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DWC Restoration Inc
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Acoustic Ceiling Tiles - Install,
About us
*OWENS CORNING PLATINUM CONTRACTOR* COMMERCIAL & RESIDENTIAL SERVICES There are many reasons why DWC ROOFING COMPANY is the choice for many home-owners in Indiana. However, if we could summarize all of those reasons into three simple words they would be: quality, service and professionalism. We provide our customers with one of the industry’s highest quality products, we follow up the project with quality service, and we conduct our business with standards of the professional conduct. Let’s look at each concept in more details: Quality: Everything we do projects quality. Our products, our people, our service, our installations, and our warranties. Service: This all important element after the project must be responsive to our customer’s needs, must be the fastest in the industry and must support our warranty and sales representatives to the utmost. Professionalism: This must be present in every person and in their activities, from courteous and honest telephone contact, to ethical and forthright sales presentations, to first class installation and service after the sale. Award winning. Additional DBAs - DWC Roofing, DWC Roofing Co.
Business highlights
Emergency services offered
19 years of experience
Services we offer
Roofing, doors, entry, french, gutters, hardy plank, insulation & attic cat., leaf guards, seamless gutters, shingles, siding, skylights, slate, sliding patio, storm, tile, vinyl, vinyl replacement, windows, wood shake
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.572 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 10% | ||
| 6% | ||
| 0% | ||
| 8% |
Showing 1-25 of 72 reviews
Adam K.
Mar 2021
Signed a contract over 7 months ago to replace siding. Paid half upfront as requested. They have refused to communicate with me for months. I've called numerous times but I'm sure they have caller id, I've filed complaints, no response. They haven't refunded me the money or reached out to me at all.
John P.
Nov 2020
they never answer the phone, and never return calls.....i guess i will have to pay someone else to repair their shoddy workmanship
Mike S.
Mar 2019
Cody did an awesome job. His crew and himself showed u to do the work that we needed repaired. They showed up on time and completed the job right away. Cody has excellent customer service and we will use him for jobs in the future.
Jason C.
Mar 2019
I wanted to share my recent experience with DWC and Cody here in Greenwood. In short they stood us up 4 or 5 times over the last 2 weeks and I still have a leak and the damage is obviously worse than it was 2 weeks ago when I called your company. Here is the timeline.... - March 11th - called your office and they promised Cody would call me. He returned my call and I explained that I had a leak with water damage and I was worried how bad it was and told him we might need to file an insurance claim but I wanted to professional to look at it beforehand (I had already called AllState and they said it was ok to work with your company). He said he was a technician and that he would take care of us. He explained that Allstate can be difficult to work with on water damage but he would help. He promised to follow up w a text and let me know when to expect him. He did and we scheduled for 9:30am the next day. -March 12th - I took the morning off work to meet Cody but he text at 9:18am and said that it was unsafe due to the frost and he would come later. I asked him what time so I could plan my day and proposed 4:3pm so I could at least work a few hours. He responded at 11:23 and confirmed for 4:30pm. At 4:12pm he text me and let me know he will be a little late due to dealing w a fire at a customer place. I got a text at 5:08pm that he was still far away but that he was coming. I told him I would have my father in law come wait for him because I had to leave. My father-in law waited until 8:30pm and we never heard from him. -March 13th - I text him at 7:23am and asked what happened and said I was concerned because the damage was getting worse and the Insurance might deny my claim if we wait too long. He made it out in the afternoon with a trainee and reviewed the wall damage and the roof but never went into the attic. He said it shouldn't be bad enough for a claim and that all I needed to do was replace 2 small shingles, apply some caulking to the fasteners, and he could do that the next day for $300 to fix the leak. I told him I would get back with him so that I could talk with my wife. I text him later and confirmed that $300 was fair if he could do it soon and get the leak stopped. His text back said to leave a check under the front rug and make it payable to him "since I am doing the work" (he just told me today that it was a side job for him) and suggested I should have known that. March 15th - the check was gone and my wife said he was there for 15 minutes or so which