Elite Electric, Plumbing & Air

Elite Electric Plumbing and Air installed a new AC system that included a line set that came into attic through the eve from outside house. The line set was installed incorrectly with the line set up against the underside of the roof decking in the attic WITHOUT PROTECTION. Florida Residential Building Code Section M1411.7 Location and Protection of Refrigerant Piping states "Refrigerant Piping installed within 1-1/2 inches of the underside of roof decking SHALL be protected from damage caused by nails and other fasteners. Customer is 87 years old and low income. A roof was being installed under a low income grant through My Safe Florida Home. The AC stopped cooling and customer called Elite Electric Plumbing and Air because customer paid an extra $595 (just under $10,000 install) for a 10 year extended parts and labor warranty. Elite Electric Plumbing and Air sent a technician out and a leak was found in attic where line had been improperly installed against the underside of the roof decking WITHOUT THE REQUIRED PROTECTION. Not only did the technician not fix the leak and replace the leaked freon, the technician tried to get 87 year old customer to sign a waiver and tried to get customer to agree to adding freon into the system without repairing the line for $895 and said would return in 10 days to do a repair. Customer refused knowing freon would leak out again. Then technician charged the low income senior $119 for the "service call". Customer requested a manager call (this was Friday) and manager did not call and 87 year old senior with a respiratory infection spent entire weekend in an 85 degree house. Elite Electric Plumbing and Air was called on weekend and given number to call on Monday morning. Monday morning still no call from the manager, so call was made to Andrew "manager" and he said that the repair would be $2175 plus freon. He denied that the code required any spacing and denied that the incorrect installation caused the needed repair. Would not do business with this slimy company EVER again and will tell everyone I know how this company tried to take advantage of this low income senior.

Dishonest! They talked me into a service agreement for my AC unit. Living in Florida, AC is essential. They said they guaranteed same day service if I have an agreement. Every time I my AC breaks down, I call and they can't come out for 1-2 days. I tell them about my agreement, it doesn't matter. Too bad! Terrible company! do not trust them!

Worker told me the cost of 9.50 instead he charged me $950.00. I thought that was to much so I cancelled his return visit. Been waiting for a refund. Was told Elite would refund me $550.00. So for 20 mins of work to cap drain under sink Elite charged me $400.00

Electrician John did a great job. Replaced with a quality gfci and tested it. No problems. Only problem was that hefty price also included a service charge. I feel I should not have been charged a service charge too. Very annoyed by this. However, would use them again since the electricians are very competent. Have used them before and everything was done right. Good company but pricey.

Technician arrived promptly. Clean and courteous. Presented estimate for work which, if wife wasn't home, would have refused and sent him on his way. Absolutely ridiculous cost to install fan switches (which I provided) into existing switch boxes, about $185.00 EACH. Lesson learned. Will look around further in the future if any other work is ever needed. Never paid even close to this amount anywhere else I've lived. Last place, 2 counties away only charged $10.00 each switch when I had the same work done. Also only paid $60.00 per fan to be hung. That came to $360.00 plus $60.00 for a $420.00 total. Paid $2461.74 this time. Only 2 years between these jobs, so I don't think the cost of living has gone up so drastically in this time frame. Satisfied with job but not with price. Never again!

Went well. However, one outside GFI was not working due to infestation of fire ants and was not checked or detected by service representative. Heat strip/air handler breaker trips when heat is turned on.

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Excellent workmanship and cleanliness. Very pricey however, especially the price of installing fan switches. I supplied the fan switches and there were existing rocker switches already in place but EACH wall switch replacement cost me $175.00 for only about 5 minutes each - a ridiculous amount of money but I just didn't want to screw up the job so I paid. Yes I was told by the installer ahead of doing the work but I felt that he was there and I wanted the entire job done so I went ahead with it but I do feel the price to do that portion of the job was totally out of line with what the actual work entailed. Existing fan outlets were also already in the ceiling so no running of wires was involved in any part of this job. The last time I had fans and switches installed with the same amount of work, I paid less than $600.00 also done by a licensed electrician only 2 counties north of here.

Very smoothly. Yardiel was professional, courteous and knew what he was doing and could explain it in terms I understood.

GREAT. NO COMPLAINTS

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It went great! Paul Jamboree was my service electrician and he is great. He has the patience of a saint. He is personable and smart. He really knows what to do. I hope Elite knows what a great person and employee they have in Paul. Thank you Madeline PS I have an appointment for Wednesday for my A/C

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It went very well. Paul showed up promptly and gave me a few options regarding the chandelier.. I chose one and he moved forward. He answered all my questions and did an excellent job. The company sent me a confirmation of the appointment time as well as a name and picture of the technician. The technician, Paul, had excellent customer service skills and I felt as though I was dealing with a professional and caring organization (which is rare these days). I know I can trust them and will use them again.

It went real well since the technician was very knowledgeable and efficient. The work included having to go through the attic, and he had it all done in 2 1/2 hours.

Sadly, this review follow a positive review of this company. When it came down to actually using them, they are terrible. Very simple request to have the work I requested completed as a priority service member, received a quote for the work assuming it included all the work we went over 2 minutes prior, guys left and told me all was complete. Come to find out, it was not. They were gone, and when I called he told me he didn't do it because he needed more information to get the job done and wasn't sure I wanted it. He told me he could come back another time and and would waive the service fee and would only charge me for the work. Yes, you read that right. He thought it was a favor to waive the standard call fee and only charge me for the work he would do. For the record it was a simple dimmer switch which I did myself. Run from Elite as fast as you can. All about the upsell, "priority" service contract, and unnecessary work to make a few more bucks. Wasted my money and am completely disappointed. If Eddie Stone shows up, cancel your appointment. Their pricing is higher than most even with the Priority service contract.

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Ronnie, the electrician, troubleshot my issue, told me what it would cost to repair. I had the choice of accepting or rejecting the price. I accepted. He performed the work, explaining everything he was doing. Very professional and knowledgeable. <br />

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When I called their office they would not quote me a price for the work. The electrician was in my home for maybe 30 minutes and it was a standard breaker replacement. To charge me $450 for the work I felt was extremely high and I would not work with them again.

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I called the customer service number provided on this site and spoke to Rosie. I explained my situation and she immediately scheduled a service call for Monday between 9AM and 12PM.  Mark arrived at 9:30 AM and I explained my problem. He immediately went to my panel and discovered the double-tap. Mark was very professional and explained in detail why the double-tap existed and what could be done to correct it and how much it would cost to do the work. <br /> As for my breaker for the well pump tripping, Mark troubleshooted and discovered a problem with the well pump electrical feed panel. It had been wired incorrectly and was old and brittle, literraly breaking into small pieces while he was troubleshooting it! Again, he explained everything he would need to do to replace and re-wire the box and gave me a fair price.  <br /> Needless to say I authorized both repairs and once Mark finished the job about 2 1/2 hours later, everything was working perfectly, but best of all, Elite Electric saved me from having my insurance cancelled!!  Thanks Mark for a job well done, and kudos to Elite for the great service that was provided! <br /> HAPPY HOLIDAYS TO THE ENTIRE STAFF AT ELITE! <br /> Al Martinez <br />