Empire Today

When Empire’s installers came to put in our new carpet, they moved all the furniture out of the rooms (as agreed upon). However, my hallway has hardwood flooring. They left large gauges in my hallway hardwood from moving furniture. First, Empire agreed to have their installer come out and fix it or said I could obtain two quotes from licensed professionals to have the gauges in the hardwood fixed. I thought it would be easier to have the installer come and fix it. The installer came, but refused to fix it saying he did not cause the damage. Since the installer did not fix it, when I spoke to Empire, I said I wanted obtain the two quotes and we could go from there. Instead, Empire refused, claimed they had no knowledge about telling me I could obtain outside quotes, nor would they send a different installer who could fix it hardwood flooring. In short, they caused damages and refused to pay for it to be fixed. I would not recommend this company at all.

Our first use of Empire was nice. They were timely, clean, and did a very nice job with our master bedroom, hall and office conversion from wall-to-wall to hard wood. Two years later we opted to use them again to remove the carpet from the remaining bedrooms from carpet to hardwood. The installers were great BUT the sales guy needs to retire. He stated that 4 bedrooms could be done in a day. With an ample size crew - ok. BUT 3 guys showed up and one left after getting the first two settled. Then later the another left leaving one guy. We were dumbfounded. They arrived at 9 a.m. and left at 11:35 p.m. We fed them lunch, we fed them rib eyes steaks for dinner. They plowed through. The sales guy called asking how it was going around 4 p.m. and I wanted to strangle him. NEVER AGAIN. Empire called to followup and when I tried to call back I got nothing so in essence they got paid and they don't care. Lesson learned - old sales guy lie.

Everything as described. Very professional, prompt. No issues. Very happy with service and quality of carpet installed.

The carpet looks great...the price seems high to me.

Excellent. Price, service, and quality all great. Met all expectations.

I will update when the installation actually happens, if it does. Today is Sunday, my flooring was suppose to be installed yesterday, so my wife, a friend, and I emptied and cleaned three bedrooms and the downstairs area to prep for the installation. I received a phone call at about 8:20 am the day of the installation saying the warehouse did not send my carpet, the GM taking full blame. I work in a place you need to order product for customers, so I understand this happens so I was not too upset. He offered a discount (that I had to request) of less than 10 percent of my three thousand dollar bill. i took it with the promise of having installers at my house the next day (today, Sunday) by 9 am. It is now 10:30 and I had to make a phone call that went no where, being told I may be able to get another discount but it will take 3-5 business days to find out. This is ridiculous. If there was a local company that installed same day and was open on a Sunday, that company would be at my house instead. i went with a big company who specializes in carpeting to avoid this. I should have went to Home Depot instead.

Originally everything was great, but about two years later the carpet started buckling throughout the house. I have contacted them multiple times but they do not want to honor the warranty. Several of the people I spoke with were downright rude, and the one helpful person has not followed through with anything. Stay away from this company.

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The salesman lied to me the installation team didnt come with all the material and said we can7t do it because the Sub floor had to get done wen that was included in price and the salesman was almost 80 he lost info apparently doesn't know what materials he sells (kind of plywood) worst nightmare ever and ever and there customer service sucks wen I had to clear out my entire apartment so nothing can get done when I have a one-year-old son they straight f***** me <br />

I was very pleased with the work. I will recommend them to friend and family members. I will use them again.

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I made the appointment online via Empire's website and was able to schedule an appointment for a few evenings later. The salesman, Bob, was prompt and professional. He brought a small sample of the "most popular" carpets in with him, but stated he had more options in the car should we want additional options. He measured all of the rooms quickly and then took the time to discuss all of the pros and cons of each grade of carpet with us. After a conversation on budget, quality, and lifestyle he helped us pick out a carpet that would meet our needs. I noticed in a previous review that someone mentioned feeling like they were being "down sold" to a lower grade of carpet. I can understand how one might get that impression - there did seem to be a bit of "steering" toward the lower grade carpet. For example, we selected a carpet and colors we loved to be given a quote that was significantly higher than anticipated. Then we were provided a quote for a lower grade of carpet that was still high, but not nearly as high. When we said we weren't interested in spending that much at the moment he worked with us to find a price range that would work for us. That was appreciated, but it did feel like far bigger discounts were suddenly provided on the lower grade carpet than on the carpet we initially selected. That being said, the quality and color we ended up with are probably their most popular and there is likely a very high inventory thus allowing for a significantly lower selling price while still making a profit. We wrapped up the appointment at around 7:30 pm.  <br /> The next morning at 7:45 am we received a phone call saying installers would be at our house between 1 and 3 pm to install our new carpet. We were a bit surprised as we were told it would likely be an all day installation, but figured they knew what they were doing. We had some errands to run and were out when we received a call at 12:15 pm saying the installers were at our house waiting for us. We ran home and let them in. The installers were nice and seemed to know what they were doing though were clearly contractors. One of the young men didn't speak any English at all so anytime we spoke to him he called the other installer over to address us. This wasn't an issue in general, but did create a bit of an issue later when we requested the larger carpet scraps be left with us and he ended up taking most of them before we could catch him. Both men were very polite and did a great job. They installed 3 rooms and the stairs/foyer area in about three hours. They cleaned everything up after and put all of the furniture back where it belonged. <br /> Overall we are happy with the experience. The carpet looks great and fits our needs and budget right now. I would recommend Empire for those on a budget looking for flooring, anyone who needs work done quickly, or those who want the ease of samples being brought to their home. If you have a larger budget and greater flexibility in terms of timing it would likely be worthwhile to shop around a bit. <br />

