First Choice Grout & Tile

Adrian fixed the tile shower that had water damage. He is responsive and on time. He did a great job rebuilding some damaged surface and put the tiles back on. The grout he used is very high quality and hopefully will last much longer than the previous grout.

First Choice Tile and Grout did an excellent job on our bathroom. Both the shower and floor look so great. I would highly recommend them to my friends and family. Adrian was professional and was very helpful on ideas to make it look great. I appreciate his hard work and all the employees were very nice.

I would never hire this company again. In setting up the appointment by email, I had specifically requested epoxy grout, which supposedly lasts much longer, does not require sealing, and resists stains much better than cement-based grout. We wanted the tiled areas around the sinks in two kitchens re-grouted. Their quote was similar to other quotes we’d received, but they were available sooner. They did arrive on time, but brought only cement-based grout, which Adrian argued was superior. After I insisted that they use the epoxy grout I’d requested, Adrian left for almost 2 hours, while his coworker did a great job of cleaning out the old grout. In addition to the original bid, they recommended professional cleaning and resealing of the rest of the kitchen countertop tiles that didn’t need re-grouting. The price was reasonable, so I agreed to this for one kitchen. After Adrian returned with the epoxy grout, he spent most of his time on the phone, and then rushed to mix and apply the new grout. He claimed to be highly experienced in epoxy grout, but never mentioned keeping the room temperature warm. I discovered later that this is essential for proper curing of epoxy grout. As it was April, one kitchen was about 60 degrees during the process, while the other was unheated and was less than 50 degrees the entire time. Turns out they also should have been constantly wiping with a damp sponge while applying the grout ,to prevent formation of grout haze. Adrian added $50 to his original quote for the epoxy grout, for "materials". The following day, I saw that the entire “cleaned and resealed” area had a gritty haze over all the tile. Clearly, they had not wiped the sealant off the tiles. The new grout in the unheated kitchen had an uneven appearance, with some sunken areas. In addition, instead of taping them off, Adrian had grouted the bottom of the outlet and light switch plates that were adjacent to the tiles, so they could never be removed. Some of the sealant had eroded the veneer on two cabinet doors. At my request, Adrian came out to check the work, but said everything was normal. The person he brought with him said he was glad to see they’d used the epoxy grout, as it was superior to cement grout! It took me several days of scrubbing with baking soda and water to remove the grit and film on the surface of the tile, but I was unable to get it all off. In the other kitchen, the grout looked fine, although over the next few weeks it sunk and began to stain. Also, for several weeks, I kept discovering blobs of dropped dried grout, stuck to cabinets, stove, light switches, tile, etc. in both kitchens. Generally, these were not hard to pry off, but I was annoyed at both the failure to clean up appropriately and the sloppiness. It was also clear that Adrian did not know how to apply epoxy grout correctly.

I wanted to give kudos to Adrian and his team. I had a guest break a corner soap, which needed to be replaced. The handyman that normally does stuff in my house wasn't comfortable doing the removal himself and wanted to call in a pro. I called a number of tile specialists and either got that they were too busy for a small job (this market is CRAZY) or very high prices. Adrian came back with a reasonable price and was able to get someone out the next week. They were totally professional and did a great job. I would definitely use them again.

I hired Adrian to replace tile floors and install a new toilet, and he did a wonderful job. He and Pat were punctual, worked efficiently, were courteous, and showed a passion and attention to detail that I appreciated. Adrian suggested tile layouts that I hadn't considered and liked, and handled setbacks in stride, keeping the timeline: demolition was complicated by a hidden layer of vinyl flooring, and the toilet that I wanted to install was damaged during shipment. I would definitely recommend First Choice Grout and Tile.

Adrian and his crew did a great job regrouting the floor, shower floor and shower walls of our bathroom. They also installed a gorgeous mosaic backsplash in both our kitchen and bathroom. They showed up on time, worked hard and got this large amount of work done in 3 days. We needed a little touch up done in a couple spots after the job was completed and Adrian came out and took care of it. They were also reasonably priced. Very happy with the work and highly recommend them!

