Excel Windows

Everything was great, from the initial consultation and quote to the installation and even the follow-up. Customer service and communication was top notch. I wouldn’t hesitate to hire this company again and I highly recommend them!

Their prompt response to your request and always on time.

I would absolutely not recommend this company to anyone looking for windows. I had the most frustrating and lengthy experience. I had a salesman out for a quote in April 2022. I was told windows would be ready for installation in August. I also specifically inquired if my current blinds would fit over the new windows and was told yes. August came and went with no communication. On September 19th I emailed the office expressing concern my windows would not be done before winter and was told they'd be ready in October. I had to constantly call and email to get any sort of appointment on the books. On October 20th, the installers came. I was told it would be a one day job, done around 4:30/5:00pm. Around 3:00pm, one of the installers told me that they ran into 2 issues. 1 glass pane was cracked, so he taped it with duct tape, and 1 sash arrived with the wrong lock. Around 6:30pm, I had to leave and was told that they would have to come back that weekend to finish the rest of the windows. They had to come on the 22nd which was a day we were hosting a huge party and this was a huge hassle. After they finished, I was having issues with the windows latching. The office also said the 1 replacement sash was ready to be installed. On November 4th, they sent Santiago out to the house who, upon inspection, told me that 6 additional sashes had to be replaced. The windows in the kitchen and the bathroom were not locked properly when they were installed which caused them to be very difficult to open and close because they didn't settle properly. The office also had not communicated to him that he should be replacing anything that day. Keep in mind, Excel still had the audacity to send me an invoice during this and I told them I absolutely would not be paying one cent until the job was completed. On December 1st, I had still not heard anything about the 6 replacement sashes. I emailed Leo in the office and expressed my immense frustration that we were in the middle of winter and my windows were still not done. In addition, I had my handyman out to put the window treatments back up and he informed me that they are not able to be secured in the manner they are supposed to be due to the size of the windows. The brackets and screws do not fit. I was going on almost 6 weeks without blinds and now apparently need to find ones that fit these new windows. I also saw reviews online stating other people ran into the same issue where they were not told or told last minute they had to remove and replace the window treatments themselves. He was able to make some adjustments to put them back up, but again, that's more money out of my pocket. On December 7th, Santiago and Dave came out to the house to finally replace the 6 sashes but also discovered 3 of the screens already had holes and needed to be replaced. I found Dave to be condescending during the visit and I asked for a manager to call me. Julie was very kind and apologetic, and she did send me an Amazon gift card for the complications, but it did nothing to ease my frustration. I insisted on an inspection at completion because I did not have confidence in Excel at this point. You could see some sort of felt coming out of the top of one of the replacement windows and the lock mechanism did not align where it should. It would not lock, which I was uncomfortable with from a safety standpoint. I saw from reviews other people ran into this issue as well. My handyman, someone I have known for years and deeply trust, expressed concerns this evening about the quality of the work. The last week of January 2023, I received a call my screens were finally in and to call for an appointment. I called the main contact but did not hear back. The next day, I received a call from the office saying they were trying to schedule an appointment with me; I mentioned I had emailed Leo with no response and was told Leo no longer worked there. Ok, but how was I supposed to know that? Santiago came to install the new screens on January 24th and before he left, asked if I wanted to make final payment. I said that I wanted a final invoice from the office first. 2 hours later, I got a call from the office for final payment again. The next day, another call. I could not BELIEVE their nerve to be in such a rush to receive their final payment when I had to wait 9 months for this whole debacle to end. I am dismayed at how terribly this whole installation has been handled. Based on recent reviews, I see that other people are having the same issues I was including limited support from the office and zero communication unless I reached out first. Even though I have tried my hardest to confirm and follow up, I somehow still end up being told the wrong information. For the thousands and thousands of dollars I spent for such a huge home improvement project, I really wish I would have gone with another company. The only bright points were the complete professionalism and kindness from Santiago and Julie.

Tyler was very knowledgable, answering all our questions in a friendly manner as we planned the bathroom remodel with Onyx. Installers John and Tom were very responsive and professional as they answered and responded to all that we wanted done. The finished product met and exceeded our expectations! I highly recommend these folks for any bath remodel!

