EFD Plumbing & Drain Cleaning

The repair took two trips and cost quite a bit more than the $79 special but the work was done professionally and completely and the provider was very professional and courteous. <br />

They fixed everything we asked. It took longer than what we purchased so there was an extra hour of labor. Overall good experience. <br />

The service was pretty good. What I like about the was their professionalism. They came in and in 10 minutes in time everything was fixed.

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Great! <br />

<p>On Friday, Aug. 1st,I noticed that my garbage disposal was leaking when I turned the water on.  I called Ed and he said he was going on vacation and one of his associates would be able to get to me on Monday.  I was disappointed because I was having guests over on Sat. and it was going to be difficult to prepare things with a leaking sink.</p> <p><br /></p> <p>To my great surprise and relief, I rec'd a call from Ed Sat. morning asking me if I'd like him to come out and I, of course, said yes.  He was at my house 1/2 hour later and installed a garbage disposal that we purchased at Home Depot. The installation got a little more involved because the pipe was badly corroded and also needed to be replaced.</p> <p><br /></p> <p>I greatly appreciated the fact that he squeezed in my job before departing for his vacation.</p> <p><br /></p> <p>We've used him in the past for other jobs at our house and at my mother-in-law's house and I would highly recommend him.</p> <p><br /></p> <p><br /></p> <br />

I purchased the provider's Big Deal of $79 for $200 Worth of Plumbing <br /> Services. The big deal states that the deal can be used for installation of a kitchen sink OR can be applied to bigger jobs. I took this to mean that this sort of job fell into the price range of $200 worth of plumbing service. I spoke to Ed three separate times in early July to discuss the job and schedule the installation. In our first conversation, I asked if the kitchen faucet job was covered by the big deal. Ed said yes. He never indicated that the job itself cost more and that the $200 big deal could only be applied and I would be responsible for the balance. I left the conversation believing my interpretation of the big deal was accurate and the faucet installation costs $200. I scheduled the job with Ed. On 7/18/2014, I expected to meet Ed but instead he sent a subcontractor to install a <br /> new kitchen faucet. I had met this gentleman, Jeff, before as he is another Angie's list provider who had been to my house before to give me an estimate for a different job. I did not hire him. Before he got started, I told Jeff that one of the shut off valves beneath the sink would not shut off all the way so I wanted it replaced. Jeff said he would talk to Ed and give me an estimate. He then explained the job would cost me an additional $175. I asked why so much to replace the shut off valve, and he clarified that the valve would be replaced as part of the faucet install which costs $375. The big deal was being applied and so a balance of $175 was owed. I signed the estimate and told Jeff to install the faucet since it was Friday and I would have been without a kitchen sink for the entire weekend. I had no other options lined up and felt extremely pressured to get the job done. I called Ed immediately to discuss this. Ed was very condescending in his tone and claimed that I should have known the job would cost more and that I should have called him to discuss the job in February when I purchased the big deal. I was not sure what he meant by that and he did not elaborate on his meaning. I said that he was the professional and expert, therefore he should have taken the time to explain to me what the overall job would cost at a minimum so I was prepared or could make an informed choice about keeping the big deal. He insisted he could not give me a quote without seeing the job first. I said if he knew the job would cost more than $200, regardless of whether or not there were any other problems, he should have been upfront about that.  i told him I thought the deal was misleading and this would be part of my review. He said OK, and we ended the conversation. Before Jeff started the job, I told him that I had JUST had my cabinets refaced and that he was to be extremely careful to not damage anything. He indicated he understood. While Jeff was installing the faucet, I saw black marks around the base cabinets where he was working. I was feeling anxious and concerned about it but hoped it was all just grease and would be removed easily. During the job, I heard a blow torch being used, which I assumed was used to weld some joints. When he was done, I inspected the faucet and immediately saw the black marks all over my white laminate. I was shocked that he had me inspect the job with the cabinets still marked up so badly. I feared the marks could not be removed, otherwise he would have cleaned them off. The faucet and plumbing looked great so I focused on the marks. I started wiping them and most came off easily, though one took some scrubbing. Under this one stubborn black mark, I could see the white laminate was yellowed and indented, like a burn. I pointed it out and Jeff flatly denied doing it. He said it was a mark from when the cabinet installers had routered the edge. I explained that I had inspected the cabinets over and over ,from top to bottom, and that mark was not there before. As an aside, after I had the cabinets refaced originally (March 2014) I had Home Depot return and re-laminate certain areas that I was not pleased with, so I was sure what the laminate looked like before Jeff had started working under the sink. I said it looked like a burn and he said he did not use anything that would burn the cabinet. I pointed out that he had used a blow torch, and he seemed to acknowledge that but said little else to deny that fact. He left my house for about 5 minutes and when he came back, I said the spot looked like the laminate had been burned. He said OK, and that I needed to call Ed to have him take a look. He left with the estimate in hand and did not ask me to pay for the balance of the job. I immediately called Angies List to file a complaint and find out about the complaint resolution process. I was told by Chris that I did not need to call Ed and that Angies List would get in touch with him for me. Therefore, I did not talk to Ed about the damage specifically, and to date, he has not attempted to contact me.

