Discover Clean LLC

They did a wonderful job! I am definitely calling them back again. I've been looking for a cleaning service for a while and was becoming very disappointed. Discover clean was worth the money.

Christine and Billy did an excellent job getting my basement ready to sell my house. It was a big job. They knew the best and most efficient way to do things.. They worked quickly while still doing a thorough job. They were professional and took care and were respectful of my belongings. I would highly recommend them.

appreciated no cancellation of appt due to partner’s sick call. very efficient workflow.

They did a fantastic job cleaning. Highly recommended.

Fabulous, thorough and professional

We used them for about 9 months. They were pretty good and then they stopped coming. We haven't been able to reach them. They're friendly, cost effective, did a pretty good job. Occasionally would have to point out something they missed but overall they did a pretty good job. Fine interactions with them, they're friendly folks. They could maybe be little more thorough. The problem we have is we haven't been able to get a hold of them and we haven't seen them since June.

We had this couple for almost two years. Service at first was good, but had declined over last six months. Timeliness and quality of service poor. Ultimately just didn't show up. No show, no call, and non-responsive when I attempted to contact.

thorough, efficient and affordable.

Christine and Billy came out a few times. Generally they did an okay job, but towards the end things were getting missed. They put the sheets on the bed inside out (and the bed was not made in a professional way, such a s a hotel would make beds). The kitchen cabinets still had fingerprints all over. While they moved furniture to vacuum, they didn't vacuum under the couch cushions unless I asked. I had verbally confirmed a date with them once, and they did not show, just texted me the next week and rescheduled with no mention of missing it. From a business sense, they seem a little new at this and perhaps need to be better organized. They were very friendly to me and my family. However, for the price ($90-130 each time), I will be looking for a company that does a more thorough job. To be fair, I was a former maid and have high standard of what I consider clean.

Great. Everything was very clean at the end and when they started it was very dirty.

Excellent.

I will definitely be using them again. They were very nice, personable people, with good work ethic. I'm very glad I found them.

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I am very pleased. They have been coming once a month for a couple of months. There were two people for four hours. I have been sick in bed,and my husband does not clean the kitchen well. They worked non stop. They were very focused and professional. They left my kitchen sparkling. They were extremely busy. They are very thorough. Excellent quality.

Very well. This team does a great job and quickly responds to any request I have for more assistance or the correction of some oversight. They are efficient and use good products to do the job right and in an environmentally friendly manner.

Exceptional. The cleaning was thorough and efficient. Christine and Billy were courteous and professional. I would definitely hire them again.

