DiPietro Heating & Cooling

DO NOT USE! I have never experienced such horrible customer service. We were suggested to use them when going through the Mass Save program for a new heating system. We decided to convert from oil to propane and the installation was a horrible experience in April 2018. They tried to bait and switch us by not installing the way we agreed and tried to make us incur additional costs beyond what we agreed and took a loan out for. They never came back to fix our lawn that they damaged during the installation process. Fast forward to today, less than a year with their system - i have called their emergency service line 5 times from 6PM on and never once received a call back. I have now called 5 times since they have been open starting at 7AM and still have no resolution. Our house is without heat, prior to a storm and the best they told us was to buy space heaters and wait for the part in the mail. I have not been able to speak with a supervisor, they have not sent anyone here to check the system, and will not return my calls. I am SO disappointed and truly hope future customers steer clear!!! Heating systems costs a small fortune, we should all expect better service of these systems once installed and have a reliable company to call upon after such an investment. Horrible service, horrible products.

.challenging job.very persistance. commadating and took several visits to diagnose problems

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Scheduling was challenging. On the first attempt, the service guy never arrived. When I called, the scheduler said there was some computer error, apologized, and rescheduled. On the second attempt, the guy came and did the service, then recommended having the expansion tank replaced. I was supposed to get a call to schedule the follow-up service, but never did. I called a few times and left a message, eventually getting a callback from someone who was able to schedule the service. Once again, the first attempt was a flop. They sent out a heating technician, not a plumber, to replace the expansion tank, which he was not certified to do...and he arrived late. On the second attempt, the plumber arrived on-time. He was very professional, efficient, and did great quality work. He made a recommendation for some other plumbing work after I asked him about an issue we had been having. He told me to call the company to schedule the work. Once again, I struggled to even get the service scheduled. This time, I gave up after 3 or 4 tries. I'll be contacting another plumber to get the work done at some point.

Josh gave me an estimate of two days. The second day took a little longer with the electrician than I expected, but everything was installed and is working great, so no complaints from us!

