El Cheapo Locksmith

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He was on time and did a good job, however, when it came time to pay, he advised that they did not accept credit or debit cards and he preferred cash.  Also he stated he did not give receipts, but instead would Email me, which I have yet to receive.  

<p>The Big Deal was to change out 5 locks for $89.  I have 3 doors leading from house to exterior with keyed locks on both sides (which means a key is needed to open the lock from the outside and same key is needed to unlock from inside the house), 1 door from house into garage (key needed only on garage side) and 1 door from garage to exterior (key needed only on exterior) - a total of 5 doors.  When I called Bob with El Cheapo Locksmith to schedule an appointment, I learned from him that each side needing a key counts as 1 lock, so instead of getting all 5 doors done for $89 which I had original thought, I had to pay an extra $20 per lock for 3 locks for a total of $60 extra!  The total for the entire job is $145 - a lot different from $89!  </p> <p>On the day of the appt, Bob was late and I didn't receive a call from him to tell me he would be late.  So I called him and said that we had talked the day before to schedule the appt and since he was driving, he asked for me to text him my address and the agreed upon date/time of appt (which I did immediately after we hung up).  He said he did not get the text and asked for me to resend, which I did.  He ended up coming to my house on the day of the appointment, but a few hours later than the original scheduled time.</p> <p>Although Bob did a good job in changing out the locks, the charges for extra locks should have been clearer in the description of The Big Deal.  Angie's List needs to work with the contractors in providing a more descriptive list of services to be covered in the deal.  Oftentimes, the description lacks clarity and really needs a more detailed list of inclusions & exclusions of the deal.  In this particular case, most of us who are not locksmiths will not know that a lock needing keys on each side is considered 2 separate locks (even though mine uses the same key)!</p> <p>Overall, the actual changing of the locks was executed well, but the clean up at the end could use improvement.  Bob did do some clean up, but there were still some grease smudges on door knobs or the door itself which I had to clean.  I also had to vacuum steel shavings off the floor & other areas (like our kitchen counters) when the locks were removed and needed a temp place to land.  When I tried out the new keys, grease would be all over my hands because of the greasing of the new locks.  Bob did tell me that he put a lot of grease into the new locks, but didn't know what that meant.  I later learned that meant "carry a wet wipe the first few times of locking/unlocking the doors so you can clean your hands".  Again, non-locksmith people will not know this automatically.  These may seem like minor details, but homeowners expect to be informed.  Unpleasant surprises become annoyances and that's what most customers will remember.</p> <p>Despite the above, I would probably use El Cheapo Locksmith again because Bob seems to be an honest, hard-working guy, that will use my feedback here to improve his business.</p> <br />

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All went well. Nice work. <br />

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Great service <br />

Prompt, detailed service. Robert was on time and performed the job of the old craftsman. Great quality lock smithing with old-fashioned service! <br />

He was prompt. On phone I said 3-4 locks, but in reality it turned out to be over 11 rekeys. Plus, the house was recent purchase and I didn't have all the keys. He did a good job and we really appreciated his effort. Some of the locks were very old and difficult (e.g., circa 1953). The cost was very reasonable for all the work we had done. One deadbolt fell apart after the rekey. I called and was told to text with my address, which I did and he'd follow-up. I also sent an e-mail requesting the deadbolt get fixed. There was no follow-up corrective action on the deadbolt. I took it to another locksmith and had it repaired. <br />

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He has a very good service. When couldn't come on time, he called right away. He was very fast.

The service went great. I found El Cheapo locksmith on Angie List. I called them up and 30 minutes later they were at the house. The job from start to finish took about 30 minutes. I was very pleased with the work completed. I would definitely use El Cheapo again. <br />

He came two days prior to the work and checked out the situation. He told me what it needed and arranged to come back at 7 am Thursday morning. He gave me an estimate of $250.00. I wasn't home for the whole job and he called me to let me know he managed to take care of some decorative work around the lock to my specifications. He did an excellent job.

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It went very well. <br /> Robert showed up when he said he would be there. He quickly re-keyed the locks and made sure they all worked. <br /> Couldn't ask for better service. <br /> I will call him again when the duplex needs to be re-keyed. <br />

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