<p>  We contacted Discover Clean and asked about cleaning our house on a recurring basis. They said that they would provide a "deep cleaning" to start which would take 4-5 hours and then we could set up a weekly, bi-weekly, tri-weekly or monthly "maintenance" clean. That sounded great, we asked if we could meet them beforehand since we weren't sure if we would be home during their cleanings. They agreed and we met about a week later. The meeting went well, they seemed very nice, but did seem a little amateur; no business cards, no leave behind material, no contract to sign, no references to give, although they said they would provide references, they never did. We also asked if they had a policy of addressing any issues we might have, eg. if contacted within 24 hours of a cleaning and missed something coming back to address without fee (15min max). They said sure we can do that, but know that in 3 years of doing this nobody has ever called back about the quality of our cleaning. That sounded great and after a walkthrough of the house they said that there was a LOT of dust and it would likely take closer to 5 hours and then might need addl. deep cleaning during the follow up visits. We agreed and set up a schedule of the deep clean and maintenance cleanings. </p> <p>  My wife was home during the deep clean and it seemed to go well, they were about 45 minutes late to the appointment; but they did run out of time before they were able to finish all aspects. They said they would take care of the remainder during the next time in 2 weeks during the maintenance clean. My wife and I noted about a dozen things either missed or forgotten. We thought "since they know they didn't have time to finish, we don't need to point out what they missed". We scheduled the follow up for 11am, a time that we would not be home.  My mother lives with us with mild dementia and anxiety issues so schedules are important to us. The day before they contacted us and said they would be there at noon instead of 11am.  They did finally show up at 12:45pm.  They didn't let us know they would be late, I had to text them at 12:35 to see when their ETA would be.  They said 10 min.  After they completed their work they didn't leave any information about being there or if they had completed all the work requested or how long they had been at the house.  At this point we didn't know how long they worked and how much this would have cost.  We noticed plenty of things that were forgotten.  We assumed that this was a completed work and didn't have anything more from the deep cleaning to perform.  I texted Christine (Discover Clean) to have her call us back when she had a few minutes to discuss the work that was completed.  When she did call back, we asked if this was a "maintenance" clean or still had "deep cleaning" aspects to complete.  I mentioned that if this was a maintenance clean, that we were not happy with the results and might need to find a different company.  She said this was not typical of maintenance clean and they were still working on the deep clean aspects.  I said ok, that would have been nice to know since we were under the impression that the deep clean aspects would have been taken care of today.  She asked what the items were that we noticed and I started listing the approx 25 items that were missed or still needed attention.  After the first item, she interrupted me to explain that it had been cleaned and it should be fine.  As I kept listing the missed items, Billy (her husband) kept talking in the background to her and making it very hard to hear / discuss the list of items.  I asked that she either put the cell on speaker so I could hear what he was trying to say or to have him be quiet.  She didn't put it on speaker and he kept interrupting, although not as much, but still annoying.  About half way through the list she stated that she was embarrassed by the list of items we still have and felt like her company is not the right company for us.  I asked why they didn't tell us the deep cleaning was still not done and that they had run out of time again.  I asked why she hadn't asked us for more time to work, or to come on a more frequent basis. She indicated that she was trying to save us money.  We never gave an indication that we were in a financial hardship and spending more to get the job done wouldn't work.  We were open to hearing how they would address this problem, but they didn't offer any way to fix the situation.  She repeated that they didn't feel like we were a good fit and didn't offer to fix the work.  While the list of items was long, to fix them would have taken less than 30 minutes, which we would have been open to paying for.  She said they had been there for 2 hours and weren't going to charge us for the appointment.  I stated that they had worked hard and we wanted to pay for the service.  She disagreed and I asked again to be sent an invoice.  She said that we weren't a good fit and that we should find another company.  I said "you are firing yourselves, I'm not asking for you not to work for us, I wanted to know 'is this a normal clean, or still a deep clean'".  She apologized again and said they had just got home and were exasperated from a hard day and I asked her to take 24 hours, collect her thoughts and get back to us on how to move forward.  I haven't heard anything from them since.  Disappointing.</p> <p>  I feel like the major problem here was a lack of communication from the providers.  If they would have stated a desire to come more often or work for longer that would have been helpful.  I've never had a service provider come to the house and not leave a note or receipt that work had been done.  If they would have let us know that they were still not done with the deep cleaning we would have been more forgiving.  We thought the deep clean was done after the second appointment and judged the result as such.  The fact that there was never an attempt to fix the problem really grinds my gears.  Just to have someone state "no one has ever complained and requested follow up" but would be open to coming back if needed, then to abandon us after making a critique seems unprofessional. <br></p> <p><br></p>

I am disabled and have not had house cleaned in 9 months. they came in, cleaned and organized it. it has made my life much easier. I am hiring the next month for some basement work.

Cleaning went great! Satisfied with the service. When I wasn't satisfied with the bed making, Christine gladly remade the beds with me. They arrived at the appointed time; nice people, very professional. They worked very well together. They got down to business immediately. I highly recommend them! . Everything looks great for my company coming in. We have scheduled bi-weekly cleanings.

We were very impressed by the service that was provided.  It is a family business (wife and husband) and you know they care about what they do.  They were so good that we have hired them to clean on a regular basis, and we have not been disappointed by our decision.  We have gotten a chance to get to know them during their visits and we almost feel like they are part of the family.  If you are in need of a quality job by a pair of decent hardworking people, hire Krissy and Billy! <br />

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They did a fabulous job.  Baseboards, windowsills, moved the area rugs to clean the hardwood floors, kitchen and 2 1/2 baths.  All of the work was done well and the house looks great.  They quoted 3-4 hours and got the job done in less than 3.  Pleasant and professional.  I am going to use them monthly. <br />

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