First Call Restoration

The team was efficient and professional. They did the job with a minimum of disturbance to the household and successfully eliminated the mold in our kitchen. We were very pleased with the work.

Very well. Initial price quote was competitive and adjusted downward when it was discovered that there was less damage than anticipated. Personnel were professional, friendly.and easy to work with. Very prompt service to address my emergency.. I'm very pleased and would certainly use them again.

excellent. Work was done in a time manner. Crew was efficient and professional. Would hire again

It went very well and i would highly recommend them. They do a fantastic job and they are fast and prompt .

We live in a single family home in Poughkeepsie, NY that received water damage to the family room, kitchen area, finished basement, crawl space, and sump pump room of our room. We were referred to First Call from our realtor who had very happy clients who had hired them in the past. Through our whole water damaged experience, the best call we ever made was to First Call Restoration. First Call is a family-owned company who knows how important it is to due right by their clients and do so with honesty, respect, and professionalism. They actually care about the welfare of their customers and are diligent in giving them peace of mind during a very traumatic situation. Their entire team from Janice and the answering service team to Mike and his field team are friendly, empathetic, and honest. First Call worked directly with our insurance company to get an agreed scope of work and always made us feel like a priority. Janice explained the entire process and Mike even educated us on how mold grows and how to understand the moisture readings during his assessment of our home. They took out only the wet and damaged parts of the home and worked around saving anything we can reuse or reinstall such as drop ceiling panels that were not damaged from water in our finished basement. They kept everything neat and organized and cleaned up very well during and after the demolition process. We are very satisfied with the mitigation services that they provided to our water damaged home. Even though we are still fighting to settle with our insurance company and are dealing with that stress, we feel completely at ease to know that the work that First Call did left the damaged areas of our home clean, dried of any moisture, and mold free. When the weather kept fluctuating between cold and warm temperatures (our home still doesn't have heat and water), we noticed condensation in our house like it was sweating. It was easy to pick up the phone and call Janice and the rest of the office team and heed their advice on how to relieve the moisture. Mike even came to the house to read the moisture and humidity levels and make sure everything was all right and put our minds at ease. With full confidence and no reservations, we can encourage and recommend anyone who received damage to their home to make their first call be to First Call Restoration.

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It went very well. The boys did their job quickly and professionally.

The jobs took 2 days of treatment, cleaning was done by two workers who were thorough and conscientious.