ETHRIDGE HEATING AND AIR, INC

They really did good job.

They called to say Andrew was on his way. He arrived soon after that. He immediately got to work and told me what the problem was and explained what would be done. He let me know about my HVAC overall health and explained the upcoming 2020 EPA changes to freon used by my unit. I will not hesitate to call on Ethridge again. I'm very happy with their work.

Very professional. Provided an honest assessment of HVAC system.

Very pleased...I was called in advance of my service window to advise the tech was on his way. He arrived within 10 minutes and I showed him the thermostat and the unit to be serviced. He went right to work and checked the unit in the crawl space. Then he checked the condenser to ensure there were no cooling leaks and cleaned the unit. The tech was very polite and extremely professional. I had used Ethridge last year when I had an issue and was pleased, That is why I chose them again. Daniel did a great job!

I have been using Ethridge for at least 12 years. We have a maintenance contract with them so I see their technicians at least twice a year and it has been the same knowledgeable guys every time. When Daniel said last Friday that my heat pump was going out I knew they were the only ones I would trust to do the job so I did not think about trying to get a cheaper price elsewhere. My confidence in them increased when the same lead installer arrived at my house to do the job who had been at my house probably 5 years ago to install a thermastat. Daniel had forwarned Billie my job was not going to be easy because the old heat pump to be replaced was in the attic. Billie came in with the most positive attitude and he had remembered being at my house. They stayed late to finish the job up. When they left he and his team left everything clean. I could not have ask for a more competent crew to do this job. I highly recommend this company.

Fantastic. Submitted a request via AL Sunday morning expecting to be called back Monday. Got call about 3pm asking if I still needed service that day. Inquired if there was an extra service charge for Sunday and told no and the fee would be waived if they made the repair. Technician (Daniel) was there within an hour, diagnosed the problem and had it corrected inside of an hour. Fantastic service. Will use again. Highly recommend.

Work was done promptly and efficiently

I ended up having to replace the older unit. They worked with me to minimize my cost. They were on time, worked hard, communicated with me and cleaned up after themselves. The cost reflected below covers the units replaced, the whole house humidifier, rebuilding some ductwork and adding UV units to control mildew. I highly recommend this company.

The tech reviewed the problem, explained the work needed, and repaired the HVAC. He was clean, quick, and efficient.

Ethridge did a excellent job at a competitive price. Would recommend.

Spoke with Mr. Ethridge first thing Monday. He was able to send a tech out between 10-12. Andrew arrived on the early side of my window and was able to diagnose the source of the problem within the first five minutes. Fortunately for us, it was an inexpensive fix as he found a wire had come off the condensation pump. He properly reattached the wire and the condensation motor started as soon as the breaker reset itself. Another less reputable company could have told me I needed a new unit. Ethridge and Andrew just became my AC contractor!

Prompt and professional service and technician. Price was reasonable.

went well, very professional and according to time lines

Quality of service and overall experience with Ethridge was top notch. From the salesman down to the technicians, very professional. Would highly recommend.

Smoothly and efficiently.

Daniel with Ethridge is extremely friendly and professional. Would definitely recommend.

Well, both units need some new parts, as expected.

Work was completed successfully and on time. The technician showed up early, and actually called ahead to ask if you could be here early. Very professional.

Good. The service tech was on time, worked quickly but was thorough.

I rather not say.

They were very professional and did exactly what they said they would do and in a timely manner. Haven't really had a chance to use the system yet but so far my husband and I are well pleased.

Technician was prompt and thorough.

Everything went fine.

Jeff, the technician, arrived on time and checked the unit. He cleaned the drain line from the unit and dried out the drain pan and inside of unit. He checked the A-coil, found it needed cleaning, and took pictures with his phone to show me the condition. He gave options for different levels of service and provided prices for each so I could decide which to choose. He cleaned the coil and took more pictures to show me the difference. He also added brackets to hold the air filter in place securely. Jeff was thorough, patient, and answered all my questions. After the service, there was a definite improvement in air flow inside the house. I will call them again.