It was a stressful horrible experience that sadly, we are still going through. This was sent on 6/21/16 and no one responded. Dear Mr. DiPietro: I wish I could be writing a letter telling you how wonderful it has been working with your company, but I cannot. Working with DiPietro has been frustrating, a dreadful experience nearly from beginning to end. I contacted MassSave to have splits installed and they referred me to you. I worked with Ross at the onset and Ross helped me get in touch with MassSave to date my boiler and filled me in on both rebates and the interest-free loan I would be eligible for. I worked with Ross and Deanna to set up a time for installation. I was hesitant to do all the work at once but Ross convinced me this would be a 2 day project. I confirmed with Ross work would start at 9 AM and I made plans accordingly. I should add, I asked Ross for an outline of the project which he provided. At 9:30 AM that first day, the crew had not arrived nor had I received a call. I called the office and found out the crew was stuck in traffic. I left keys and went on with my day. When I returned home I was told that they didn't have all of the materials for the job, nor a ladder, but would be back early the next day and oh, by the way, the electrician would be here early the next day and could I have my basement door unlocked. Day 2- The electrician arrived at 6:45 AM and told me that they needed to turn off the power and were annoyed at me for not knowing this. Having a son to get to school, I told them 8:30 would be the earliest. They started knocking on my door at 8. When I left at 8:30 for my day, the electrician grilled me on my ward number so he could find the inspector for the project; he seemed put off that I didn't know it off the top of my head. The crew for the splits still was not there. At mid-day I received a call telling me this would be going into a 3rd day and that this should have never been called a two-day job. When I arrived home, around 2:30, I found switches installed by the mini-splits with two in okay locations and two in horrible locations. The electrician didn't bother to plug the hole in my wall before leaving, nor did he clean up after himself in the kitchen and dining room. The work on the splits- the four of them, was incomplete and I was told the man in the office gave me incorrect information. In addition, after the team left, I went into the basement and was astounded by the mess. How could anyone one think leaving a clients house in such a state would be acceptable? Day 3- Donny came out with many apologies. The switches were taken out of the two bedrooms and their holes left. The boiler was installed but without the auto-fill that I was supposed to get. On to Day 4. Day 4- Auto-fill was installed. Day 5- Ross came out and did a walk through and gave me a lesson in the splits. He told me that he would like them to come back and fill in the holes for me. I told him I was reluctant to have anyone from DiPietro in my house again. He apologized but said yes, that someone really needed to come in and put some more sealer on and a cover for the some the back end work for the kitchen/office split. He seemed sincere when he said he would even come back and paint the patches after they were filled. About 10 days later I found a notice on my front lawn to call Miguel to set up an inspection. A few days later Rob called me to set up a day for the punch list work. I asked him to let Miguel know I would call him after the punch list. It is a busy time of year and in case the punch list went poorly, I didn't want to overbook. A few days later I found a second notice from Miguel. I called Deanna and asked her to let Miguel know I would call after the punch list. A few days later a third notice was found in my mailbox, as I was calling Miguel, he called me and we agreed to schedule the inspection FOR THE BOILER post the punch list. Day 6, last Friday- At 7 in the morning a worker showed up to do the work. I told him 8:30 and he said, "Fine, I guess I'm not working here today." At 8:30 he was still there and I gave him keys. I came home to find the switches back in the original holes and a mess left behind. I called the office at 12:30 and no one called me back. I left two voice mail messages and an e-mail to Ross and nothing. I called the office back to let them know my keys were missing - the pouch had been left open and my neighbor had found them on the porch floor. When I called back with this news around 2:30/3, I spoke with Arron and was told I would hear back in 10-15 minutes or get an e-mail-- nothing. 4pm yesterday I finally heard back from Ross, who back-peddled on everything, saying the switches needed to be in for the inspection. So here's my question: if these switches had to happen, why did you take them out in the first place? I have never in my life worked with a company that has had such poor communication and an arrogance towards customers. Inspection is set for tomorrow. I'll be glad to be done. What a horrible experience this has been. ********* In addition, when we returned from vacation in late July, 2 of the 4 units were not working. When they were service (over an hour late for the appointment) we were told the initial installation was flawed and the correct amount of coolant had not been put into the units. And, I've contacted the office 3 times for information regarding my rebates.

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I spoke to Tara at their office...explained the situation...told her we may repair or we may have them put in a new furnace.  She said she would call back the next day after she spoke to Joe. She never called back. <br /> I called a week later...Tara said she had been busy with the holidays..told her we understood and could she get back to us in a couple of days. She said she would call back by the next day. No call!! Called a week later..spoke of "Mike" this time..asked for the owner....he said he would contact him right away  and have him call right back. He never called!!!! <br /> We never got a receipt for the repair...they were supposed to email it to us the next day. They never sent it. <br /> We are now shopping on Angieslist to have a whole new 4 zone furnace and wall mounted heat and air conditioners in our home. <br /> Shame on them for never returning our calls! <br />

unknown

DiPietro has knowledgeable technicians that have been good at resolving any problems with our heating system. This includes fixing some issues we experienced with the NEST thermostats. I do suggest that you ensure that you are given a full explanation of any potential charges prior to the work being done to avoid any surprises.

