ELITE REMODELING

10/10! We went with elite remodeling to install our walk in shower. The crew showed up on time and walked us through step by step as to what they would be doing. I was amazed that it only took 1 day! From start to finish they made sure to keep the area immaculate. They left the bathroom as clean as before they arrived. Would recommend to anyone wanting a walk in shower

After signing a contract for windows and submitting my deposit, I did not receive the windows. I contacted the office located at 10866 York Rd, Cockeysville, MD 21030 many times. I was told that windows were in the warehouse and someone would call me to set up a date for installation. I never got a call. I called back multiple times and was given the same line. I asked for a refund as it is now a new year. I was told by someone named "Will" that I was not getting a refund because the company was going to do the job. When I asked when this was going to take place, he stated, " the windows have not yet been delivered and I can't tell you when the job can be completed." I then I call back again to speak with owner. I was put through to someone named " Bob" and I got the answering service. I left a message but I have not received a return call as of yet.

It’s been about 4 months and we are still waiting for our siding to be fixed. Numerous phone calls and emails do not get returned. This was already paid for and we are not happy.

Too long didn’t read version at the bottom of this review. Let me start by saying how horrible of an experience this was. We sat down with a salesman on April 30th after Mike crossed in to borderline harassment with how much he would call to get us an appointment. When we sat down with the salesman, he was kind and helpful. He really sold us on the products. We originally called them out to do gutters but were sold on a specialty siding to replace our shake siding that was trimmed around the house, and one side of dilapidated siding completely. After the sales person left we didn’t hear from anyone, even after calling in several times after 6 weeks. We were originally told 3 weeks for gutters and 8 for siding. We were not told about any shortages in supply chains that would prolong this wait at the time, despite a later conversation with one of the owners. I finally got a hold of Will who could not solidify an install date and finally after almost three months we set an install date. The week of and no one shows up, I called in Tuesday and found out their truck broke down. This is understandable but still follows the trend of no communication. The crew was scheduled to start Friday. They showed up Friday morning, walked around the house once (I have security cameras around the house) and then left after about 10-15 minutes. I had called Will and he said he’d get back to me. Later on he informed me they were missing the house wrap, which is readily available at Home Depot 3 miles away. They get started Monday instead and at first I was okay. They seemed to work fast but they were extremely messy. They left the old wooden siding ridden with nails and trash in my front yard for 2 weeks even though I’d ask for it to be removed as it’s a danger to my kids and the kids in the neighborhood. They worked for a couple days and then showed up one day for an hour and didn’t come back for over a week. At first I thought because of the heat but then 3 work days in a row it was great weather. Still no communication. Finally as they were wrapping up I had called Will and asked if we are doing a final walk around to which he assured me they will call me the following day with an hour notice to come do the walk around with them. Again, no call no show. I have not heard from anyone since, and the sloppy workmanship and missing trim along the areas they’ve replaced siding on has never been addressed. I had spoken with the owner once prior to install and he made many excuses, talked over me, and cut me off during conversation. Reasoning with them is just not realistic it would seem. For the Too Long Didn’t read crowd: This company was a nightmare to deal with. The workmanship was sloppy, and the owner was more rude than any employees I had dealt with. If I could rate them 0 stars I would. The only good part of this experience is the product itself which they do not make.

Don't do it. We started our purchase with Elite in Aug 2021. Purchased a specific window and door for $10200.00. Door installed two days before Thanksgiving and the wrong window installed the week of Christmas. To this day, the window and door have not been fixed. The window arm has been broken and the door looks horrible. The job is not completed. They do not honor their warranties, and do not return phone calls. Please check out BBB complaint before you waste your time and money like we did. They didn't even work with BBB to solve this complaint.

Quoted a date for completion. 3 months past that date - no work has yet to be done. I’ve called several times requesting a refund for my deposit and I’ve gotten the run around. Not sure if this is a family own business but the customer service aspect of friendliness is not there. Next step, I’m calling Wells Fargo and seeing what they can assist with being they are financing the job. BBB and Secretary of State.. someone has to assist with my little refund. I rather buy some stock! I rather preform the installation myself!

