Expert Plumbing Heating Air & Electrical

Dan from Expert Plumbing called me about 10:15 AM on the day of the new shower installation to get some additional information on what I needed done, and then again when he was about 10 minutes out. When he arrived, just shortly after 11 AM, he went over Expert's pricing (i.e., cost of the service call, hourly rate and minimum,etc.) and after looking very briefly at the plumbing, had me sign an invoice assuming two hours of labor (the worst case scenario in his mind). However, he explained that if he completed the work in an hour or less he would write up another invoice for one hour minimum labor charge. Dan then looked at the now exposed plumbing behind the bathtub. He saw no evidence of any leakage along the bathtub piping or on the floor during a careful inspection. However, he was unable to pressure test the piping and soldered connections because the water had been turned off and the shower-install contractor had already cut the copper piping to the now-demolished shower. He then focused on the corroded (due to hard water) nipple. It took some effort but with the correct internal pipe wrench he was able to remove it. I had purchased four nipples of differing lengths in anticipation of replacing the corroded nipple. Dan installed one of the new nipples so that a new tub spout with a threaded connection can be installed. Overall, the labor he performed took around 45 minutes, with most of that time expended on removal and replacement of the recalcitrant corroded nipple. In summary, Dan was courteous, personable, and professional. Before leaving he modified the invoice to one hour of labor, as he had discussed upon arrival. I would use Expert Plumbing, Heating, Air, and Electrical again if needed.

I have in intermittent problem with my furnace. Expert Plumbing, Air and Electrical came to my house to diagnose it, and of course it worked while the technician was here. He recommended that I replace a couple of hoses that were leaking and to clean out the receptacle where the hoses attached. I did this and the furnace continued to work the same, sometimes working and sometimes not. Tonight it seemed to shut down for good and I called Expert Plumbing, Heating, Air and Electrical back to see if I could get a re-visit. At first I was told they would take another look for no charge and the technician was in my area. However, I was then called me back by another person about 20 minutes later and he rescinded the offer. I was told I had to pay the full after hours rate of $90 dollars just for another diagnosis. No discount of any type was offered even as a compromise. Not a good way to treat a formerly happy customer. Needless to say I will call another company.

Work was professionally done.

This was a super smooth and seamless process. My husband called and requested an appointment under my name and phone number. I was received prompt email and text message reminders, and the service tech was actually able to meet earlier than the original time (with advance discussion by phone). Once the service tech was on his way, I received a text from the office with a photo of who to expect. After reviewing the basement and kitchen, Poncho was able to provide a quote and asked if I was free for him to go out and purchase supplies and install the gas line that day. He was professional, kind, and efficient. I couldn't be more pleased with how convenient and easy this was and I'm looking forward to working with this business again.

Scott replaced the water heater, and also cleared our basement floor drain that another very popular plumbing company (that supposedly specializes in drain clearing) could not clear. This other company had quoted me $1300 to excavate our basement and clear the drain. More if they had to move the furnace to get at the drain. Scott from Expert had the drain flowing freely in about 10 minutes, for $185. He also recommended the installation of an expansion tank on our new water heater, as he felt the pressure is what caused premature failure of our previous water heater. Would definitely call this company again.

These guys are great! Called in the morning and they had someone out in a couple of hours. Very professional and would recommend.

Great service by John. He fixed 2 problems with 2 different toilets in a quick timely matter. I will definitely use this company again.

Excellent experience. They stuck to the schedule for begining the work and it was done in 2 days as expected. They worked steady and thoughtfully trying to do as little cutting into walls as possible to complete the job. They even did some extra things that were not part of the bid. They also were less expensive than other bids I had gotten!

Expert Plumbing arrived on time. The tech was courteous and kept me informed about the job at hand as he worked. Chandler S. noticed the other (still functioning) shut-off valve was just as corroded and replaced as well at no cost! He did a great job installing the faucet, and went the extra mile working around an pre-existing installation issue. Chandler S. offered a heads up on a toilet issue we weren't aware of and answered our many questions then, and throughout the job. We were able to use a coupon with them, which was accepted with no problem at all. I would definitely recommend this company, and especially the plumbing tech, Chandler S.. I plan on using them again.

Excellent!

Good, opened line cleared out roots and redid cleaning several times.

In both situations they were able to get someone out to us very quickly. The equipment they've installed is top-quality, and the work as well, and the price was reasonable given the quality and speed of the service and the quality of the equipment they installed. I would call them again.

Customer service was fantastic. I had a plumber at my house within days and the job was wrapped up in a day. The service technician was professional and took time to walk be through the work he was doing.

It was quick and done; seemed a bit pricey but likely the going rate. It was a painfully-needed line and I wish it was 50% less or better. Oh, well.

Great, they always do a nice job.

It went really well! The technician knew exactly what was wrong and fixed it in minutes! He was super friendly, overall a great experience.