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DO NOT USE EMPIRE CARPET! Please read this all the way to <br /> the end, it's too unbelievable to not read this. First of all, my first <br /> mistake with Empire Carpet was to pay for the installation before any work was <br /> performed. Once the installers came to my house to install the carpet <br /> they insisted I pay for it before ANY work could begin. I <br /> hired Empire carpet to install a faux would floor that was made out of vinyl <br /> (linoleum) and install carpet in another room. I had removed the <br /> carpet from my TV room before Empire came to the house due to I had the room <br /> painted at a cost of $1,000. The contractor installed the flooring on top <br /> of the concrete floor and when they did they installed it over <br /> imperfections and air bubbles under the vinyl throughout. So when you <br /> looked at the floor it looked like they glued the floor over a packed gravel <br /> trail walk. I called to complain and Empire sent out the contractor who <br /> proceeded to hammer down the imperfections and attempt to roll out the bubbles. <br /> Well, this did not work. So I called Empire again to complain and they <br /> sent out a regional manager. This manager offered us a $400.00 discount <br /> for our troubles to which I declined and asked for the flooring to be <br /> re-installed. <br /> Now this is where it gets crazy. I was on vacation and had a good friend <br /> at the house to let the second set of sub-contractors into the house and wait <br /> till they were completed. As soon as the contractors arrived there <br /> attitude was very poor and they were refusing to do the work. After several <br /> phone calls to Empire they finally got in contact with the contractor who <br /> started the work. This sub-contractor used a leveling product to coat the <br /> floor to make the surface smooth, which should have been done in the first <br /> place. Once this product dried the contractor proceeded to sand this <br /> product. Well, they never installed a tarp or had a dust collecting <br /> devise that would prevent this dust from entering the house. When I <br /> returned from vacation I entered the house and immediately noticed the dust. <br /> This dust was EVERYWHERE throughout the entire first floor! It was on the <br /> walls, ceilings, floors , all over the furniture It was so bad it made it <br /> inside my cabinets it was all over the dishware and glassware. The product <br /> they mixed was all over the driveway, on the porch and siding outside... To <br /> give you an example on how bad it was, I have black granite counter tops with a <br /> black cook top; you couldn't tell these were black because of the gray layer of <br /> dust over it. The dust was so fine it managed to coat the ENTIRE first <br /> floor with a fine layer of this dust. I immediately called the salesmen <br /> who lived in our town and asked him to view this first hand. He came right over <br /> and was speechless on what he saw. The following day I called Serv-pro to come <br /> and give us an estimate to clean up this mess, they came right over and gave us <br /> an estimate of $8,500 to clean this mess. It would take them 5 days with 5 <br /> people to remove the contamination. Serv-Pro understood the level of <br /> contamination and the health hazard it possesses. The entire house had to be <br /> vacuumed first with special heppa vacuums and the cabinets, contents in <br /> the cabinets, books, choctka had to be cleaned by hand throughout the <br /> entire first floor. <br /> I called Empire immediately after Serv-pro coming to the house to inform them <br /> they created this problem and now they need to pay for fixing it. Well, <br /> they didn't want anything to do with paying the $8,500 to clean my home. <br /> They kept on saying that the contractors who were at my house continually received <br /> the highest marks for installation and Empire Carpet holds their sub <br /> contractors to the highest standards. After talking with several <br /> corporate employees I got to a women would was willing to send out an Empire <br /> hired cleaning service. MY wife and I understood that $8,500 was a large <br /> amount and we told empire all we care is our home is cleaned properly and if <br /> they had an immediate remedy that was more economical we would be willing <br /> to work with Empire. Another BIG mistake!!!!! Empire sent a single women <br /> with a dust mop and a roll of paper towels to clean the house that <br /> pulled up in a BMW and looked like she was dressed to go out to a night club. <br /> When she entered the house my wife showed her the contamination. The cleaning <br /> women was completely overwhelmed, unprepared and wasn't informed by Empire on <br /> the extend of the contamination and left. I called Empire again and they <br /> sent over another cleaning service, this time it was two women. Well, once my <br /> wife showed them the extend of the contamination they too were overwhelmed. <br /> They told my wife Empire never explained to them the extent of the damage and <br /> that they didn't do walls and they had only an hour to clean the house. So they <br /> left. After another call to Empire we settled on having another cleaning <br /> service come to the house, this time they would have a crew and claimed they <br /> could handle this for $2,500. We spoke to the owner and were comfortable <br /> with this service until she started to explain the process on how they intended <br /> to clean the house. Their process was to use water to clean the walls and <br /> they didnt do ceilings. You cannot use water to clean this product <br /> because it's a form or concrete and the water would crystallize the dust and <br /> leave streaks all over the walls. Empire told us for any work to be performed <br /> my wife and I would have to sign a waiver BEFORE any cleaning was <br /> started. And if the cleaning wasn't done to our satisfaction we had no <br /> recourse to come back to Empire and have the work completed. Which we <br /> were not willing to do. <br /> I also obtained the heath safety information for the product the sub contractor <br /> used and in that safety information it clearly states if you breath this <br /> product it will cause respiratory problems. <br /> This entire process was over several days, we had to stay at a friends home <br /> during all of this. My poor cat was covered and we had to lock her in a room in <br /> the attic until the house was cleaned. I finally had enough and asked for a <br /> senior manager. I asked this manager for Empires insurance certificate and the <br /> health safety information multiple times to which he just blew off. It <br /> wasn't until I contacted my attorney and we threatened to sue Empire did they <br /> finally provide the sub-contractors insurance certificate. Empire made it as <br /> difficult and frustrating as possible to get our house clean. <br /> Once I contacted the insurance company and explained to them the situation they <br /> accepted ServPro's estimate to properly clean the home. They agreed to pay for <br /> the cleaning and have the room repainted. The entire ordeal cost $9,300, <br /> to which the insurance company paid and took over a month to finish. <br /> In conclusion, I've read several responses from Empire on Angie's list that <br /> end-users left negative comments about Empire. Let me be clear when I say <br /> Empire did everything in there power to take the cheapest way out of this <br /> serious situation by offering lame solutions and to frustrate us. This <br /> was a SERIOUS health issue and the extent of the contamination that they caused <br /> was incredible and they tried to just shrug it off the cheapest way possible. <br /> My wife and my major concern was to get our house cleaned and back to the <br /> condition it was before Empire came to the house. Period, and they made is a <br /> difficult as possible for that to happen. If you have any sen