Had 6 windows replaced. Jason the installer did great work. My husband who worked in construction was impressed with the standard of his work. The only issue we had was the communication! We ordered the windows early November 2021 and the installation was done early April. We were told by the salesman the date he gave was only an estimate but a call at least once a month to update would have been nice. Other than that are extremely pleased with the quality of both the windows and the installation. Would recommend this company

We used Elite Remodeling for our roof and gutters , they were fast and efficient . Our new roof was done in one day and the new gutters were done the following day . The warranty and price was very good and a lot better than the other companies we met with . With Elite we got the quality of a large company and the price of a small company , they even called the day after each install was done to make sure we were happy and satisfied . 5 star service in my book , keep it up Elite

Terrible, took 10 months to complete job. Had to call them many times to get them to finish job. Do not hire them.

We had our front entry door and 6ft sliding glass door replaced today by Elite Remodeling and I couldn't be happier. Our old sliding glass door was original from 1980 and had never been replaced. Jason showed up on time worked quickly and effectively. He was very friendly and cleaned up any mess that was made. The price was great compared to other estimates we received and the quality of product far better. I will for sure be a repeat customer

Excellent service , would highly recommend and use them again !!!

Very well, the installer was very professional and did great work in a timely manner.

Phenomenal! They were professional, friendly, communication was great, price was competitive, it was timely, the owner himself kept in contact with us to make sure the job was done to our liking and followed up to us as well.

I want to start off this letter by stating that I am extremely unsatisfied with the level of service, and quality that your company has provided us. We met with Jake initially for our sales demonstration. Jake was pretty good, went through attic said we would need to replace roughly 6 sheets of plywood for the roof. He assured us that the crew that was going to be doing the roof would inspect all of the wood and replace anything that was bad. We then told Jake that we just want the job done right, we didn’t care if all plywood needed to be replaced, we would pay for any additional fees related to that. He then again assured us that Elite was not just a fly by night roofing company, but rather a full service company which would handle all aspects of job and that if there was anything wrong with the roof that they would fix it at the time of installing the new roof. He then went into putting down 6 sheets of plywood into the contract and stated that if there was more that was needed that the job foreman would call and let me know. Jake then went into detail about how the owner of the company, Eric, was such a stickler for a clean job site, that all crews have a dedicated person for picking up nails. They have a magnetic roller that they are constantly using to make sure there is little to no nails left when they were done. He explained that they have two crews, one for roofing and one for gutters/trim/soffit. Both jobs would be done one after another over two days. All of this sounded great and we were feeling great about our $13,000 investment with Elite. We paid our deposit and waited for our install timeframe. I received a phone call in the evening from Will who said they just had an opening with their roofing crew for tomorrow morning, and asked if that would work for us. We were excited to get into the schedule so quickly so we agreed. Will said that we did not need to be there during the process and that the foreman would walk us through everything after they wrapped up for the day. Later that day, we got home, the roof had been replaced, but the whole crew was gone. We didn’t get any follow up phone calls stating the roof was done, or when the next crew was going to be there, how the job went, etc. Naturally we started inspecting the roof. We noticed several things immediately: The entire roof looked like it was sagging in several spots The ridge vent went all the way to the edge on one side, but then stopped about 6” away on the other side. There were handfuls of nails all over the driveway and the grass We waited for someone to call us about the job being completed, but that never happened. The next call I received was from someone else on your team saying that the gutters, soffit and trim would be installed on Tuesday the 17th of September. I asked if I needed to be home for them to do the job and they said only for the end portion. The gutter crew completed the job and during their “clean up” knocked on the door to see if they could have any trash bags to clean up. We gave them a whole roll of trash bags. The man in charge knocked on the door and said they were done. I said the soffit vent still needed to be replaced with a new white one. He said, no it wasn’t in his work order and if I wanted him to he could spray paint the old one white for me. They then left. After they left we inspected the work, the trim looked like it was put up by a 5 year old, and has hammer marks all over the aluminum. The corners were not even bended fully into a right angle they were just rounded and crimped. The trim was pieced together and really noticeable in several places. I then found a large pile of screws in the driveway and another large pile of screws in the grass. Along with the screws I also found a DEWALT hack saw. So all in all I would say between the screws and the nails from previous job, we had approximately 50 nails/screws left in the driveway and grass. These all are not the end of the world, but for $13,000 it is not what we were expecting. We then waited as we knew that someone was going to review our whole project, and as Jake said initially, we do not pay the final payment until we are fully satisfied with the completed job. During this waiting period we had other folks look at our roof project and they agreed that not only did the roof noticeably sag in areas but the workmanship of the project was really shoddy. The installers didn’t remove the old drip edge, but instead installed the new drip edge over top of the old. Thus causing shingles to bump up at the ends of the roof. We looked in the attic and only 2 pieces of plywood were replaced. During investigation in the attic we then noticed that the plywood was not even touching the rafters in a couple of places which if someone walked on the corner of that sheet, they could fall through the roof. So at this point we have: The entire roof looked like it was sagging in several spots The ridge vent went all the way to the edge on one side, but then stopped about 6” away on the other side. There were handfuls of nails all over the driveway and the grass Soffit vent wasn’t replaced More nails found in driveway Only 2 sheets of plywood were replaced No actual inspection was done of the roof before putting new roof on, as plywood was not touching rafters. New Drip edge was install directly overtop of old drip edge No job foreman has been in touch. Finally after two weeks, fourteen days, I finally called the Elite office to see if anyone was going to contact us about our job. No one in the office knew of our project and they promised to call me back after 2pm with more answers. 2pm came and went with no call. I then waiting another full day and finally called back again. This time someone said yes, the foreman of the job will be out to go over all of your problems and review your job. They scheduled the foreman to come out on Saturday October 5th at 8:30am. Great, we were finally going to be able to talk with the foreman of the job to go over all of our issues. Saturday 8:30am comes and who shows up, Jake the Salesman, NOT the job foreman. What is the point of sending Jake who wasn’t the one that actually did the work, or actually can inspect the job done. Jake says he has 25+ years experience, but that is as a SALESMAN not a job Forman. Jake then goes through some double speak about the sagging roof and says they only check to make sure that the wood will hold nails and that is it. This is the complete OPPOSITE of what we heard previously about hiring a company that would handle all roofing needs to make sure we had the best roofing project done. Jake then goes to say that he himself isn’t happy with the way the trim looks and would talk with someone about that. Jake then says that “it doesn’t hurt anything” when drip edge is installed overtop of old drip edge, but he would talk to someone about that as well. We then asked Jake why it took over two weeks and me calling to get someone out here, he dismissed the question and said, “Well I am here now, so lets focus on that”. So Jake then proceeds to write up a list of items that he says were our complaints and that he would put in a service request for them. After he made the list, he then asks for the final payment for the roof. We stated that we would supply $4,200 of the final payment, to which he said…. You need to pay more than that, these items you listed are just service related items not related to the job itself… !! We finally settled on paying $6,500 of the total $8500 remaining. Jake left with his words being, I promise I will call you Monday and we will have all of these items taken care of asap for you. Monday came and went with no call, no email, no communication what so ever from Jake. On Tuesday I then texted Jake saying this lack of communication was unacceptable. Hours later on Tuesday I then got a voicemail from Jake saying he had already put in the service orders and someone would be calling to schedule and he would be out for Jewish holiday… We finally got a call Friday October 11th stating that the gutter crew would be out on Monday to address issues with “Porkchops”. I a

