Distinctive Irrigation and Landscaping

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This is the fourth project that Distinctive Irrigation has been hired to do for my yard. They did my irrigation 3 years ago. Two paver patios 2 years ago. Last month they added a drip line zone for my new garden boxes that I built. And today they repaired my paver patios that my neighbors trees caused an issue with. Every project has gone smoothly (weather permitting) and every project the owner has been at. The crew is always professional and I value his opinion on everything I do when it comes to my yard. I'm an older female and I appreciate when I find a group of tradesmen who won't try to take advantage of me. Distinctive Irrigation has my loyalty for the great work they put into every project and how they continue to make my yard beautiful year after year. I've already hit him up for my Fall project, drain pipe installation. One of my coworkers hired him for that and had no flooding there after.

Wonderful! We are enjoying our lovely transformed back yard and patio. It's beautiful and we were very impressed with Keith's crew and Keith's service. We no longer have the rain floods through the yard and have a lovely pathway from the house to the driveway and detached garage. No more soaking feet! We learned of Keith through a friend who used his services and had beautiful transformed backyard.We are using Keith's services again to resod our front yard. He's a great guy and his crew were hard workers and pleasant, cleaned up well behind themselves. We have recommended this company to our neighbors and other friends.

Keith did an amazing job on our irrigation system. He has come back and done maintenance on our system when we have needed him to. I would highly recommend keith and his company.

August availability confirmed, bought deal, had very hard time tracking them down to meet. The date was immediately pushed into October .After they blew me off the first time I emailed , called, multiple times to find out when they were coming to no avail. Angies list called them. Numerous dates of confirmation/ no show. Finally came and forgot what I ordered and had me reorder materials on the fly. Showed up out of the blue when I was not home and put the patio in the wrong place. Did fix it though. Once fixed it really looks great !!

See photos below. This is when Keith said the saw broke and he would be back on Monday. That's also the time when he apparently abandoned the job. Thanks for leaving me hanging.

This seems to be an ongoing issue with Keith, I too paid for an insulating bag (included in price for install), for my backflow device. The insulating bag was to be delivered the following Monday after August 24th along with installing a stake for the extra faucet we had installed. We have yet to see the bag or the stake. As we live out of town, we needed to do winterization as I explained to Keith, so we ended up purchasing the insulating bag ourselves (putting us out an extra $57.89) ,since we needed to get the winterization done for the sprinkler system. Keith stated twice he would deliver the bag, but have yet to see it. Keith no longer returns emails or texts, or refunded me the money for the bag as I asked (since we had to purchase the bag). My impression in that once he is paid, he's done, which also concerns me as I have a three year warranty and I'm concerned he won't show for any warranty work either. I would not recommend him! I will post the email string and contract if needed.

<p>Not well,  Dug up the ground more than advertised.  Claimed that I had "hard ground," which I'm sure he must have experienced in his 20+ years in business.</p> <p>The contract included an insulated bag, which was not available at the time of installation.  I was told I would get it within a week.  After two weeks I started calling to determine the status.  The owner did not answer his phone, and I left several voice mail messages and e-mails, not of which was returned.  After a month, I finally reached him be calling at night, and he told me that I would get my insulated bag on the date of my winterizing service, which had been scheduled for October 31 at 10:00 a.m.</p> <p>On October 31 at 10:10 a.m., I again tried to call the owner because the technicians did not show up.  He said that they hadn't finished their last job on the previous Friday and would not be able to come to my house.  Mind you, this is after they are already late and a full two days after he knew that they wouldn't be there.  A phone call from him would have been in order, but I had to wait for them not to show and then call him.</p> <p>He then said that they would be at my house on November 1 before 9:00 a.m.  Again, they did not show.  There ensued a series of phone calls, during one of which he screamed at me for wanting to know the status of my service call.  Two-and-a-half hours after the scheduled appointment, he sent me an e-mail claiming that the truck was experiencing difficulties.  He even included a photo of the rear end of someone's white van in a mechanic's service bay.  The e-mail said that my system would be winterized "by the weekend."  This was at 11:26 a.m. on Tuesday.  Presumably, I would be sitting at home looking out the front door for his technicians until Friday afternoon??</p> <p>When I told him that he needn't come because I had made other arrangements, he suddenly became a concerned service supplier, but it was too little, too late.  I will happily purchase an insulated bag separately in order to have this person out of my life.</p> <p>He is rude and unresponsive, displaying not even a modicum of common courtesy to his customers.</p>

Keith quickly came to my house to take measurements and quote me for a brick-paver and concrete installation. After we agreed to a price, he allowed my wife and I to choose our paver color, style, pattern, and size from a recommended supplier. After the construction team showed up, it only took a half a day of preparation, and a day to install. They left no mess behind and always cleaned up at the end of each day. They even left me some sod and patched my yard as necessary to promote grass growth in bare areas! I was very impressed with this company and I would highly recommend them to anyone looking for landscape/irrigation construction. Especially in Charleston during the summer months! Thanks Keith!