The installation went well, and the furnace is working beautifully.  DiPietro was especially helpful in securing the MassSave loan and rebate.  The loan and rebate proved to be a maze of bureaucracy paper work, but DiPietro staff persevered, and both the loan and rebate came through.. <br />

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We needed to do this for a home inspection, and it was perfect and thorough. <br />

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A technician was dispatched on August 31, 2015.  He diagnosed the problem with the LG wall mounted A/C.  He stated that it needed a new drainage pump.  The part would have to be ordered because it was not on hand.  He stated that someone from the office would call when the part came in.  We did not receive a phone call.  We called the company on Friday September 4, 2015.  The representative stated, "How yes, that part is in.  We can come out next Tuesday."  The technician came out on Friday September 11, 2015.  The company had ordered the incorrect part.  The office was called to determine how this mistake happened.  The representative stated, "Not many people are left in the office at the moment.  We'll have to call you on Monday."  This required a day off of work for both days and will now require one more. <br /> The technician that came to perform the work was the same one each time.  He was courteous and contrite. <br />

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I do not see them like too flexible to help me with my situation with my HVAC system. I do not see that they were very flexible to work with me. The service was alright, but it could be better. The workers were fine. They were friendly. I just noticed that they were in a rush. They were not flexible to try to find the solution to the problem. They could have provided more options and be able to like jump into the problem right away. I would tell a friend to try to find another place. I might not use them again.

The technician diagnosed the problem and said our furnace needed a new motor unit. I was told someone would be calling in about an hour once he left to let me know how much it would cost for a new unit. I didn't hear from anyone and called the office back and was told that department had already left for the evening. I spoke with the services manager and asked to place on a priority list if possible given the fact that our unit was not working. He told me he would call back in the morning with an update. I didn't hear back from him so I called around 10:30 and he told me he would call back in 15 minutes with pricing information and a time for scheduling the repair work. He called back over an hour later and said there were 2 options- we could either order the manufacturer replacement part which they sourced to a supplier in Las Vegas however it would take 3-5 business days to get here. When I asked about priority overnight shipping to get the part here sooner he told me we would have to pay for the overnight shipping as they don't include this in their pricing model. The other option was to try another part which suppliers had suggested could be used in place of the standard motor part but there was no guarantee it would work. There was a small difference in price so I asked if they could have a technician come out that day to do the repair work if we chose that option. He told me they had located the part and he would have a technician call 30 minutes before they arrived. I didn't hear back from anyone and when I called the services manager he told me nobody was available to come out that evening and they wouldn't be here until the next day. I tried to express the urgency of the situation given that it was now the 3rd day without AC on the second floor bedroom but he didn't seem to care about it and refused to help us out. He told me that since we couldn't agree on a course of action that he was cancelling our service and would not be able to do the repair work for us. We're not left with a broken AC unit and having to call around to other companies to see if we can find someone else to help us out. <br />

GREAT! <br />

It went well.  They responded quickly, and the repair was done.  The tech was friendly, honest, and professional.  He did his best to bleed the system after repairing it, but unfortunately with it sitting idle, ice had formed in other parts of the piping which would have cost too much to attempt to melt, so he didn't charge us for the bleed attempt.  The cost of the repair was a little high, but not extraordinary, so I am happy with the service I received and would use DiPietro again if the need arrises. <br />

unknown

It worked out fine and they did a great job. He was patient, thorough, and answered all of my questions. He did everything that he could to help me.

We are suing them because it went that bad. They cost $20000 damage to the house. We actually had to rip out all their equipment and a new company came in and installed it. The plumber did most and so put complaint against the licenser it wasn't the plumber that came here and the plumber that came here was from a high school so he wasn't licensed. He cut through a support that holds the 15 foot chimney and huge structure and caused damaged to the house. They systems that they installed never ever worked properly since they went. So the one upstairs they didn't install it correctly so it was sucking in water it wasn't draining correctly so it sounded like a washing issue. They have a 24 hour hotline that you are supposed to call where they sent someone right out never responded for couple of days. I had to end up calling the sales person to have someone come out and someone did came out and they shut the gas off when they left they never turned it back on. They didn't even informed to the contractor whatsoever. They are supposed to go through the existing vent that was already there and it was leaking pretty badly. So I don't know if it is damaged the inside of my house. I kept calling and calling and they did nothing. We ended up spending over two weeks because we had no heat at the house and it was absolutely freezing. I have had one or two bad experiences with other contractors, but this was about probably the worse in my entire life.