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About us
Elena Cleaning Services can assist you with household cleaning.
Business highlights
11 years of experience
Services we offer
Residential & Commercial House Cleaning.
Amenities
Free Estimates
Yes
Reviews
4.421 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 14% |
Showing 1-21 of 21 reviews
Jack B.
Mar 2018
I had her services many times. She was never on time. Last time they were over an hr late. Elaina was not there but sent her helper and her 20 ur old son and another guy. I left while they cleaned. They were done within 2 hr at the most . They did a terrible job not even wiping off countertops in kitchen and other rooms along with many other things they did not clean. I tested Elaina said I was unhappy and would be finding another housekeeper.
Crystal S.
Jan 2018
The first deep clean she was supposed to show up on a tuesday at 8:30am. She did not show, and then after contacting her she showed up at 1:00pm. The first deep clean was fairly decent. However, the second time she was to come clean, she had to reschedule us, and then was 40 minutes late. The cleaning was terrible. She didn't move the shower caddy in the shower to clean, so there was still soap scum on the tile. She didn't dust half of the surfaces in the bathroom. She did not vacuum or mop the bathrooms or the rugs. She completely skipped over one entire bedroom. She didn't empty the trash can in another bedroom. She used my vacuum. They did not clean the counters in the kitchen or tidy anything up. They skipped the entire fireplace mantle and bookshelves. Her and her other employee showed up at 8:40 and were gone by 10:20. Our house is over 2,000 square feet. After they were finished, she took her supplies back to her car and then proceeded to track mud all over my dining room rug, to schedule my next cleaning. I paid her what was originally discussed and then told her I would be discontinuing her services. I will not hire her and her team ever again. Save your money.
Victoria C.
Sep 2017
Reasonably well
Deena G.
Sep 2017
I had to find her phone number which is not listed online, in the phone book or on angies list. She was an hour late as per her text to me. She used my rags which were all over my house and I had to do laundry. She used my cleaning items then didn't put them back. She did most of the dishes but I had a dishwasher. She did good on the microwave. She left bags of trash in the kitchen even though the lg trash bin was a few feet away in the garage. She did not make the 1 bed, nor vacuum the 1 room with carpet. She didnt dust nor dump the ashtrays and Her "team" appeared to be her children.
Gilbert S.
Aug 2017
Very good job! Will use again
Response from Elena Cleaning Services
"Hello [Member Name Removed] I would just like to comment on your review thank you so much it was a pleasure working for you and I look forward to working for you in the future."
Jeanette B.
Aug 2017
Excellent, very detailed.
Response from Elena Cleaning Services
"Hi [Member Name Removed]I would just like to common on your review thank you so much for your business and your great review I look forward in the future to Maybe possibly working with you again ."
Charleta H.
Aug 2017
I provided Elena the security credentials to access my property and she & her team arrived promptly on the day of service. The cleaning team took their time and really did a fantastic job, especially given the short notice they received. I would definitely use the Elena Cleaning team again! It was great service & value for the price quoted.
Response from Elena Cleaning Services
"Hi sorry to this is the Lena I just wanna say thank you for your great review it was a pleasure working for you ."
Anna E.
Jun 2017
Great work. The second time I asked for more specific work and she was happy to accommodate
Response from Elena Cleaning Services
"Iwould like to thank you for your review and your business it's greatly appreciated"
Tim P.
Mar 2017
Did a great job !!!
Response from Elena Cleaning Services
"I'd would like to thank you for your great review it is greatly appreciated thank you"
Karen E.
Jan 2017
Great! They responded promptly and did a great job. Will have them come again.
Jack B.
Jan 2017
Very well. She was flexible with dates and time meeting my available time. She was very pleasant, on time , and professional. She brought all her own equip. and supplies.
Response from Elena Cleaning Services
"I would like to thank you for your great review thank you for your business"
Tammy T.
Nov 2016
Excellent. Elena and her staff showed up on time. We went over the house and what items I thought were the worst. I have been Injured for over a year now I have had 4 surgeries on my hands and elbows so the house really needed some TLC. It wasn't dirty dirty but it sure was dusty and needed some sprucing up. A staff of 3 went to work on my house they cleaned the oven and it looks like new. The fridge was cleaned. Everything was gleeming when I came back. It did not take them very long at all to do the things I haven't been able to do for 15 months now. I was extremely happy. I just walk around and look at the shiny clean house. I have hired Elena and her team to cone every 2 weeks now I was so satisfied with their work.
Anna E.
Nov 2016
Very good.
Response from Elena Cleaning Services
"I would like to thank you for your great review thank you for your business"
CT E.
Sep 2016
.
CT E.
Aug 2016
unknown
Wayne G.
Jul 2016
Elena was prompt professional and very thorough in her cleaning. The work was done perfectly and I will continue to use her services
Response from Elena Cleaning Services
"Thank you for your great review and your business"
Marian M.
Mar 2016
unknown
Tim P.
Feb 2016
I live approx. 250 miles from my father and I wanted to find someone that would go in and perform a deep cleaning of his house as it had not been done in quite some time. Elena did an excellent job cleaning my father's house that had not had much in the way of house cleaning done in a couple of years. She did an excellent job and I will be using her services again to clean my father's house periodically .... <br />
ANANT P.
Nov 2015
<strong>Did great job and will use again</strong> <br />
Response from Elena Cleaning Services
"I would like to thank you for your great review and your business"
Lorin C.
Nov 2015
unknown
Response from Elena Cleaning Services
"Hi [Member Name Removed] and [Member Name Removed] I would like to thank you for your business-and your great review I hope everything is well with you guys if you ever need me to clean for you again just give me a call God-bless you guys"
Kathi H.
Aug 2015
Very well. Elena is very professional, very confident in her abilities to understand my needs and expectations when she cleans our home. She is punctual and polite. <br />
Response from Elena Cleaning Services
"Are would like to thank you for your business-and your great review"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Elena Cleaning Services is currently rated 4.4 overall out of 5.
Yes, Elena Cleaning Services offers free project estimates.
No, Elena Cleaning Services does not offer eco-friendly accreditations.
No, Elena Cleaning Services does not offer emergency services.
No, Elena Cleaning Services does not offer warranties.