Requested an estimated online on Thursday, representative came to home on Saturday, and work was done on Monday. We were anxious to put home on market, so the timing was very important. They were able to use our existing molding, and though the pattern is slightly off-square, it looks great. The installers arrived on time and cleaned up after the job, including the removal of the existing flooring. Very satisfied overall. <br />

One call to Empire Today on a Sunday, representative came next day, and we had plenty of options in carpet and padding. <br /> Total price was very good, and they installed on Wednesday (they did offer to install on Tuesday). <br /> Three days from call to finished installation. <br /> Awesome experience! <br />

<p>VERY BAD FROM BEGINNING TO END..... Had to reorder verticall blinds in both bedrooms; WRONG SIZE. Then came back put the blinds in the 2 bedrooms. GUESS WHAT ...... The color in 1 bedroom was WRONG. Now they have to reorder the COLOR for the other bedroom!!!!!! Then the price was WRONG, sorry..... I already had the check for the another amount that was given to me!!! BAD BAD BAD EXPERIENCE, I think next time I will go to either a local private business or HOME DEPOT or LOWE' S. Then they come back to put the right color in 1 bedroom and guess what the header was still the wrong color, so you know what, they have to come back for the right color header. A very upset customer. HEED THE WARNING</p> . <br /> <br />

The carpet installer was great, but I actually did not like the company itself. I found they were very disjointed. It seemed like there were three separate parts of the company. The sales person did his own thing, customer service was clueless as to what he did, and the installer did their own thing and customer service didn't even know who they were. They were supposed to install both flooring and carpet on the same day and they sent me an e-mail confirming it and then I got a callback in the morning of the installation that the flooring product was not in and they would not be installing it and the customer service person who called me back said everything was a go. They took $50 off for my inconvenience and then I told them that they could install it at a different time, but it had to be a specific time because I was going away and when I called that morning because I had not heard anything, that's when the customer service said we don't know who the installer is yet, they haven't arrived to check in, so they couldn't even call anybody to find out what time they would be there.

