Emmons Plumbing and Home Improvement

We were terribly disappointed in this contractor and we would not recommend him to anyone. Starting on Monday of the week that he was working we stayed in a hotel and put our dog in the kennel, and gave him a key to get in the house any time he wanted. He assured me that he would work long days and have the work done by Friday. From the beginning he was barely at our house, other than one long day. He came and went and didn't get a whole lot done during the week. His brother came with him sometimes, or came by himself sometimes, and his brother admitted that he was actually busy with a bigger job than ours. By Friday the job wasn't finished so we stayed one more night at the hotel. On Saturday he showed up with his girlfriend to finish the grout in a hurry. That Sunday there was snow in the forecast and I spoke with him about getting to our house early in the morning to finish the sealing. He didn't show up, and then texted me a picture of his 4x4 truck with 2 inches of snow on it to explain why he wasn't there. At that point we told him not to come back and asked to renegotiate the price we agreed on, since he wasn't doing the sealing or installing the door. He then LIED to us that the door was special order and he couldn't get his money back for it. We asked for the invoice and it turned out to be a door that Home Depot keeps in stock and could be returned. The tile work itself wasn't up to our standards, because the grout lines on one wall don't match the wall it meets. We asked him to mitigate some of the mold that we knew was under there, and he said he would but he didn't (according to his brother). In the 3 months since this job was done the grout in the floor is cracking and the floor of the shower is sagging when we stand on it because he didn't shore up the floor like he should have. He also left a mess in our front yard with pieces of cut tile and cigarette butts.

They are very Prompt, reasonably priced, and they are very quick and efficient. I will hire them again, and highly recommend them to others

They worked around my schedule and that was important to me. They communicate well and are willing to stay late to finish the job. They are always clean and wear booties to keep floors protected. No smoking in or around the home, plus they are always very courteous and professional. I felt very safe and comfortable with them in my home and around my children, they are very honest and trustworthy.

Service was excellent