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FIRESIDE HEARTH & HOME
Carpentry Framing - Install, Carpentry Framing - Repair, Interior Trim and Decorative Moldings - Install,
About us
The industry’s leading brands, selection, and expertise come together at Fireside Hearth & Home to give you the best, most satisfying shopping and installation experience possible. Featuring beautiful, energy-efficient fireplaces, stoves, and inserts, plus a wide variety of grills, fire pits, and outdoor fireplaces. Our combination of state-of-the-art design, advanced technology and premium service can transform the look and feel of your home or backyard living area. Our five convenient Twin Cities locations make the buying and installation process easy and stress-free. Featuring top brands like Heat & Glo, Heatilator, Quadra-Fire and Harman, our showrooms are comfortable, cozy places where you can experience our products in a realistic setting—helping you visualize what’s possible for your own home environments. While you’re here, our knowledgeable Hearth Experts will answer all your questions and work closely to ensure you end up with the perfect solution for your home and lifestyle. Stop by one of our showrooms today to explore the possibilities!
Business highlights
77 years of experience
Services we offer
Granite Marble and Woodwork., Installation and Service of everything we sell. Includes: Gas, Sales, Wood Burning & Electric Fireplaces. Gas, Wood and Pellet Burning Freestanding Stoves. Gas Fire Tables and related outdoor products. Products to finish off your Fireplace such as: Stone, Wood and Pellet Burning Inserts. Gas
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.535 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 3% | ||
| 9% | ||
| 3% | ||
| 6% |
Showing 1-25 of 35 reviews
GEORGE S.
Dec 2017
Work was done promptly and well. All questions answered.
Response from FIRESIDE HEARTH & HOME
"Thank you for your review, we appreciate your feedback! We want to thank you for your business and stay toasty warm with your new fireplace inserts this winter and many years to come!"
Edward H.
Nov 2017
Great, as usual.
Response from FIRESIDE HEARTH & HOME
"Thank you for your review, we appreciate your feedback! Thank you for your business!"
Doug R.
Aug 2017
Great Tech. Very efficient. Awesome job
Response from FIRESIDE HEARTH & HOME
"Thank you for your review, we appreciate your feedback! It's pretty amazing what a thorough inspection/service cleaning by Fireside professionals can do to even a 24 year old fireplace, making it look and operate like it's brand new. Thank you for your business!"
Lola D.
Feb 2017
Initial install great. Service terrible as problem not resolved after three attempts. Given up hope.
Response from FIRESIDE HEARTH & HOME
"[Member Name Removed], We are sorry that you had a service issue after installation. It looks like you were installed in November of 2013 and have had a no charge warranty service call and another to replace the pilot assembly in December of 2016. If the situation is not resolved, please let our service department know (651-638-3309). We want to make sure your gas insert is operating as it should. Thank you, Fireside Hearth & Home"
Mike A.
Dec 2016
They are very professional. They did good work. They showed up when they said they would and did the job promptly. They tested it. It passed the city inspection.
Response from FIRESIDE HEARTH & HOME
"Thank you for your review, we appreciate your feedback. Fireside strives on professionalism and quality of work in everything we do. Thank you for your business!"
Rick K.
Jun 2016
unknown
Laura M.
Jun 2016
unknown
Response from FIRESIDE HEARTH & HOME
"We appreciate your feedback and thank you for your business!!"
Amy M.
Mar 2016
unknown
Response from FIRESIDE HEARTH & HOME
"Thank you for your review, we appreciate your feedback! We were glad to get in and out as efficiently as possible giving you more time to enjoy your new fireplace! Thank you for your business!"
Joseph M.
Feb 2016
Prompt service, carefully and completely performed <br />
Response from FIRESIDE HEARTH & HOME
"Thank you for your review! We appreciate your feedback and are happy to hear your satisfaction. Thank you for your business!"
Sharon S.
Dec 2015
We had an old gas fireplace we hadn't used in years, and had them come out to check and clean it before we tried it. Luckily, no surprises, and everything fired up just fine, and works great. <br /> <br />
Response from FIRESIDE HEARTH & HOME
"[Member Name Removed], Thank you for your review, we value all of our customers reviews. We appreciate your business! Thanks,"
Vanessa C.