Stay away from Excel. They don not stand behind warranty issues.

The whole process purchas to install was smooth and without issues. They kept us informed. The looks beautiful. I would highly recommend Excel

The installers were exceptional. Quality work

Great job, great service!

In progress, used them in the past for other windows very satisfied.

The contractor we had did excellent work but communication with the company wasn t that good. As soon as we signed the contract, I had to contact them to get an answer and it took three months to get on the schedule. Another contractor also showed up instead of the original one I talked to. He did good work but they really need to work on their organization and communication.

quality and price are amazing. Best ever is the efficiency of installation. Team Igor are the best. Windows quality and capping makes the home look just built. Thank you Excel for a job well done.

The results are really nice, but just took too long to complete, otherwise our project would have been rated "A". The process started in late September 2019 when we were asking for estimates. We really liked working with Teresa and selected Excel for the project in November 2019. We got scheduled for January 6th, 2020 to start a project which was to take 2 to 3 weeks. Roman did the remodel and he was fantastic. Great workmanship and easy to schedule with. While 95% of the project was completed in three weeks, delays with the walk-in shower glass and the linen closet doors pushed that remaining 5% completion out weeks. Covid-19 then added to the delays. The linen closet doors were finally delivered on May 5th, 2020. We are happy with the end result, even after the delays.

Excel also did all replacement Windows and doors excellent workmanship on woodwork and trim and install. Tops

Absolutely amazing I only rated B on price bc this stuff is expensive anywhere you go.. but I will say as we're nearing the end of my project I feel like I got a massive bargain.. my home is very old & this extremely polite respectful crew went above & beyond to make sure everything was done right. Usually you either get quality work or a courteous crew, Excel managed to have it all! I'm extremely happy with every aspect

On time (even early!) and worked hard to get the job done. Clean up was exceptional. Professional job all the way around.

Everyone we dealt with was very professional and friendly. Was very pleased with the work that was done. Replaced all windows and picture window and they finished it in one day. When they cleaned up at the end of the day, they did a magnificent job!! Would highly recommend with no hesitations.

Excel, did an excellent job answering our million questions and was courteous. We had an issue that wasn't Excel's fault. My wife wanted the patio doors that has the blinds inside the window. But the last update that Excel received from our village was it doesn't meet code. So we had to go with the regular patio doors. So once the windows and patio door was replaced, the village had to approve it. So as the village inspector was doing his job, I took it upon myself to ask why the village doesn't allow patio doors with blinds inside the windows. The inspector informed me that we can, the particular code was changed some time back. Excel wasn't aware of the change, so we immediately called Excel informing them of what we just heard. Excel without hesitation got us the windows that my wife originally wanted. Excel made my wife happy, which made me happy later on that night & that night our patio doors were changed to the ones she wanted!!! Thanks Excel!!

The team of guys that installed seven new windows for us was great. They showed up on time and were clean throughout the process. At the end Bruce took us through and showed us the operation of the new windows and explained part of the process to replace them. Overall great experience and worth the money spent.

These are very respectful people. The sales force, the store force and the installers are all wonderful. Customer service is out standing. They have done all the windows in our home and the price was always reasonable and the quality is excellent.

If you re looking for replacement windows you should definitely give them a call. They don t play games when quoting a price like so many other companies! Their product and workmanship are beyond compare! We couldn t be happier that we chose them for our project!

Good communication with good people. I replaced all windows in my home and I am very satisfied.

Excellent sales person (Dominick) explained everything, answered all questions, and started the process. Measurements were done perfectly, scheduling was very efficient and communication was great. Windows arrived as planned, the installers were great, cleaned up after, as if they were never there. Very happy with the new windows, had 19 replaced front and back of the house, look great, inside and out. No issues, No complaints, pricing was extremly competitive, would highly recommend Excel for your nest home project. I will call them in spring when I need to replace my patio doors.

Great job

Arrived on time every day. House left in clean condition. Work done very well. Consulted with me on any exception while installing. Would definitely recommend. Called back after job done to make sure I was satisfied.