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Fast-teks Pro Business Solutions
Home Theater Wiring - Install, Repair or Conceal, Computer Network or Wiring - Install or Repair, Home Theater System or Media Center - Install,
About us
A family oriented business that takes care of it clients like family. We can work with the young families that are technology driven, or the young at heart client that needs a patient instructor to help them with the frustrating details. If you want excellent customer service and understanding, ask for Boyd!
Business highlights
Emergency services offered
17 years of experience
Services we offer
Both Home and Business Computer Services: from Virus, Printer And Computer Sales. Home Theater Installation of Televisions and its components. All cabling from Cat 5/6 to Fiber Optic., Spyware Removal
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.931 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 31 reviews
Toni H.
Aug 2015
A Veteran. Professional. Picked up and delivered I was not in a hurry. No issues on my end. <br />
John S.
Mar 2014
I was pleased with the service and they are coming back to handle a few more issues today. Boyd is a nice fellow, helpful and even went to buy me the router I needed without me having to go. His communication has been good and I would recommend him to others needing troubleshooting and internet/tv issues an setup. <br />
Earl W.
Feb 2014
All work was completed in a good order and the system works well. Very pleased with the work and Boyd also took time to help me with a computer problem I was having.
Gregory F.
Feb 2014
He sold items that I really did not need just to pad the bottom line. Overall,it was acceptable but I would not recommend this service to my friends for fear they could not afford they could not afford tbe. fleecing.
Response from Fast-teks Pro Business Solutions
"I have always said that a customer is always right. In this case he has a right to his opinion and I will learn from his perception of things. We went to his house for the initial consult. He was installing a 65 Inch TV over a Fireplace. We reviewed with his options with him. The location over the fireplace required new cables to reach the extended distance from the fireplace mantle to the floor, not required with a TV stand installation. We sold him the 3 extended length cables: 1 for the cable box, 1 for the DVD player, and 1 for the Wii Game system. We also sold him a wall mounted shelf unit he requested to hold the equipment and a Monster Surge Protector we recommended to protect his investment. A couple of days following the initial install we received a call that the TV was acting strangely, displaying a white haze over the picture on all inputs. We arrived on site the same day and realized after talking with the Tech Support for the TV Manufacturer that a circuit board was bad and it required significant parts. This was not the fault of us or the customer. The TV was within the store’s return policy and I told the customer that my recommendation was to return the unit. I however did not have the personnel available or the tools at the time of the diagnostic visit to take the TV off the wall. We returned after the weekend and removed the defective unit and placed it in the customer’s car. They returned the unit and called us to reschedule our return trip. When we returned to install the Replacement TV we realized the TV was completely different from the original. There were significant physical differences that affected the install and we returned later in the week and finished tweaking the installation. The customer was not charged for diagnostic visit, the takedown of the defective TV, nor for the reinstallation of the new TV. All costs of supplies were discussed beforehand and the customer never expressed displeasure with our services or pricing. When I left I felt the customer was happy and satisfied. We treat all of our customers as a family, because we value the relationships that we build. Our integrity is everything and we strive to be the best at customer service. Taking care of a customer is primary. I have often used the saying that my ethics are worth more to me than money. If I had known that there was a concern or problem it would have been take care of immediately."
REBEKAH P.
Dec 2013
We called Boyd on a Sunday Morning after DH downloaded a virus on our computer that would not allow us past the user screen. We feared this might be a trojan horse that might be stealing our passwords, etc. First of all, Boyd gets major snaps for even answering the phone on a Sunday morning. The computer people we usually call on were not available (as usual-we have to wait for a call back) Answering the phone pretty much sold us, as well as the great ranking on Angie's List. He picked up the computer the next day, and called to update us twice on his progress (once on Christmas day(!)-I'm afraid I had too many eggnogs, so I don't remember too much of the conversation) and had the computer back on the 27th. He had it all back almost exactly as we had it before the invasion. The other company we used charged a fee to get it back exactly as it was after fixing the problem. According to Boyd, the virus was very hard to find and took more time and expertise than it usually takes. The other guys had our computer for 2 weeks after a crash (dreaded blue screen) and we ended up having to buy another one. the charge was $320, and I can't speak to the fairness of the price, really. Going by his top notch professionalism, I must trust that it was fair. the only reason I am not giving an A is that we talked about Angie's List several times and he did not offer the coupon that is on the site. And we did not get a receipt. He also assured us that if we had any further problems in the next 30 days he would consult with us and back up his work. <br /> <br />
Donna H.
