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Encore Carpet Care
Carpets or Rugs - Clean at Home, Recovery Service - Water Removal, Tile: Ceramic and Porcelain - Repair,
About us
We have been in Business since 1992, Trained by the IICRC. We provide the area premier Multi step cleaning process for carpet cleaning. Utilizing state of the art equipment. And customer service which is second to none.
Business highlights
Emergency services offered
34 years of experience
Services we offer
Multi Step Carpet Cleaning Process. Certified Wood Floor Cleaning and Polishing. Tile and Grout cleaning with High Heat and pressure. And AIrduct cleaning That will leave your home with a clean fresh feeling
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8284 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 2% | ||
| 2% | ||
| 2% |
Showing 1-25 of 284 reviews
Vicki H.
May 2020
I could not tell the tile had been cleaned.
Barbara E.
Aug 2017
Perfect.
Karen M.
Aug 2017
Of all the carpet cleaning companies I've used, Encore stands out as the bet. They do an excellent job. They provide excellent customer service, they are professional and courteous. I appreciate that they even give a confirmation call when they are on their way to the appointment.
Jennifer F.
Aug 2017
Very punctual, effective, very helpful and hard working.
Sander P.
Jul 2017
It wasn't quite what I expected, but they did fine. They didn't charge more than the $99 special. What they did, they did fine. They were on time. I wouldn't use them again, not for the fact of what they did, just the fact that what I need is more than grout cleaning. One worker came.
Shelli P.
Apr 2017
Everything went well from start to finish.
Shelley C.
Apr 2017
They arrived on time and were friendly and very competent. They asked if the work was done to my satisfaction before leaving.
Jo G.
Mar 2017
I did not know before I purchased the "special" through Angie's List that ECC would not do a single room if the wood ran into another room. I had to agree to $200 on top of the $89. The owner began the actual job and all was fine till he left and another "technician" finished--or rather didn't finish. ECC did not call me to ask if I was satisfied, so I called to say there were several spots without a finishing coat. When the same technician came out, he redid the room with spots, but still did not get all of them covered. Overall it was 2 weeks of disruption keeping furniture off the floor.
Virginia E.
Mar 2017
On time, explained in detail the process did a great job, very professional.
Margaret H.
Mar 2017
Good.
Dayna A.
Mar 2017
(Great worker, fast and prompt).
Bill K.
Feb 2017
I was texted keeping me up on when the tech would arrive. Tre was friendly and very professional. He walked me through the process and answered my questions. He was very thorough in cleaning.
Krystyna K.
Feb 2017
excellent work
Katie B.
Feb 2017
Excellent service. Arrived on time and our carpets look great. I have hired Encore multiple timer and an always pleased.
Marvin S.
Jan 2017
Great experience would highly recommend.
Lauren W.
Jan 2017
GREAT! Clean as a whistle after granddog visits!
Response from Encore Carpet Care
"Thank you for taking the time to write a review for us. It was our pleasure to have been able to serve you. I hope we can look forward to seeing you in the future to help with all your cleaning needs. Mike"
Marianne F.
Jan 2017
Wonderful job
Response from Encore Carpet Care
"Thank you for taking the time to write a review for us. It was our pleasure to have been able to serve you. I hope we can look forward to seeing you in the future to help with all your cleaning needs. Mike"
Don B.
Jan 2017
It was a good job.
Response from Encore Carpet Care
"Thank you for taking the time to write a review for us. It was our pleasure to have been able to serve you. I hope we can look forward to seeing you in the future to help with all your cleaning needs. Mike"
Gordon T.
Jan 2017
To start off with, I had absolutely no issues getting an appointment time or with Encore showing up on time and getting the actual job done. And, they DID do a good job overall (minus leaving an odor behind that was not in my house before - I suppose I expected that cleaning the hard woods would leave behind a pleasant smell instead but that was not the case). However, my issues came with how I was dealt with over the phone. The manager ultimately recommended that I get my floors completely refinished rather than a simple clean after he came out for a quote, which I appreciated. However, I still went with the simple clean at the time (due to budgeting). After I made that decision, the manager made it sound as if he was doing me a favor by only performing the cleaning, rather than just simply agreeing to the job. On top of that, he complained several times over the phone about how we wasn't necessarily making much money on this job because of the type of cleaning I requested, and also claimed that my Angie's List credit was going to be reflected in his vague discount (even after which ended up at just over $400 for 1000 sqft. of cleaning, which seemed high to me). I'd consider hiring Encore again for the good end result, but wouldn't necessarily look forward to dealing with them over the phone moving forward.
Michelle L.
Dec 2016
Great. Trey was on time and did a thorough job. I am pleased.
Response from Encore Carpet Care
"Thank you for taking the time to write a review for us. It was our pleasure to have been able to serve you. I hope we can look forward to seeing you in the future to help with all your cleaning needs. Mike"
Janis A.
Dec 2016
It was fine. <br /> <br /> It was just normal. <br /> <br /> Normal what I expected, I can't say it was anything magnanimous or what have you, I needed the carpets clean as well and I needed the tile clean, I had expect the tiles to be a little bit cleaner but yeah no big sweat that I needed to do it so it was okay.
Response from Encore Carpet Care
"Thank you for taking the time to write a review for us. It was our pleasure to have been able to serve you. I hope we can look forward to seeing you in the future to help with all your cleaning needs. Mike"
Shelley C.
Dec 2016
Arrived promptly & did a very good job.
Response from Encore Carpet Care
"Thank you for taking the time to write a review for us. It was our pleasure to have been able to serve you. I hope we can look forward to seeing you in the future to help with all your cleaning needs. Mike"
Steven B.
Dec 2016
All was good. Very pleased w/ SNC.
Response from Encore Carpet Care
"Thank you for taking the time to write a review for us. It was our pleasure to have been able to serve you. I hope we can look forward to seeing you in the future to help with all your cleaning needs. Mike"
Cheryl W.
Dec 2016
They, the tech was prompt, very nice, and did a thorough job.
Response from Encore Carpet Care
"Thank you for taking the time to write a review for us. It was our pleasure to have been able to serve you. I hope we can look forward to seeing you in the future to help with all your cleaning needs. Mike"
Diane P.
Dec 2016
.
Response from Encore Carpet Care
"Thank you for taking the time to write a review for us. It was our pleasure to have been able to serve you. I hope we can look forward to seeing you in the future to help with all your cleaning needs. Mike"
Licensing
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FAQ
Encore Carpet Care is currently rated 4.8 overall out of 5.
Encore Carpet Care accepts the following forms of payment: CreditCard
No, Encore Carpet Care does not offer free project estimates.
No, Encore Carpet Care does not offer eco-friendly accreditations.
Yes, Encore Carpet Care offers emergency services.
No, Encore Carpet Care does not offer warranties.