Energy Star Systems and Stoves

Two men from Energy Star installed the new electric furnace and heat pump in two days. Removing the old system and installing the new one was a lot of work done well. They were friendly and cleaned up after themselves. The new system works well. Billing was done efficiently including a rebate from Puget Sound Energy.

There big was very competitive. The installation and removal of the furnace was professionally performed. Overall a very positive experience.

Everything went extremely well.  I had already gotten estimates from 3 other vendors when an acquaintance who had work done previously by Energy Star talked me into getting an estimate from them before having the work done. <br /> I was impressed right off the bat by Mike's demeanor.  There was no high pressure tactics or bad mouthing of competitors, as others had been guilty of.  He explained what would be involved and how much it would cost.  I mentioned the size of the unit that the others had planned to install.  Mike did some figuring and said that a 2.5 ton unit would work better than the 2 ton unit the others had planned on installing.  His bid included the permit fees and taxes, while the others had only given me estimates that said "Plus taxes and permit costs".  I appreciated that.  Mike's bid was the lowest of the 4, even with the bigger equipment.   <br /> The crew showed up promptly on the day scheduled.  They were extremely polite and went out of their way to keep me informed as they did their work.  Before they left they sat down with me and programmed the computer controlled thermostat, made sure that I knew how to make any changes to the programming that I might need to, and that I knew the difference between operating a heat pump and operating a conventional furnace.  While studying up on heat pumps subsequent to the install I found out that many customers throughout the country have been given wrong information about using the "Em" setting on the thermostat.  Apparently the technicians at a lot of companies are unsure of the concept. These guys from Energy Star were right on and explained it to me correctly.   <br /> I had been a little apprehensive going into the whole idea of switching to a heat pump but after the install was all done. I am quite happy though I went ahead with it.  I have nothing but good words to say about Mike and the folks at Energy Star and would recommend them highly. <br />

They were here for two days and knew exactly what they were doing. They didn't leave any mess in my home and everything works!

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We had several companies do estimates for us but really liked Mike from Central Fuel. He had the best price and he has a really good reputation with the customers we talked to in our area. The installers he sent up were friendly and very knowledable. They did an excellent job removing the old system and installing the new one. They also very efficient at cleaning up before they left. We opted to keep the old system and dispose of it ourselves but they offered to haul it off as part of their services. Before they left they explained how to program the new thermostat and gave advice about the filters and operation of the equipment. We've only had the equipment a short time but I'm very impressed with how quiet the new system is!

They are a really good company. My furnace was blowing too hard so he readjusted it. They went above and beyond the services provided. I did not get charged when they came back out.