The sevice went well.

Scott V. helped us with a busted water pipe, the fire department had to come out and shut off the water at night and we were without water all night, as soon as I called Expert Plumbing they were on the ball and came right, Scott gave me an estimate and was soon at work fixing all of the water problems and got our water quickly, great job Expert Plumbing.

I called about 10:30am and they picked right up. They indicated that the could have someone out the same afternoon. John arrived as scheduled did a very good job. He was very professional and friendly. Very knowledgeable about what was needed.

When i called, the call was quickly answered and the receptionist said a plumber could be dispatched immediately. True to their word, Dan arrived within 10 minutes of the call. He identified himself at the door, put on booties to cover his shoes and went downstairs to examine the problem. He then brought his auger in (carefully wrapped to protect my carpets) and thoroughly unclogged the toilet. He answered all my questions and provided expert advice on how to prevent similar problems in the future. No extra sales pitches or anything beyond what i needed. Dan was highly professional, courteous, clearly an expert, very protective of my carpets and even pulled back the rugs in the bathroom so as not to possibly get them wet. When he was done, he made sure everything was cleaned up and exactly as he found it. Oh, and the price was very very good, especially when you factor in the Angies list coupon. Highly recommended.

Not well. Here is a letter I sent after the work was completed followed by their reply. As you will see, they did refund to cost of the unnecessary part and installation with an apology. This, however, should never have happened. 10/5/2016 To Management: I am writing with regards to a breach in the honesty and integrity of your company and its technicians. My wife and I are deeply troubled about this, especially because we found you on Angie’s List and, thereby assumed that we had hired a highly reputable contractor to install our water heater. As is evident on the invoice, attached, the installation occurred on Monday, October 3, 2016, at our residence. To be specific, you technician waited until the end of the installation to inform us that our water pressure was too high and if left at 90 psi, the manufacturer’s warrantee on the unit would be void, and that we would need a pressure regulator valve to keep the warrantee. Upon questioning, he stated that while 90 psi was not particularly dangerous, the water pressure goes up at night and that was why we need the pressure regulator. Further, he explained that he could have measured the pressure on the old heater and told us up front but that he was “by the office” to wait until the end of the installation to reveal such information to customers, presumably to scare them into agreeing to purchasing the regulator. While we find the practice of waiting until the end of the installation to tell customers like ourselves that an expensive part was now needed in order to maintain the warrantee to be highly unethical in itself, we are especially aggrieved to learn that we were lied to on two counts. I called the manufacturer, Rheem, who’s representative, after I explained the incident as I describe it herein, informed me that no such stipulation exists and that as long as a water heater expansion tank was installed (it was) and that it was properly set (we hope so), the warrantee would be in force. The representative advised me to call another plumber who works in Salt Lake City to double check on details, and so I did. He was duly appalled and further informed me of the second lie. Contrary to the statement made by your technician, in fact, the city turns down the water pressure at night. Yesterday, I received a message from Angie’s List, asking for my evaluation of the installation and your company. Before I reply to it, I would like to give you the opportunity to apologize and give us a full refund on the cost of the pressure regulator and its installation. We look forward to your speedy reply. Sincerely, ___________________ 10/11/2016 Mr. xxxxx This is to notify you that your refund of $340 was credited back to your Visa card ending in 1229. Attached, please find a copy of your credit receipt. We apologize that you were not 100% satisfied with our company and hope that in the future that you will give us another chance to prove that we strive for 110% customer satisfaction at all times. We appreciate your contacting our office. The information in your email has been given to our Service Manager for training purposes. Sincerely, Becky Lovinggood Office Manager Expert Home Services Expert Plumbing, Heating & Air 395 S 640 W Pleasant Grove, UT 84062 801-224-8118

Dan Kunz with Expert Plumbing fixed a leak with my parents' fire suppression sprinkler system. While the repair itself was straightforward (a corroded nipple & nut on a pressure gauge), we couldn't shut off the water at the meter due to a bad meter installation. Dan went above and beyond to dig around the meter casing and cut an access point on the side so the shut off valve could be turned. All in freezing weather with snow on the ground! We were also impressed Expert Plumbing was able to come out the day after Christmas to fix this emergency problem. They were going to stick with their original quote, however, we all agreed on a larger amount given the hours of extensive work involved. Highly recommended!

Scott was very punctual and friendly. He did his work quickly and charged me for what I thought it was a fair price.

Once I explained the problem, the dispatcher went out of her way to find a service technician who could get to us within the hour. Anthony showed up promptly, explained exactly what he needed to do, and provided an estimate before starting the work. He took care of the problem efficiently and we had a working sink again in less than an hour after he arrived.

Anthony arrived less than an hour after we called. He was very professional. He replaced the hot water output on our water heater, which was corroded and caused the low water pressure. He was done in about an hour.