we thought was fine as long as it was fixed. -March 20th - I get a picture text from my wife with water leaking out of the same spot near my daughters room. I sent the photo to Cody and he said Hmmm its not even raining. He said he would need to get into the attic to inspect. Then he ghosted me for 2 days. - March 22nd - I text him at 3:48pm and asked if he was still going to look at the leak and he would come late in the afternoon the next day on Saturday the 23rd. -March 23rd - I waited around until 1:44pm and asked if I needed to come up with a plan B and he said no, he would rather come on Sunday now because it was supposed to rain and he thought that would help find the leak. - March 24th - Waited until 3:10pm with no word and text him to see what time he would make it. He said his wife was called into work so it would be later. I told him it had been 2 weeks now and was really worried about the damage being far worse now. I waited until 9:30pm and text him back and asked if he was going to completely stand us up for the 4th or 5th time I'd just rather have a refund and call another company. - March 25th - he text me at 8:36am and offered to come back out with a co-worker and look into the attic but I was already at work and told him I would prefer a refund considering there is no way for me to know if he would really come today or not. I offered to accept a refund and go our separate ways but that if he wasn't willing to make it right then I'd ask if anyone else in the company would approve the refund. I did tell him that after suffering 2 additional weeks of water damage and missing work and losing this weekend and my father in law and my wife both being affected by this that a refund was a small ask. But if he was not going to be reasonable that I would share this story with BBB, Angies List, Facebook and anyone else in my family and community to be sure they don't have the same experience we did with DWC. Management is unresponsive. I have all the text messages saved if you need them.
Response from DWC Restoration Inc
"Thank you for your review. We apologize that you have had this experience. We spoke with the project manager assigned to this job and he has informed us that you opted to have him do a roof repair on the side to save money. While DWC has no contract nor liability for your repair, we would like to attempt to resolve this matter in the best way possible. The project manager discovered an area on your roof that needed a repair, he completed that repair. Later, water was coming into your home on a day that there was no rain. The project manager agreed to come back out to check out what you believed to be the problem area being, as stated per a text from you "a modest water pipe leak in your laundry room." While this has nothing to do with your roof, we know it can be frustrating to have a leak of any kind. The project Manager has reached out to you and offered to refund the $300 for the roof repair to hopefully gain some satisfaction in this matter. Please feel free to contact our office at 317-882-3500."
Robert B.
Nov 2018
Excellent service that was above and beyond our expectations. We would definitely return to DWC for future roofing solutions.
Lea W.
Nov 2018
DWC did two roofs for us. They did a great job, they worked well with the insurance company. They were professional,on time and fast. Very easy to work with, we highly recommend them. Lea Ann Williams
Carl R.
Oct 2018
Excellent. Randy the project manager was here with his crew when he said he'd be, he stayed to supervise, and he came back when the work was completed to be sure I was satisfied. The crew stayed with the job until it was finished. Their workmanship was very professional. They cleaned up the grounds well after they completed the job. I highly recommend them.
Gloria R.
Oct 2018
We had just had a new roof seven years ago by a different company. This was a totally different experience. Randy was prompt with the inspection and quote. His team was here on the arranged date. They came early, stayed late, and finished in a day and a half. They were careful of our landscaping when removing the old roof and meticulous about cleaning up when the job was finished. Their roofing work is very professional - attending to details we didn’t think of. We are very pleased with our new roof and gutters.
Connie L.
Oct 2018
Randy Wilson, the project manager, provided a clear quote and timeline for the completion of this work. The work was done professionally, on time and of high quality. I will use them again should I need this work in the future.
Cara I.
Jul 2018
Our house was in need of a much needed update. We called DWC Roofing and we were really impressed with Troy. We decided to get new siding and gutters. Troy was great to work with during the entire process. He came by every day to check on the job and returned our calls immediately if we had any questions. The guys working on our house did an excellent job and they left no mess! We are loving our "new" house. Thank you!