Excellent. Keith, the owner, was professional, prompt, and exceeded my expectations.

BUYER BEWARE!!! After 3 months provider still has NOT performed services despite being paid upfront! Purchased Angie's list deal on 5/25. Keith came out 6/2, after rescheduling the day before, 45 minutes before he was to arrive. Stated he was busy and work could not be done until mid July, someone would call and schedule. That was fine with us. First week of July came, no one ever called. So we called and got the work scheduled. Finally July 18th he text me that morning an wanted pictures of the existing stones, wet and dry, this was after he told me they would be there that morning to work on walkway. He said he needed to match the stones, which should have already been done. I didn't care if it didn't match exactly, I told him as long as it was close I was okay with that. Then there was the excuse about they were discontinued and a shipment was coming in. Never heard back, so on 7/28 I text him because I had not heard anything, what was going on. could I please have an update. Crew came on Wednesday and dug out footing and dug up 4 existing stones from the paver already done. Long story short, never heard back. We had to call and ask when the workers were coming back. He would say next, week, next week would come an go, still they never showed. Granted there were some rainy days, but not 4 weeks of rain. Finally last week we had enough. My husband called and was always promised they would come. This week he promised they would come 3 days in a row now. The worst part, well one of the worst, HE NEVER CALLS TO TELL YOU HE CAN'T COME! He leaves you hanging, I made arrangements to be home the last 2 days, no call, no show! Worst customer service I have ever had. I finally opened a complaint with Angie's List today and it was suggested to go ahead and do the review even though the work was still not done. I AM SO MAD, WE HAVE A BIG BIRTHDAY PARTY THIS SATURDAY AND OUR YARD LOOKS LIKE CRAP!. Not only is there a dug up, weedy area, but my nice walkway that was done, has an area that was dug up. I feel like Keith takes your money as an interest free loan to complete other folks work. He has no need to complete yours, in this lifetime, he already has your money! You can be the last person he ever completes, he has made payroll with your money already. Keith is supposed to come again, tomorrow, if not my back yard will not be done in time for the planned party. Angie's List will follow up in a business day. They are awesome. So long and short, DO NOT expect a timely, if ever, completed project from Keith. DO NOT expect a text or phone call from him to say they will not be able to make it. Lastly, DO NOT buy the Angie's List or Groupon or whatever to have this done. Once he has your money, you are last on his list to get done.

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This was a great experience for many reasons: <br> <br>1.  Keith, the owner, is fair, honest, and easy to talk to. <br>2.  The price is very fair.  <br>3.  His employees are courteous, hardworking, and they work diligently to make sure the job is completed properly.  Their attention to detail is impressive.  They get the job done in a timely manner, but they do not rush.  They make sure that the job is done right.  They really take pride in their workmanship. <br> <br>I am 100% satisfied with the patio.  I have no complaints.   <br> <br>Top quality work!  Great price! <br>

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Everything went great, the crew was here on schedule, drain has been install for 6 months now and works great. Plan on using Keith for future projects.

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Owner of company measured area I had marked and told me it was within the alloted 1500 sq ft. My husband and I had to leave for a day of Dr.s appointments and when we returned the patio was in and was not covering the area discussed. I called the owner, Keith, the next morning and he came to our home. He told me that he had mismeasured and so changed the patio without consulting me. He also left a mess of our yard and our hose and my brand new copper hose pot.

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He did an irrigation of projects which I am satisfied with. The sub total of that was $1200, deposited $150 and I paid the balance of $1050. And I didn't argue with that at all, I was pleased with it but I didn't see where that $1000 came in. He lied, Mr McLean lied. You able to explain to me if I had asked him, I didn't ask him I'm just holding to the fact that usually people do the right thing.

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Before the install the communication was good. After the install Keith would not answer the phone and the emails were answered selectively. I went with what looked like a reputable company that offered a warranty on their work but with no communication good luck getting your warranty issues resolved. Several emails have been sent to try to get a resolution and little, no reply, or an empty promise of someone stopping by. My grass looked better before with the Scotts chemical burn. I will not ever hire them again

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