Oct 2013
We continue to have some difficulty with Netflix. Boyd is coming back this week to connect the Blu-ray directly to our modem or something like that. Not being a tech person, I am not exactly certain how all this works, but he is working diligently to get Netflix up and running smoothly for my husband. Boyd's gentle assistance with this is helping relieve a lot of frustration for me and I can't begin to express my appreciation for his understanding of how important this issue has become in our home. <br /> Boyd's compassion and understanding goes way beyond simply being a service provider. It's clear there was some devine intervention involved when I searched Angie's list. <br />
Ellen P.
Oct 2013
My laptop crashed on a bad Hard Drive. I initially took it to another computer repair place that I did not find on Angies List When I got my laptop back while it would boot up it would not do anything else. I found Fast teks on Angies list and called Boyd. He spoke with me on the phone at length, and came to my house to diagnose the problem. He had to take the laptop with him so he could work on it at home but had it back to me within a few days. My laptop had multiple issues and none of the things I had on it before the hard drive crash had been loaded back after the original repairs by the first company that did the repairs. I cannot say enough good about Boyd and Fast teks. I would use them again and recommend them to anyone. <br />
Dr S.
Oct 2013
Fastteks staff assisted us over the phone in the selection of our TV online. This enabled us to go to the store of our choice and purchase the TV we wanted without the hassle of a salesperson pushing us to buy something bigger or not needed. Once we had the TV they came to our house and installed the television over the fireplace. We needed the electrician and they brought an electrician that they use for all their work. They helped mount the TV to a position that would be comfortable for my wife and I to relax on the couch and watch. They took care of reprogramming the remotes and getting rid of all the trash. They even disposed of the TV and insisted that they deal with it so I would not have to deal with the weight of the TV. We are happy customers of Fassteks.
Dr S.
Aug 2013
I live about one hundred miles from Fastteks. They were recommended by a family friend. I had a computer that had been royally screwed up by the tech support of major computer manufacturer. Fastteks was able to rebuild the computer from a hardware and software point of view. They were able in their words to streamline it like a bullet. My computer runs a lot faster than the old one did. He was able to help me recover all of my old files and setup like I had it set up before. When I have a problem they can remote in and help me with whatever it is. They have even driven to me to help with problems that could not be done over the phone. Their pricing is reasonable and they have never charged unreasonable travel charges for the distance they are required to drive. My wife's laptop went down this past few weeks and Fastteks was again able to assist in giving my wife with a laptop that was customized for her needs. They transferred all of her old data to her new laptop. They were patient with her and answered all of her questions. If we have computer problems we always call Boyd and his high capable and professional staff.
Michael C.
Aug 2013
The buying service he provided helped us pick the television we needed that we can use with out technology driven children. They wanted Netflix and Amazon. i just wanted a TV to watch the game. they walked us through the various tvs they we could pick from and gave us sense-able advice. He sold us the television, the mount and all the required cables. <br /> They showed up on a Saturday Morning and mounted the television. It was done safely and they were very detailed in answering all our questions. They programmed all of our remotes and setup the DVD player, and put the TV on the wireless network. <br /> I was concerned about the wires running within the wall but we trusted them to make it neat and it was done to my satisfaction <br /> Showed us how to setup the Netflix and Amazon Accounts for the video streaming. <br /> They are polite and competent and their work is clean and professional. I can watch the game and the kids can watch their movies. They were a pleasure to have in my home and I would definitely call him again if there any problems.
Michael C.
Aug 2013
I could not be happier with the computer. It is running fast and efficient. It allows me to run my business quickly. All of my business files were brought with virtually no down time. I would definitely use him again.
Nicholas F.
Jul 2013
I purchased a new computer w/ windows 8 what an experience...................Fasttecks save the day they help me set it up and they took care of my old computer and accessories by discarding them in the proper manner.............Fasttecks responded within minutes of my call to them and they came right out and took care oc business...........very knowledgeable, courteous, professional's.I was very happy with their work and will call them again if needed............ <br />
Elaine B.
May 2013
The tech showed up on time, did his job quickly and efficiently, and left me very happy. <br />
Russ C.
Apr 2013
Very well. <br />
WILMA A.
Apr 2013
The repair man came and picked up the computer after looking at the virus' display on the screen. He planned to return the computer that same day. Due to a personal emergency of the repairman, he was unable to return the computer as planned, but did return it the following evening. <br />
Angie D.