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Provider was very professional.  Not only did he fix the leaks but repaired them in a manner to prevent future problems and made sure toilets were up to township code which they were not before his visit. <br />

On Friday, April 25th 2014 I was having a vinyl floor installed at my house in my kitchen.  I have a bi-level single family home so my kitchen is right above my family room.  The flooring installers, American Carpet South, were nailing down underlayment and put a nail through one of my water pipes.  I walked downstairs and heard dripping so I ran and shut off the water and the ceiling was soaking wet.  I immediately came to Angie's List to look for plumbers to call and saw the good reviews that EFD had so I called them and the owner, Ed, answered after a couple of rings, I frantically told him that I was looking for someone to come out that day and see what happened.  He said that he could be here within an hour or two and he held true to his word.  He came in, took a look at the ceiling and then started to remove small pieces until he could clearly see that a nail from the flooring installers went through the water pipe.  He waited at our house until his crew arrived and they fixed it within 20 minutes.  Everyone was very professional and the work was high quality.  I would certainly call them again the next time I have a plumbing issue and recommend them to anyone else. <br />

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<p>My experience with them went good.</p>

They were awesome.  On time, professional. Talked to me about the problem and solutions. Very reasonable. I have a new plumber. Thank you guys! <br />

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Ed arrived on time with his crew. They performed the work exactly as committed, tested in front of me and cleaned up neatly.

<p>Ed, the owner of the company, was the plumber who completed this work at my house.  He was professional, experienced, and very respectful of my home.  He completed all of the work I needed.  He knew exactly what the toilet leak problem was and he was able to get the part to repair it.  I purchased the kitchen faucet that I wanted installed, and he did this work well.  He was also able to tighten the toilet in my main bathroom and even caulked it along the floor to add stability.  My previous contractor forgot to do this!  I was very grateful for Ed's knowledge and expertise.  I have used other plumbers in the past, but now I feel like I have found the one I want to use all the time when I need plumbing work.  I highly recommend Ed's company (EFD Plumbing).  Service costs were reasonable and Ed was considerate of costs as we discussed pricing for all of the work. Everything about this experience with EFD Plumbing was excellent.  I will recommend this company to my friends and family!<br /> <br /></p> <br />

Very nice and professional.  He goes beyond the limit to save you money, I was very shocked.  Most honest contractor I have ever encountered.

Heard back very promptly, arrived on time, repaired issues as requested. Charming and friendly plumber, good work! <br />

It went very good and fast, after I called him to remind him of an appointment we had made.  I called after he was a 1/2 hour late and he said he forgot to turn the page on his appointment book.  (March 1) Once I reminded him of the appointment, he was there is 15 minutes. <br />

Eddie is a gem.  He and his helped did all the work in an organized fashion.  They took all the discarded material away with them and left the place very clean.  They were a pleasure to be around.  And  his price was very fair.  I will definitely ask him to do any further plumbing work necessary.   <br />

Great, they were there when they said and did a great job. <br />