Family Heat & Air Inc

Fine could be better

Fantastic. One part needed and technician had it with him. He analyzed problem and repaired within 20-30 minutes. Very professional. Reasonable price.

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Don’t be put off by the sales presentation. I mean that in a good way. <br /> We had just bought a house and a week later a heat wave hit <br /> and our air conditioner died. It was 27 <br /> years old but we were hoping it would last one more year due to all the other <br /> expenses we had to deal with in a new house. <br /> As we normally do, we called 3 air conditioning companies <br /> for quotes. Family was referred to us by <br /> our insurance agent who used them for her house. <br /> Our air conditioner broke Monday, I called them Tuesday, <br /> John Hopton with Familly Heating and Air, came over on Wednesday to give me a <br /> presentation and quote after reviewing my present AC. <br /> Personally, I am not a fan of binder presentations that show <br /> photos of family members, listening to company history and being shown <br /> testimonials. I do the research <br /> beforehand and already know if a company is licensed and has good reviews. Usually, all I want to know is “how much” and <br /> “when can you do it”. However, it is always good to know that with “Family AC” <br /> there is indeed a family dating back to 3 generations who is attached to the <br /> company. That way you know that if there <br /> is a problem with your AC especially because this is a big expenditure, you can <br /> contact the installer. With a family <br /> type of establishment, there is that personal attachment, a certain pride of <br /> ownership that you won’t get with larger franchised operations. If you do any research on getting a new ac <br /> unit, the product and the installation is equally important. <br /> Another important thing to keep in mind is; does the company <br /> have workers comp insurance and do they use their own employees? You could potentially be in a heap of trouble <br /> if you have a contractor at your house who injures himself and they don’t have <br /> workers comp insurance. <br /> During the sales presentation, I was leary when John said <br /> they weren’t the cheapest. So I was <br /> prepared for some outrageous price. In <br /> reality, Family ended up being $800 less than the other company we had <br /> considered that was referred to us by someone else. This was for a Maytag 3 and frac12; ton unit. The 3rd company we called was from <br /> a “social deal” site and they never called me back. I did call a 4th person, but they <br /> weren’t local (this is something else to consider). <br /> That Friday, even with the heat wave our Maytag ac unit was <br /> installed. There were two guys, employees <br /> who had many years of experience. They <br /> got to my house at about 9:30 and said that it would take all day. However, they ended up finishing by <br /> 2:30. Bernie who was one of the <br /> installers, was very helpful and showed me how to change the filter and program <br /> the thermostat. <br /> After they left and the ac had been running, a small bit of <br /> water began to drip from a vent in the ceiling in one of our bathrooms on the <br /> bottom floor. This had also happened on <br /> the first day we moved in when the old ac had been running all day. At the <br /> time, not knowing enough about air conditioning architecture, we attributed <br /> this to the condensation from the inefficient old unit, especially because the <br /> unit was directly outside of this room. In the days following, it didn’t drip again (since <br /> we didn’t have ac) until the new unit was installed and running. So we thought <br /> for sure, there was some kind of problem with the piping or ducting on the ac <br /> unit. After texting John and telling him <br /> we had water dripping because of the air conditioning, he immediately had <br /> Bernie come over to check it out (this was a Friday night). Water was still making a small drip from the <br /> vent but Bernie was skeptical that the ac was responsible. He asked if we had another bathroom above <br /> this one, which we did. However, we told <br /> him that we had flushed the toilet multiple times and even had a plumber make <br /> sure there was no leak. There was no water leakage until the ac ran. He told us that the only way to determine the <br /> source of the leak was to take off the vent and fan and put a small hole in the <br /> ceiling. We did that and lo and behold, he showed us that the toilet above was <br /> leaking near the bottom where the wax ring was located. The explanation as to why the toilet leaked <br /> only when we had ac is that the wax hardened from the cooling and allowed the <br /> water to seep between the cracks. Since <br /> this was a new leak, we believe that during the home inspection, the inspector <br /> jostled the toilets to make sure they were stable and may have broken some of <br /> the wax. In the hot days following, the <br /> wax was pliable and did not allow water to go through. We were really relieved <br /> and thankful that all we needed to do was replace the wax ring and tighten the <br /> toilet. <br /> Bottom line, Family went above and beyond to help us even <br /> though it wasn’t their problem. I can understand why they don’t have to <br /> advertise or do a “daily deal” because they get business through referrals and <br /> good reviews. Lastly, they have a program that allows you to make a small <br /> monthly payment for a twice a year service for your heating and air. This is a great idea. That way you always <br /> have the security of knowing that your air <br /> conditioning unit will be serviced. One <br /> thing some people don’t know is that the ac manufacturer’s warranty (our Maytag <br /> unit is for 12 years ) could be voided if you don’t have the proof that it was <br /> regularly serviced. <br /> <br /> <br />

It was all positive. They were extremely great. The part of what they did was according to the city when they came to look at it. They didn't like something that they had used, they referred to something else and Air Tech was right out here and replaced it.

Our furnace wouldn't start and we needed it repaired asap due to the cold weather. We knew it wasn't the thermostat and it wasn't just the pilot light. We were wary of so-called service providers who offer to repair but then do a hard sell to get you to buy a new appliance. Yes our furnace is old (15+ yrs) but it still worked fine and a new one is definitely not in the budget. <br /> I contacted Family Heating and Air along with several other providers in the area. I spoke to Johnny (I think that was his name) on the phone and he made an effort to diagnose the problem over the phone to get me a more accurate quote. He also was very understanding when I said I wasn't looking to buy a new furnace; he said everyone these days is looking to get a few more miles out of their current appliances. Overall he was much friendlier than anyone else I spoke to, and came across as sincere and sympathetic. <br /> He was very responsive and sent a technician out as soon as he could, which was the next day (I called Monday and the technician came Tuesday). This was a full two days sooner than anyone else could get a repairman down to us in San Clemente. <br /> Brian, the technician, arrived promptly and quickly diagnosed the problem; a shorted-out transformer. He replaced it, explained the repair to my husband, and also explained that our furnace had been wired incorrectly so he fixed that as well. Charged $45 for the transformer and $135 for labor ($89/hr). Total bill $183 with tax. <br /> We were super pleased and relieved that it was a straightforward repair and no attempts to upsell us a new furnace. We'll definitely call Johnny again when our heating or AC go out. <br />

I would recommend them!

Quick response, smart fellow, got to the bottom of the problem quickly.

This company told me that I was not "crazy," and that the AC unit was having serious problems. The circuit was "arching," and starting itself. He even said it was a good idea that I had shut if off, or it could have possibly started a fire. He confirmed what I had thought all along. They were really good.