Response from DWC Restoration Inc
"Thank you for your review! We are always pleased to hear that you had a great experience! We hope to work for you again in the future!"
Kay
Jul 2018
It went smooth. Eric made sure everything was taken care of and all questions answered.
Response from DWC Restoration Inc
"Thank you for your review! We are always pleased to hear that you had a great experience! We hope to work for you again in the future!"
Jamie K.
Jul 2018
Excellent service! Very professional and punctual. Project manager, Randy was informative and provided great customer service. Superb company
Response from DWC Restoration Inc
"Thank you for your review! We are always pleased to hear that you had a great experience! We hope to work for you again in the future!"
Jerry L.
Jun 2018
Excellent. Good crew.
Response from DWC Restoration Inc
"Thank you for your review! We are always pleased to hear that you had a great experience! We hope to work for you again in the future!"
Sandy L.
Apr 2018
They did an excellent job. We were very pleased with the before details before jobs were done. They were very through. We also purchased the life time guarantee on roofing.
Response from DWC Restoration Inc
"Thank you for your review! We are always pleased to hear that you had a great experience! We hope to work for you again in the future!"
James S.
Apr 2018
The roof was replaced but windows were damaged and the roof continued to leak even when it was brought to the owners attention. The owner never returned calls and did not fix a leak that began after the roofing material was applied. The window was finally replaced after I refused to pay remaining amount until the repair was completed. DWC then tried to charge me legal fees for non payment. This company is not worthy of being listed on Angie’s list and I would never recommend them.
Response from DWC Restoration Inc
"DWC did contract with Mr. ******* in 2016 for work to be done on his property. Upon completion, Mr. ******* informed us that the installers had damaged 2 casement windows during the installation. We worked as quickly as we could to get these two windows replaced. Once we informed Mr. ******* that... the replacements were in, he then informed us of a third damaged window that was not previously mentioned. We ordered the third window and made numerous attempts to contact Mr. ******* to schedule installation. We never received a response from him until we sent him a letter requesting payment for work that was completed. At that point, Mr. ******* contacted us and scheduled the installation of the windows in December.Once the windows were complete, we were unable to reach Mr. ******* by phone. We left numerous messages and mailed 2 invoices for his balance due. Finally, in late January 2017, Mr. ******* responded with a letter stating there was a leak in the roof. The following day, we sent a technician to his home to inspect and repair the leak. Mr. ******* was not home, however his wife led the technician to the leak in question. The technician informed Mrs. ******* that the leak was from a plumbing pipe above the bathroom ceiling, however he repaired the leak anyway. Mrs. ******* was ecstatic and informed the technician that "the leak had been an ongoing problem since they moved into the house and couldn't wait until they moved out of it."We then tried to contact Mr. ******* again for payment on his final balance. No response. So we mailed another letter to him with the invoice. This time he wrote a letter back stating that the numbers on the invoice were incorrect. After not receiving another returned call to Mr. *******, we sent him another letter with copies of insurance scope, payments, and original contract stating that the amounts we sent him were correct. We also made numerous calls to his insurance company to try to figure out where the difference was. The insurance company would not return phone calls and the automated system was stating that all funds had been released to homeowner and the claim was closed. We were under the impression that the insurance company released all funds as stated on their automated system, and that Mr. ******* had the funding. After we made numerous attempts to contact him with no response, we involved our attorney, who sent Mr. ******* a letter requesting payment. Once Mr. ******* received the letter, he called us and was very irate. He informed us that collecting the money from the insurance company was our issue to deal with and he had already done his part. We tried to explain to Mr. *******, that being the contractor, there is only so much information we can get from the insurance company and that he would have to contact them.We tried once again to contact his insurance company, trying many different extensions, until we could finally get a live person who informed us that the claim was sitting inactive and the original adjuster handling the claim was no longer with them. They then requested an invoice to release final funds as they couldn't locate the one previously submitted.We submitted the requested invoice and reached out and apologized to Mr. ******* for all of the confusion that this process had turned into and we waived attorney fees."