Dec 2015
After SIX attempts to schedule service to fix the now-broken fireplace, we have just about given up on this awful business. I made two phone calls (was told to just relight the pilot light), then submitted three online requests for service over a two-week period (all of these were ignored), then went IN PERSON to the store in Eagan, and was assured that a service provider would call me within the day. Well, not only did that *not* happen, I tried to call back the same day (was on hold for 10 min. then left a voicemail), and called back the next day as well (was on hold for 5+ minutes and then spoke to a woman who said they were booked out until after Christmas, which is 3 weeks away). I sort of insisted that Fireside fix the problem before then. Now I'm waiting to see if someone will call me back to schedule service sooner than a week from today. To recap, Fireside service reps did something to make the fireplace malfunction, and are now REFUSING TO RESPOND to fix the problem, no matter what we do. Lots of promises from friendly representatives, but absolutely no action taken to fix the problem. Again, a nightmare. Be warned - stay away!! If our fireplace is ever fixed, I will never go back to this awful place again. This is inexcusable. <br />
Response from FIRESIDE HEARTH & HOME
"[Member Name Removed] – I am the one you spoke to in the Eagan store at 4:00 pm on Friday 12/4. I’m sorry you are having issues with your fireplace after we serviced it in November. We absolutely stand behind our work and always will. There seems to be some confusion regarding scheduling your return trip. After you left the Eagan store I contacted our Service Manager Chris. Chris called you back within 40 minutes of you leaving the store at the phone number you provided me. He had a service tech ready to go to your home that same day, but never received a call back from the voicemail he had left you. We then scheduled your return trip on Saturday 12/5 for the following Saturday 12/12. On Sunday 12/6 you had left Chris a voicemail that something may have been wrong with your phone and you just received his voicemail from Friday 12/4 on Sunday. Again I’m sorry a return trip is needed, but we did everything we could to get this taken care of immediately for you. If you want to discuss this further please call me at the Eagan store. Sincerely - Joel"
Brian H.
Dec 2015
I would highly recommend Fireside. They were extremely patient (as I know nothing about how to frame up for a fireplace) and responsive. I bet I exchanged 15 emails back and forth and many phone calls and they were right there to help each time. Prices seemed competitive with competition that I checked. I would buy again from these guys in a second. <br />
Response from FIRESIDE HEARTH & HOME
"[Member name removed], Thank you for your feedback, we appreciate you taking the time to write a review. We are glad to hear your satisfied experience and to hear that our sales staff were there to help you each and every email/phone call as they are trained to do. Thanks for your business!"
Brian C.
Jun 2015
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Ray A.
Apr 2015
It was great, we have had good customer service with them and no other issues with them. Everything has been great.
Response from FIRESIDE HEARTH & HOME
"We are happy to hear your great experience with Fireside, we greatly appreciate your feedback! Enjoy! Thank you for your business!"
Judith M.
Apr 2015
It went well. They showed up when they said they would. Did a good job. <br />
Response from FIRESIDE HEARTH & HOME
"Fireside values all of our customers' time greatly, so we make sure we arrive on time. We are happy to hear you're satisfied with your gas insert install. Fireside appreciates your feedback and we thank you for your business!"
Julie G.
Mar 2015
<p>Ellen was the salesperson we dealt with initially. She was very nice, professional, and accommodating. Unfortunately, the wrong size insert was ordered. My husband and I took the insert back on a Saturday. I had forgotten the remote, so we returned Sunday with all the parts of the insert. The two salesmen present were terrible. The one we were dealing with said "sorry about that." and that was it. He was so rude, acting as if we were demanding, and we were beneath his time and trouble. I felt like he didn't care if we were satisfied or not. I know that people make mistakes, and I am very understanding about this. But when I am treated this way, my understanding of the situation is gone. The other salesman made a snide remark, but did apologize later when I mentioned my displeasure, but by that time I had lost all respect for this company. On top of everything, I will have to make a trip to their warehouse in Roseville to pick up the correct insert. No compensation was offered, but I did not expect any. The three of us are amazed by the lack of customer service and the overall poor attitude of these two salesmen.</p> <p>The two good things I can say about this company are the beautiful fireplaces and Ellen.</p> <p>We were seriously considering purchasing indoor and outdoor fireplaces from them, but we will take our business elsewhere.</p> I would not recommend them to anyone. <br />
John J.