Excellent staff and crew . Workmanship exceeded our expectations ! Highly recommend

Elite Remodeling recently installed a new roof on my house. The installers were great! The job was completed in one day. Very satisfied. A++

Sonny from Elite remodeling came out and gave us a quote. He was friendly and promised a fantastic job well done. He detailed a number of items that his company. He also offered to have the wood dropped off early so I could prime and paint it. Two weeks later, a kid drops of the stuff late on a Sunday afternoon. He brought the wrong trim and left the wood outside. One sheet of plywood was destroyed by rain. He was supposed to show up the next day but didn’t. He showed up Tuesday but didn’t actually do any work. Weeks go by and my husband calls. They leave him on hold for a long time, then give him the runaround. Eventually, Sonny calls back and promises to replace the plywood and get the trim. Which does happen. Eventually, a group of men, who didn’t have any identifiers that they were with Elite. Their trailer actually said Roberto roofer on the side in spray paint. They ripped down the rotten wood and metal fasciae. They slapped the new wood in place even though it was way thinner than the other existing wood. Put the trim on crookedly. Put the metal put the metal on sloppily. I don’t think they addressed any of my roof concerns, which is essentially why I hired them in first place. We called several times to say we weren’t happy with the work. Sonny came out once presumably because he left his card. So in short, do not hire these guys. They do not do what they say they are going to do nor are they very responsive. Customer service is very lacking.

I chose Elite Remodeling to install new windows and doors in my home. I am very pleased with the finished product. Everything was handled professionally from start to finish. Thank you for job that was well done!!