David T.
Feb 2018
Troy Davenport did an excellent job working with the insurance company, as well as coordinating the subcontractors to get the damages repaired in a timely fashion. Thanks! Dave
Liz S.
Feb 2018
I got a Assessment of what needed to be done because of the damage to my roof it was covered by my insurance. They showed up on time and followed through with the project. I liked the fact that there was no leftover debris or nails in my yard from the roofing. I had a question later and they got back to me right away.
Response from DWC Restoration Inc
"Thank you for your review! We are always pleased to hear that you had a great experience! We hope to work for you again in the future!"
JOHN M.
Aug 2017
...
Response from DWC Restoration Inc
"Thank you for your review! We are always pleased to hear that you had a great experience! We hope to work for you again in the future!"
Roselle P.
Aug 2017
Started and done on time with quality outcome Very professional in communication and work. Helped get inspection done completely to retrieve insurance coverage. Would certainly recommend and use DWC again.
Response from DWC Restoration Inc
"Thank you for your review! We are always pleased to hear that you had a great experience! We hope to work for you again in the future!"
Ryan W.
Aug 2017
Nate was an excellent guide through the whole process. The work was done very well and I am very happy with the end product.
Response from DWC Restoration Inc
"Thank you for your review! We are always pleased to hear that you had a great experience! We hope to work for you again in the future!"
Colin S.
Aug 2017
Nate showed up immediately after I called with weather damage issues. He walked me through the options and was there to discuss issues when my insurance adjuster came out. He was amazing and professional. Couldn't ask for a better experience and highly recommend!
Response from DWC Restoration Inc
"Thank you for your review! We are always pleased to hear that you had a great experience! We hope to work for you again in the future!"
Keith W.
Jul 2017
I'm very pleased with the work and the communication from the program manager. the siding and roofing repairs were done in time for us to host guest for Memorial Day week-end.
Response from DWC Restoration Inc
"Thank you for your review! We are always pleased to hear that you had a great experience! We hope to work for you again in the future!"
Mike S.
Jun 2017
Company did a great job with tear off of old roof and installment of new roof. They clean up afterwards was great and they did a great job of protecting landscape and pool.
Response from DWC Restoration Inc
"Thank you for your review! We are always pleased to hear that you had a great experience! We hope to work for you again in the future!"
Sarah F.
May 2017
Huge thank you to Randy Wilson of DEC restoration. He returned my calls in the same day, had a quote for us within 24 hours, and a week later we have a new roof. Excellent customer service Mr Wilson. I would highly recommend him, and the company to everyone. We will be doing business with them in the future for new gutters and windows as well.
Response from DWC Restoration Inc
"Thank you for your review! We are always pleased to hear that you had a great experience! We hope to work for you again in the future!"
Katherine M.
May 2017
We called this company after losing some shingles. We had another company who only was interested in filing an insurance claim. Since this was a 20Year old roof and the second layer as well we wanted an honest evaluation. We felt that Mark gave us a good inspection and a detailed estimate. He went the extra mile to get us an additional sample that was in the catalog before we made a decision. He explained the process so we knew what to expect. In spite of the rain they came out within two weeks. The crew started at 7 and finished after 5. They cleaned up and everything looked great when they were done. We are very satisfied with the quality and look of the roof. There was a slight hiccup when the shingles were delivered and placed so they blocked the garage. A call to Mark got that corrected quickly so we could move a car if needed. Overall a good experience.
Response from DWC Restoration Inc
"Thank you for your review! We are always pleased to hear that you had a great experience! We hope to work for you again in the future!"
Licensing
State Contractor License Requirements
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FAQ
DWC Restoration Inc is currently rated 4.5 overall out of 5.
DWC Restoration Inc accepts the following forms of payment: CreditCard
Yes, DWC Restoration Inc offers free project estimates.
No, DWC Restoration Inc does not offer eco-friendly accreditations.
Yes, DWC Restoration Inc offers emergency services.
No, DWC Restoration Inc does not offer warranties.