of 3 cleaned my home from top to bottom. This included ceiling fans ,baseboards, blinds, windows,sills, doors, frames, light fixtures and all the general services. <br> <br>My home was dust free and smell great! <br> <br> <br> <br>
Donna W.
Feb 2016
unknown
Rebecca O.
Jan 2016
unknown
Response from Dial-A-Maid
"It's very important to everyone at Dial-A-Maid to receive feedback. We realize you are busy, but we are so grateful you took the time to provide us with your experience. Thank you for the positive review!"
Joseph O.
Dec 2015
I will NEVER use their services again. Besides doing a sub-par job, they broke several items in my home. I have a safety latch on my toilet so that my 2 yr old won't open the toilet lid. I asked the maid if she needed help opening the latch on several occasions and she said no. Next thing you know she hands me the piece she broke off and said does this usually come off?!?!? Also I have glade plug-ins in every room, same maid turned my glade plug-in upside down and all of the fragrance spilled out onto my decorative napkins in my bathroom. Also I have a cube like structure with mirrors on all sides and one of the panels is missing. It seemed like they were rushing and in a hurry... I WILL NEVER RECOMMEND OR USE THIS COMPANY AGAIN!!!!! <br />
Garett M.
Dec 2015
I spoke with Juanita regarding scheduling and arrangements, i <strong>ncluding a rate of 125$ for our 1100 sqft home</strong>. She seemed very professional and explained in detail what services would be provided. These included mopping of floors, cleaning the fan blades, and wiping baseboards. Wiping baseboards seemed to be extravagant for a one time cleaning so I was excited! The team of 2 arrived on time and got right to work. <br /> The results looked OK from a distance. I just needed the basics done during the busy holidays while my housekeeper needed the week off. I'll mention just a few of noticeable things were not done: <br /> 1. The kitchen was not thoroughly mopped as there were splashes of milk for my baby that were spilled that morning in multiple places on kitchen floor. <br /> 2. Small appliances on the kitchen counter were not moved and wiped (i.e. crumbs behind the toaster, coffee grinds next to the coffee maker). Wiping kitchen surfaces seems pretty basic. <br /> 3. The baseboards (that I could have cared less if they were wiped down) were not. No big deal. Juanita said it would be done, it was not. <br /> <strong>And honestly, I was annoyed, but not too bothered that the job was sloppy. I JUST checked my bank account and see that I was charged $165.00 rather than the agreed upon $125.00. </strong>Previous reviewers mentioned being upsold before the job was finished; no additional charges or fees were ever discussed. I'll take every measure to reverse this charge. I'll pay what I agreed upon for shoddy work, but not a penny more. <br />
Response from Dial-A-Maid
"The client was called after the services were performed to be certain she was completely happy, however several days later she returned the call complaining she had been overcharged. The office assistant informed her that $165.00 was the standard rate for an initial cleaning, but she would have the owner call her back before the end of business today. When Juanita came in she immediately pulled the initial lead sheet with the quote. On the lead sheet and per the phone conversation the client was told she would be give a range from $125-165 since we had never seen or cleaned her home. $165.00 is our standard (2) hr. minimum. The client agreed and proceeded to give her credit card to confirm the cleaning. We offer 100% quality satisfaction. If a client is not satisfied a supervisor and the team is scheduled to return and clean the item the client is unhappy with. The client must call our office within 24 hrs. of the cleaning. Juanita called two days and left messages for the client to call back so they can discuss her frustration, however she never did. All inbound and outbound calls are recorded and we are certain this client would have to admit after listening to the call she agreed to the cost and the scope of service."
Licensing
State Contractor License Requirements
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FAQ
Dial-A-Maid is currently rated 4.4 overall out of 5.
Dial-A-Maid accepts the following forms of payment: CreditCard
Yes, Dial-A-Maid offers free project estimates.
No, Dial-A-Maid does not offer eco-friendly accreditations.
No, Dial-A-Maid does not offer emergency services.
No, Dial-A-Maid does not offer warranties.