Dec 2014
The fireplace was not starting right, now it works better than new!! <br />
Response from FIRESIDE HEARTH & HOME
"Thank you for your review!"
Glennis S.
Dec 2014
Excellent experience. Workers arrived on time and cleaned up when job was complete. And work was done when scheduled. Inspections were included and scheduled in a very timely way, too. <br />
Response from FIRESIDE HEARTH & HOME
"Thank you for your review!"
LINDA N.
Nov 2014
The job went fine. They know their work. They had to climb up and install stuff. It got done in a couple of hours and we love it. They answered all our questions and selected what we wanted at the store. Because we have grand children I wanted the glass ones that do not get really hot. It has a screen. They came when they said they would.
Response from FIRESIDE HEARTH & HOME
"Thank you for your review!"
Lori S.
Oct 2014
I thought they were all excellent. <br />
Response from FIRESIDE HEARTH & HOME
"Thank you for your review!"
Debbie P.
Oct 2014
Couldn't have gone any better. <br />
Michael D.
Oct 2014
Removing the old gas insert and installing the new one was a two day affair. There was one minor hiccup with replacing the mortar (the worker went AWOL for a few hours), but throughout it all the workers from Fireside Hearth and Home were friendly and professional. <br /> The only other snag was that they missed a hole in the wall where the old gas line came into the house. It was partially hidden by our landscaping, and we didn't notice until after the workers left. Our sales rep came out that night and patched the hole personally which was outstanding. <br /> We'd happily order from FHand H again and highly recommend their work. <br />
Thomas B.
Oct 2014
Went to the showroom and was shown all the different options with the pros and cons of each. Very knowledgeable and friendly. Fireplace was installed within two weeks and unit is working great. Will use again when I need another insert for my other fireplace. <br />
John M.
Feb 2014
Fireside was professional from the beginning to the end. The job was performed perfectly without any undue disruption at home. Communication was good at all times. All arrivals at home were on time or early - do not be surprised if they arrive even an hour earlier than scheduled. The decisions on how to route gas lines and electric lines were to my taste as an engineer, versus some others who indicated these solutions were not possible. I need to comment on the price. They were not the low price bid by about $700. However, given the quality of the work, the attention to detail, bidding with all the right decisions, and a corporate link to the actual manufacturer of Heatand Glow, I think their price deserves an A. Among other things, the low priced bidder proposed walking on our roof and putting a ladder on our roof to reach the top of the chimney which would have resulted in cracked shingles as well as other choices (4' air intake with flue open to outside air versus connecting the air intake to the vent atop the flue) which diminished confidence. You will not be disappointed with Fireside. Be aware all the 5 Fireside Hearth and Home listings in Angie's List are really the same corporation with the same preview, install, and repair staffs sharing duties over all the stores. Angie's List really should combine the ratings into a single company.
Alicia S.
Jan 2014
They were very helpful and I am planning to call them to replace my blower. I have never used them before. The lady in the front office was sick a lot and they only have one person in the front office. When she had to leave there was no one there and so when I would show up they had a sign that just said they were coming back but it would not say when they were coming back. I wanted them to post an actual time when they would be back in the office. The quality of the parts was good. They never have any coupons on Angie's List so I recommend they do.
Licensing
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FAQ
FIRESIDE HEARTH & HOME is currently rated 4.5 overall out of 5.
FIRESIDE HEARTH & HOME accepts the following forms of payment: CreditCard
Yes, FIRESIDE HEARTH & HOME offers free project estimates.
No, FIRESIDE HEARTH & HOME does not offer eco-friendly accreditations.
No, FIRESIDE HEARTH & HOME does not offer emergency services.
No, FIRESIDE HEARTH & HOME does not offer warranties.