Fire Water Pros

I live remotely from the property and needed someone who would follow through and his team did that. More importantly, when I called Chris he answered his phone 90% of the time. If not, he was calling me back in minutes. Communications is important in a crisis! I knew what was needed and when it got done despite my distance from the situation.

Very helpful. Understands how to deal with insurance issues and gets things done.

I cant say i have anything bad to say about this company. I had a small basement fire January 24th and I called them the next morning after the fire and they were there the same day or maybe the next, I dont recall but they got thete quick regardless. They installed large air purifiers and large de-humidifers in basement to help with the smoke and water damages. Chris was easy to deal with and kept it professional the whole time. Chris explained all scopes of work they were going to perform and made sure everything was OK with me before doing any work. The work crew that was at my house remodeling my house did a great job and the workers were very friendly every single time they were at my house. They worked quick but we'll. The cleaning lady's that came to clean the whole house (walls, floors, carpet, bathroom, basement) exceeded my expectations. Those lady's made the house look close to new and could barely tell there was any smoke damages. Overall, I would personally hire this company again in the future. Prices seemed to be fair considering the extensive work that needed to be done. At the end of the day, fire water pros did exactly what they were hired to do, they kept it professional the entire time and Chris was in contact with me multiple times explaining everything very well and made sure to answers all and any questions I had. Outstanding experience with this company.

I had a 10 unit apartment building with a major flood event. Chris handled it like a pro and made the process as easy as it could be given the circumstances - I couldn’t have asked for more. Highly recommend.

Chris and his team washed the nasty fire smell out of my clothes when I had a house fire. Everything came back folded and smelling great! Thank you so much! And they billed my insurance company so it didn't cost me a dime.

We hired Chris and his team to clean out my father-in-law's house, and they did a fabulous job. Chris efficiently organized a clean-out plan & scheduled the dumpster. The crew was polite, efficient and communicated with us throughout the process. They were careful with the contents we wanted to keep and worked quickly to get the job done. I highly recommend Fire Water Pros. Chris will guide you through the whole process and take care of all of your needs - no matter how big or small!

"We hired Chris and his team to clean out our father's attic and basement, and they did a phenomenal job. Chris efficiently organized the dumpster and clean-out plan. The crew was efficient, kind and communicated with us throughout the process. They were very careful with the contents we wanted to keep and worked fast to get the job done. I highly recommend Fire Water Pros. Chris will guide you through the whole process and take care of all of your needs!"

Five stars, phenomenal customer service, very kind, very responsive! On Christmas eve, 2020 our house sustained major water damage. We called Fire Water Pros on a recommendation. Early on Christmas day, the owner of the company, Chris Dailey, showed up ready to help us. They have been wonderful to work with - from the onset Chris made us feel comfortable and taken care of. His communication was excellent throughout, he really helped us navigate all aspects of the clean up - insurance, mitigation, and rebuild. Throughout the entire process, Chris made sure to explain all the steps involved, and was available whenever a question came up. The customer service provided by Fire Water Pros is the best we’ve ever received, helping us in a very stressful situation. We are now living back in our beautiful home, and are really grateful for the excellent service that Fire Water Pros provided us. We highly recommend their services.

Just before Christmas we were faced with an impossible task of having to restore a home disaster in Johnson City, NY while remotely living in Charleston, South Carolina. In addition, this work, including some significant infrastructure upgrades, had to be completed in an unreasonably short period of time. Luckily for us FireWaterPros came to our rescue. They were on the scene within hours and managed the entire home restoration, and upgrades, to perfection, with little to no guidance. The leadership and professionalism exhibited by FireWaterPros was top notch. We were confident in every decision/choice they made. We heard from Chris during every step of the way and his communication skills were exceptional. The FireWaterPros were timely, efficient, hardworking, knowledgeable, hands on, very people/client pleasing, and the list of positive adjectives can go on and on. We highly recommend FireWaterPros without any hesitation. Our only regret is they are in New York, and not in South Carolina.

They did an amazing job!! I don't know what I would have done without them!! They went above and beyond to help us in every way!!!! I would highly recommend them!!

Chris and his workers were very considerate about my belongings. They cleaned up nicely. They did a great job. They did everything they told me they would do. They scheduled me for repair as soon as the insurance company approved the claim, I highly recommend them for any water or mold damage clean-up.

If you have fire damage and need calm professional folks to do things the right way, Fire Water Pros are the folks to go to.They helped keep me sane during the first parts of my fire claim. I would recommend them highly for any high quality remodel regardless of why you are doing the work.

It was a pleasure working with this team They were very knowledgeable and worked with me to solve the problem. The procedure to remove the mold was explained to me clearly. I strongly recommend their services.

A small kitchen fire stressed us out and the potential damage and cost of repair gave us even more to worry about, but, our stress was alleviated when we called Fire Water Pros to see about repairs and restoration. The price was manageable and they said everything would be back to normal. Guess what? They did the work for the quoted price and they were right, everything looked as good as it did before the fire! Great work and fair prices – would highly recommend.

Fire Water Pros provided us with excellent service. They were courteous and provided us with accurate information about what was going on. I'm satisfied in what I've learned and will use them again if required.

Wonderful trustworthy company. They helped me during such a stressful and frustrating time. They were so helpful and completed the work quickly. Thank you!

They did a great job dealing with my water damage and working through my insurance. They were quick to come and professional in handling the work. I totally recommend them!

After mold and some water damage was discovered in our walls, we had some major restoration to do. The place was highly recommended by a neighbor so we called and they offered the services we needed. I called a few other places to get a few estimates and the estimate I received from Fire Water Pros was competitive. I was very impressed by their quality of work and professionalism. They lived up to the highest professional standards, did the work in the stated amount of time and for the stated quote. I’m very grateful that our house is back to normal and the mold and water damage is gone. Just gone! I highly recommend them.

I had water damage in my first floor and basement. Fire Water Pros was very professional, prompt, responsive, and did a thorough clean up job.

I had a pipe burst that ruined my entire house. I called several other restoration companies and wasn’t impressed until I called this company. They sounded like they knew what they were talking about over the phone and provided me with a lot of information. They also told me a timeline. Now the job is done and I am impressed. They stuck to their timeline and delivered on every promise made. I appreciate the customer service provided by their technicians and their office. It is hard to find a good company that will not take advantage of your situation. Thanks again!!

Excellent restoration company. They showed up right when they said they would and got straight to it. Every aspect of the house was managed and restored properly. Wonderful attention to detail.

in first time i call Fire Water Pros they were very kind in finishing my work and very respectful and very professional in getting my work done in time thank Fire Water Pros

DO NOT HIRE! A smooth talker who cannot and does not stand behind his promises. Left me an absolute mess! It is going to cost me between $12,000 and $23,000 to repair the mess they left! I have several pictures if you need proof…bobbie0134@gmail.com.

excellent professional on time explained everything help me understand went above and beyond. substantial amount

The service was excellent. They did work for me a long time ago, and they were efficient and thorough. I hired them again obviously, and they were the same thing. They were on time, and they showed up when they said they would come. I don't have any issues with them. I highly recommend them, and I would use their service again if needed.