Jan 2013
Boyd could not have been nicer, very friendly, thoughtful, and helpful. He brought back my computer at the scheduled time and when I had trouble with one of my programs he willingly helped me get it going. <br /> <br />
Response from Fast-teks Pro Business Solutions
"Awesome customer. She is a pleasure to work with in so many ways. She reminded me of my mother and I tried to help her as much as possible. When she called up about a problem regarding a program she need to have installed, I was able to remote-in and take care of her problem. There are always questions about a reimage and I expect them and prefer them because it helps me audit the process in which we repair computers."
Susan H.
Dec 2012
Excellent. Would definitely use him again if the situation were to arise. <br />
Response from Fast-teks Pro Business Solutions
"Taking care of a veterans family is an awesome thing. It is a pleasure to take care of a fellow man who has served his country like I have. It was even a bigger honor to meet an individual that was bestowed the Purple Heart twice in service to our country. It was my honor sir"
Jack W.
Nov 2012
fast and efficient <br />
Response from Fast-teks Pro Business Solutions
"He needed help and I am glad we could help him with his computer. It’s always good to leave a customer satisfied."
Hugh A.
Oct 2012
very well <br />
Bonnie G.
Oct 2012
Having used Fast Teks before, we called Boyd late one evening, frustrated, about recurring messages on our machines that would not go away. He said he could be at our home the next afternoon. He arrived exactly when promised, reviewed both machines and fixed them on the spot. Offered some advice on additional memory, if we needed it, including estimate of price and that was it. Superb response and "fix it" time. We continue to have great experiences with this company.
Response from Fast-teks Pro Business Solutions
"An awesome customer that I thought had an awesome experience. I guess I was mistaken. Even a B to me is unsatisfactory. Did the battery take longer than usual absolutely but I thought the customer was so informed. I guess I am wrong with the that understanding. The bottomline is that the customer was not satisfied. We will make a better effort to communicate skips in the road that theu have a full understanding of what is going on with their computer parts and services."
Timothy C.
Sep 2012
We were able to recover almost all of the work that was on the flash drive. Without his help my wife would have had to re-create 1000s of hours of work.
Maureen G.
Aug 2012
My laptop computer kept turning itself off randomly and without warning after being on for short periods of time. I was told it was probably the fan that was clogged from using it on my lap and picking up lint. Fastteks came to my house within 3 hours of calling, picked up my computer and took it to be repaired. I had it back in about a week. There was an issue of starting and processing more slowly so the owner took it back and upgraded my RAM and cleaned off programs not being used. He returned it 2 days later and it has preformed outstandingly since. He wouldn't ask for, or take, any money until I was satisfied and the computer was running well. He still charged me the original quote, even though he did additional work. I'm sure after seeing my teaching materials on the table he was paying it forward because his own mother was a retired teacher-sure was nice to be appreciated and treated that way. My husband discussed his own computer problems while Boyd was here and we will definitely use him again when that time comes.
Response from Fast-teks Pro Business Solutions
"Customer service is everything and the customer made me think of my mother. She spent many years teaching our the children of Columbia. When the computer started acting weird after taking it back to the client. I told the customer that her satisfaction was my primary concern. I was not going to take a check until she was completely satisfied. We took it back and reworked the system. The goal was to streamline it so that ran fast as possible. When we took it back she was happy and completely satisfied. Once that occured we took payment and left a couple happy."
Michele H.
Aug 2012
I like that they came to me.
Mike A.
Aug 2012
Boyd was fast and responsive and we would definitely use him again. He stands behind his work and word.
Response from Fast-teks Pro Business Solutions
"Taking care of a customer is primary. I use a saying often that my ethics are worth more to me than money. I have no problem in doing warranty work because it is the right thing to do. The problem was one with Microsoft which I was able to deal with quickly. Awesome customer and a pleasure to work with"
Mike A.
Aug 2012
Boyd and his company are responsive to our needs and he is always friendly. He gave us several options to pick from and let us make the decision based on our needs and budget.
Licensing
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FAQ
Fast-teks Pro Business Solutions is currently rated 4.9 overall out of 5.
Fast-teks Pro Business Solutions accepts the following forms of payment: CreditCard
Yes, Fast-teks Pro Business Solutions offers free project estimates.
No, Fast-teks Pro Business Solutions does not offer eco-friendly accreditations.
Yes, Fast-teks Pro Business Solutions offers emergency services.
No, Fast-teks Pro Business Solutions does not offer warranties.