Elegant Floors & More

We are repeat customers as the services from Elegant Flooring were outstanding once again...  <br /> We had a consultation with the owner who has always been warm, professional and understanding of our needs in all aspects of the work we were going to have done. We had a good choice with selections of wood flooring samples offered and our floor looks amazing. We scheduled a date for the materials to be delivered prior to the work date as the workers came on time. The workers came as scheduled to put in our new flooring. They cleaned up all excess materials and were very respectful. <br /> <br /> This is our 3rd job with Elegant Floors & More. Over 6 years ago we wanted to have the carpet within our family room replaced with wood flooring as well as have linoleum tiled flooring put down in our newly built sunroom. We received the same professional service 6 years ago which is why we did not hesitate in contacting Elegant Floors to help us with our need to have our floors replaced because we knew that the service and results would exceed our expectation. <br /> <br /> We will recommend EF&M to anyone who is seeking to have new or replaced flooring in their home(s) as the service is exceptional. <br /> <br /> Great job and many thanks to Elegant Floors & More!!! <br /> <br /> W & I. Sellers <br />

Two workers moved the furniture from both rooms. I had received instructions from the provided regarding the preparations I needed to make prior to the work being done.They arrived at the designated time that was expected and began work promptly. The work was done in a professional and expedient manner.They finished the work in (1) day, cleaned the area of any debris, allowed me to ask guestions and accepted payment, thanked me and left. <br />I can't express in words how pleased and thankful I am that I used" Elegant Floors And More"to do my floors. I saw this provider's work at a relative's home and was impressed!!! I am more than pleased with the work that she provided for my home. I will recommend Mrs. Beverly Boldlng's company to anyone!!! <br />

<p><br /></p> <p>The representative of EFM did an excellent job taking care of all the details (as listed above),  keeping us informed throughout the process, making suggestions concerning the materials, and answering our many questions about the installation.  As a result, we were ready when the installation team arrived.  </p> <p>The Crew Leader and his team were courteous, professional in manner and appearance, polite and very respectful of our home, its contents and the materials being installed.</p> <p>They included us in the project discussions throughout the day and answered our many questions about timeframes, materials, waste, etc.  This team was very organized, focused, hardworking, and obviously experienced in nailing underlayment and hardwood to manufacturer?s specs, etc.  In a day?s time the EF&M team removed the existing floor covering and installed new hardwood flooring in our living, dining, and family rooms and the hallway/foyer of our 30-year old home!  The team was very efficient in the entire preparation and clean-up process despite the fact that it rained throughout the day.</p> <p>Lastly, the representative of EF&M was on hand to give our project the final walk through and clearance.  Once the installation was completed, we were very satisfied with the team's outstanding workmanship.  We love our magnificiently beautiful hardwood floors!  </p> <p>We just wanted to share our exceptional experience in our first dealings with Elegant Floors and More and to thank the team for a job well done!</p> <br />

This was by far the worst service provider experience I have had with my two houses and two condominiums over the past 45 years. While the project manager was responsive, she had no control over the actual installers. They were late, once by six hours, and did not call when they were going to be late. They did not leave a clean job site, and I had to clean up after them each day. Instead of carrying garbage bags with them and ask me for bags on multiple occasions. They were very disrespectful of both my home and me. They chattered incessantly, and the lead installer's phone rang loud and continuously. <br /> They dragged what was to be a two-day project out over six days and then had to come back to fix all their mistakes: <br /> Thirty square feet of tile had to be removed and re-laid because it was not laid straight the first time. <br /> From the beginning of the project, they knew  that I was replacing my carpet, yet installed the wrong transition strips. This caused the carpet installers to have to leave without being able to put down my new carpet until the strips could be replaced. This threw my carpet installation a week behind. <br /> Needless to say, I will neither call upon this service provider again nor refer them to others. Let the buyer beware.

<p>First, Ms. Beverly came in and assessed our needs on a Saturday! That was accommodating because both my husband and I work.  We chose a very early morning appointment, and Ms. Beverly was there on time.  Because we have 4 English Mastiff dogs, we wanted ceramic tiles so that they would not scratch the new flooring, but we  initially also thought about vinyl flooring which would have been much cheaper.  Ms. Beverly took time out of her schedule and visited a doggy day care to see what type of floors they had, and to speak with the staff to find out their opinion about the vinyl flooring they had on their floors.  The vinyl flooring was recommended by the doggie day care staff and Ms. Beverly was happy to give us what we wanted.  In the end, my husband and I decided on having ceramic tiles installed. The work was scheduled around my husband's 2nd shift work schedule, and without any inconvenience to his schedule or mine, several layers of floor boards were laid, and the ceramic tiles that we chose were installed.  The floors are simply beautiful and changed the entire feel of my kitchen and laundry room. Ms. Beverly was always available, even stopping by to see how the contractors were doing.  My husband was very comfortable dealing with Ms. Beverly as well as the contractors and when I got home from work, the kitchen was transformed. I am so satisfied with the outcome of the work, but even more than that is my satisfaction with having such a pleasant experience from the moment Ms. Beverly stepped onto my property and began listening to what our needs were. It was professionalism from start to finish. I highly recommend this company for your flooring needs. The experience and outcome are A+++</p> <br />

<p>I contacted the  coordinator Beverly Bolding. We agreed upon a time to look at materials and design of the hard wood. I was so pleased because I did not even have to leave my home. The samples were brought to me. What a relief. Once my husband and I selected a flooring all we had to do was pay half of our installment. Next a date to install. my sales representative informed me that she would order the wood the same day pick up the following and install entirely the following day. This is too good to be true I said. The flow was exactly as planned.  I lived in a home with carpet , my grandson and I both had terrible allergies and every year I would get sick and have to be on medicine. I even had someone tell me that my home smelt like mold and mildew. That was quite embarrassing for me because I pride myself in having a nice home. So as you can see I was eager to get that hardwood flooring installed. I had even stopped liking my home because of that frayed and smelly carpet.  </p> <p>Two days, and at 8:00am a van pulled into my yard out 3 men ready to go to work. Behind them was the sales coordinator. What's she here for I said to myself I guess to get the other half of the money? The 4 of them went to work. There she was staining the mold and they were removing the old carpet, cleaning under the old carpet and installing new. Now its lunch time one of the workers ask about local restaurants. He goes and get lunch for all of them, they take about 30 minutes eat and get right back to work. What a team, they go right back to work. About 6:00pm the job is complete. WOW it looks like I have a new home. The coordinator and I do a walk thru. Is this my home, my husband informed me that I really had done a great job this time but it was not I. It was the professionalism, style and class of Elegant Floors and More. My grandson  and I breathe better with that old carpet out. I have also referred the company to others that have had their tile removed, granite counter tops and other work done and really are satisfied customers. Thanks Mrs. Bolding you were truly a blessing to us and your prices were well under the larger major companies.</p> <p>Your company brought our pride back and we are breathing much better. Yep, another satisfied customer. Cynthia Wright Conyers, Georgia<br /> <br /> <br /> <br /></p> <br />