Extra Touch Carpet Care

"John I am sorry our appointment time we set up with you became not possible for us to keep as our fan belt on our truck mounted carpet cleaning machine broke off of the blower (the vacuum) at the job before yours and we could not get that fixed until the following day. In my attempt to resolve the equipment break down searching for a mechanic that was able to that issue for us and figure out how to take care of the client we was currently at I did not inform you before the time our appointment was set up for us to arrive at your house by and I apologize for that! I offered to come the next afternoon once our equipment was set to be fixed by and"

"I have had issues with Home advisors online scheduling portal connecting with our 3rd party online scheduling system we use here at Extra Touch Cleaning as the two systems should show the same appointments that have been scheduled but many of those who booked an appointment with us through Home advisor their appointments would not show on our end. I am very sorry for the frustration! Please let me assure you all we would not just not show up to an appointment or not responded to any potential client as we are a small business that pays a lot for our new clients through Home Advisor. To resolve this issue I have sadly turned off the option to sch"

"Barbara, we talked 3 days after we cleaned all your carpets for $252 and the area you wanted clean again the area your animals have peed on many many times. So when you wanted to have us come back we would have to treat that area with the urine removal treatment to be able to make the urine come out of the padding and the carpet or just going over that area again with normal cleaning procedures would give us the same results. I told you it would be $134 to do the whole urine removal process and along your whole wall there and you said you could not afford that right then but could later, then I told you hey wait till I am out in the west valley area."

"ATTENTION: This is not a review for Extra Touch Cleaning, although some of this review is great we take our reviews seriously and the experience VON P. had with what ever company they really did use and confused us with is nothing like the experience we strive to provide to our clients. I can understand how this happened as we were one of the companies that got matched up for Von and his project through HomeAdvisor but we unfortunately we were not hired by Von P. to help them. So Vons review is a statement meant for another Company. I did talk with Von P. after his review was posted, and they realized that they did in fact make a mistake and le."