They arrived on time and he showed me the carpet color in truck before installation. The guy (Edwin) went over what he was going to do BEFORE he did it which was nice and he had me check it over when finished. He even warned about doors being trimmed now that carpet was in took out the doors for us and put in the closet carpeting even though his sheet didn't say so...but I was sure I went over that will the sales guy ahead of time. They had chipped some paint on the trim during installation but all of which couldn't be really avoided and I was told was going to happen AGAIN ahead of time. <br /> The price could have been a bit cheaper but apparently we got a really good deal for the carpet and free installation. It was about 400 square feet. <br /> The sales guy I dealt with was also very kind and gave us the best deal his boss would allow. <br /> Would use Empire Today again for sure!

The salesman and I had an extensive conversation when he was writing up the order about how much we would love the cordless shades because of the baby and how great they were for people with children. He said they went up from the bottom and down from the top and we talked about changes in window treatments. The order form only contained codes and a final total for all the shades (not individualized). On the day of the installation I walked into the condo to see that the sliding glass doors had one huge horizontal shade with cord and as I checked the other shades, all had cords. Not only that but on the bottom of the shades are 4 in. of string just hanging on both ends of all the shades giving them a very unfinished look. Needless to say I was very upset and immediately called the company. The customer service reps are very patient and responsive, I was told someone would call me back with 2 business days. The following week (#2), I again called and the rep apologized I hadn't heard back yet and said someone would call me the next day. Again the following week (#3), I called again and said I was really getting exasperated that I had not heard back and I was promised that someone would call me back. Week #4, I finally got the direct line and name of a rep, he told me that his supervisor, Venus, was away but he would bring it to her attention when she returned and she would call me back. I was upset by the unresponsiveness of this company and told him I just wanted the shades removed and my money back. I was told because it was custom (??? doesn't custom mean made for you) I could not return them for a refund but perhaps they could convert them to cordless.Week #5, I called the rep and told him I had not heard back from his supervisor. He told me that she was directing the issue to the Sales Manager and they would be calling me.Week #6, I called the rep again and told him I hadn't heard from anyone! He said the Sales Manager was out of town on business and would call me when he returned. I feel I'm really getting the run around and asked him why he hadn't called last week when he was in town or why Venus doesn't call me. Venus of course was not available. An hour after this call, I did have a voicemail from "Fred" saying they can take the shades back and make them cordless but the cost of vertical shades was $1,200 and I would have to pay half. I called back and got his voicemail asking why I still haven't been told what I actually paid for and I thought I had already paid for vertical shades as who would order one big horizontal shade to put over doors? I have not hear back from them yet.

It went well. It was a positive experience and I inadvertently learned that I could bargain.

It went over very well. They were neat, professional and did the job very efficiently. The only drawback I would tell people is that their time frame for going to do the job at your home is variable, meaning they don't specifically give you an exact time they will arrive and I had to re schedule because of that. That was the only maddening thing about EMPIRE.

The salesman was not truthful with regard to the timing of installation and had to change the date of installation. It turns out, what I was paying for three windows from Empire, I was able to get 5 windows for half the price at Budget Blinds. I was refunded the money from Empire. I don't like salesmen who make promises that their company cant keep. I would not recommend them to anyone.

The salesman was my main problem with the transaction. He tried to tell me that carpets with a 10 or 15 year warranty are no better than ones with 5 year warranty. He tried to tell me that an 8lb pad is no better than a 6 pound pad and that the only thing one needs is a vapor barrier. Every other place... the home improvement centers and a small shop all told me things contrary to what this salesman told me. I would have appreciated a more honest approach. Something along the lines of "yes, you can pay more elsewhere for higher quality but you will have to wait three weeks to get it". My other complaint is that they have a small selection. I would have been willing to pay more for a higher quality carpet with a longer warranty (10yr). I went with them because I needed carpet faster than the others could provide. The guys who came to install the carpet were great and did a great job. The carpet is in and looks good.