Filtration Direct Inc

Steve and his team were amazing. I cannot recommend them enough. From the initial evaluation, Steve was honest about my system. He quickly identified those portions of the system that were functioning and not functioning. Steve and the team check the functioning aspects of the system to ensure they were functioning, would last and not require replacement. I NEVER felt like I was being up-sold or taken advantage. I cannot recommend Steve and the team at Filtration Direct enough for any issue you maybe having with your water. His team is honest, respectable and very professional. Not to mention the work they did was top notch. Thank You

Everything is up and running

We dealt directly with Steve. He 100% knows what he's doing. The city hires him for all kinds of things. We checked out quite a few competitors for water softener prices. Really no comparison. We ended up buying a water softener on Craig's List and then purchased the whole house filtration. Steve exceeded our expectations on the installation. YES I would use him again. Very knowledgable and competitive pricing.

Very well! The technician was part of the owning staff of the business and was friendly, efficient and knowledgeable about the Rain Soft equipment.

Excellent, they did what they said they would do at the estimate level. The tech, Eric, really knows what he's doing and I appreciated his professionalism and explanation of the work to be done. Our water quality has improved 10 fold. I've used this company 3 times in 11 years and they've always done right by me. I'm very comfortable in recommending them for anybody that is on a well and needs to soften or improve their water quality.

Pressure was restored and we were told that just a phone call would bring them back to assist us.

they did a very good job in a timely manner.

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It went great! Chris was very prompt at returning my request for more information and even followed back up with me a week later to see if I had any other questions. The technician showed up on time and was very friendly and helpful. They installed the entire system in approx. 2 hours and went over all operation instructions and what to expect with the new softener. This experience was one of the best I've received in a long time! Great company, great people and great service!

They are very good, we like them a lot.

I've owned their Echo water conditioner for several years, but we needed a service call. They came out right away. It turned out that mud wasps built a nest in the motherboard. They fixed it and everything is working perfectly! The customer service is always absolutely fantastic! They did a great job and there was no charge.

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Filtration Direct was the first company to call me back from Angie's List. They came out to give me an estimate in a timely manner. Another company called but never took the time to come give me an estimate and I had two other estimates that were pretty much comparable in price but Filtration Direct included extras the other ones didn't. I decided to go with Filtration Direct - they seemed to be very knowledgeable and they took care of me almost immediately when I called them back to do the job. They redirected some pipes so that the water softener would work both at my house and my barn which was awesome. There were some issues with the way my electric was wired but they got it done temporarily so it would work, and then sent back their guy back with the needed parts to get it done within a week (he came in the pouring rain but still got the job done). They hauled off all the old equipment (with the help of my tractor as the salt tank was completely full and solid as a rock), and they also cleaned out my filters and anything that was stained with iron, which was a plus. I was shown how the softener operates and the well tank they put on was much larger (which was badly needed) than the old broken one. I am happy with the water softener and there is virtually no maintenance other than adding salt. It also solved my iron problem as well.  <br /> A few days after they put the new electrical box on my water shut off and was not sure if it had to do with the wiring (which is was not). I checked the breaker box and it was fine so I called them back. I got a call back within minutes and a couple hours they came out. It was a bad switch on the well pump. They replaced it and fixed the problem...thankfully as if was Friday late afternoon. <br /> I am very happy with all the work that was done, they were excellent with communication and got back to me very quickly, and overall I give them a top rating. Their prices were fair, they are very experienced, and I feel they went above and beyond which is a nice change from what most companies offer. <br />

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We moved into our new home with a well 5 years ago.  No one had lived in it for several years.  The existing system had never been used.  (After the house was built it went into foreclosure - we had a several year old, brand new house as no one lived in it). So, the existing well/water system was brand new, unused but had also been neglected as it just sat there.  We had no idea what to do, was the system worth keeping? do we start completely over with a new one? The water that came out of our faucets smelled horrible, so we knew something needed to be done.  After trying to figure out things on our own, calling around and speaking to companies who wanted to replace the whole thing, we got Steve's number from a neighbor (we are each on 1 acre w/ well water and septic) and he took all the worries away.  He serviced what we had, made some recommendations that were very wise, added a tank and some other items for a fraction of the cost of what everyone else recommended.  Besides a few maintenace type repairs over the years (which are always completed in an extremely prompt, fairly priced fashion), everything runs great.  The company also now does monthly maintenance for the chlorine/saline (I really don't know what it is) and keeps things running smoothly.  I don't even have to think about it - our water is wonderful, smells great, taste great. <br />

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very candid and professional approach. first class operation at honest and fair pricing. <br /> had previous quotes ranging from $3200-$8000 and sold with a lot of hype and misinformation but not so with Steve <br /> installation was completed as scheduled and done as promised <br /> system works flawlessly to date. <br /> highly receomended <br />

Installer Eric showed up on time.  Took the time to explain how the system worked and what we could expect.  Consulted with us on the placement of the system and manner of installation. Completed installation in about two hours.  Provided a complete explanation of the systems controls and warranty,  when to add salt, when to flush out salt tank, what to do after a power outage and when system service would be needed again.  Eric did an excellent job and we are very pleased with the results.  Water no longer smells and the water from the tap tastes fine. <br />

Initially we wanted Filtration Direct to come out and give us a quote for a Well Genie. When I told the technician (name escapes me) that our current water softener had stopped working, he offered to take a look. The plug had blown a fuse and he was able to replace it and get it working in less then 20 minutes!. He also helped us resolve an over-pressurization issue with our well holding tank, and now i can take a continuous shower in the morning!. <br /> We will be contacting them again to get a Well Genie installed in the near future. <br />

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