Adrian was fantastic. We were very impressed. The work was done in a very good timely manner and looks really good, far exceeded our expectation. First Choice Grout and Tile, Adrian, will be our first call when we decide to remodel our main bathroom or any other like work. Thank you, Noeline

They did not come when scheduled and did not call. The work was re-scheduled and they came on the day but not until 3pm and only 1 person arrived. They scheduled the job for 4 days but that turned into 6 days, with constant follow-up from me. To top it off, they wanted more money than their written estimate. I paid the bid amount, but no more. I've found epoxy grout left on the tiles but I would not have them back in my home.

1 We needed to replace the floor tiles. Adrian and his crew brought us tile samples and we chose one to use on the floor. The nature of tile work requires several visits to the house and then wait for something to dry so it takes several days to complete. Then they finished, the tile was beautiful but there was ugly round drain. This was the drain we previously had but it looked ugly in this tile. I bought a square drain and when they finished a second job we had, they took out the cut tiles and put in the square drain and now it looks perfect. 2. This was a more complicated job as they had to remove the old tile and tub and then but up and seal hardy board in its place, install the tub with new plumbing, and put in new tile. They suggested that we raise the shower head as the previous instillation did not have tile to the ceiling. We also needed new fixtures for the new tub. Adrian arranged for his brother, the plumber, to install the plumbing and then come back and put in the fixtures after the tile was done. We went out and bought 12x12 tile for this project and they suggested ways to mount the tile to make it more interesting. I was only thinking of tile stacked with all grout lines matching up. Adrian suggested we might want the tiles staggered. We tried this out with the tile on the floor and it was a much prettier arrangement of the tiles. While looking at tiling patterns on the web we saw niches in the tile to put shower items. So, after they started with the hardy board, we asked it they could do a niche and they agreed. The instillation was slow as it went on for about two weeks as that is the nature of the project. The shower/tub is beautiful and exceeds my expectations. The only small quibble I have is that they said they would come at certain times and sometimes did not come at that time and one case not until two days later. But this was not a regular occurrence. Most times they called if they were going to be late. Truthfully, if it had not been such a long project being late would not have been a problem as we are retired. But in this case, we felt a little housebound.

He was great and fabulous. he finished the job real quick, because we are in a hurry to use the laundry room.

Their price was good, not the cheapest, but also not the most expensive. Adrian was great at getting back to me and scheduling. The part I was most unsatisfied with was his and his crews professionalism and quality of work. The first day when his crew showed up to take old tile out they left drops of white water down my stairs. Now, they did clean that up, but only after I mentioned it later. They used foul language, left garbage in my garbage, and played loud music. This is partially my fault since I was not home during that portion and my teenagers after school were working on homework, but didn't feel comfortable saying anything. In regards to the garbage, it wouldn't be so bad except the small can became full. When working in the master bathroom they left grout all over the handrail, let a ton of grout go down the drain and it dried. The window surrounding the shower in my bathroom was clearly not wiped down after they were done with their work. They broke a tile on a spot they were not even working. They tried to deny that they broke it, but did end up fixing it. I had to have Adrian come back twice to fix sloppy work on the grout. There was air bubbles and missing grout entirely. After we paid him, I noticed outside the bathroom window was this red substance all on the outside of the window, down the outside of my house. To top it off they ruined the boxes of tiles as they were opening them and opened unnecessary boxes, therefore making it impossible to return unused tiles. Now, I take responsibility for this next part, but I made an assumption that the expert would let me know if I needed to do something. Aidan never told me I should have picked out new hardware before he put the tiles on and now we can't update them since it only fits certain kinds. I would not hire this company again, especially if you are wanting high quality work. Maybe if you have a rental.

Errors with tile work.

Adrian and his crew were great. The tile work is beautiful. They showed up when they said they would, they always left the job site clean.

First Choice is great. They installed our kitchen subway tile backsplash last September and we called them again to tile our two upstairs bathrooms. I would highly recommend Adrien and his team.

n had done my tiles, the spacing is on point. In addition, Adrian was careful with the tiles and had clean cuts. The previous tiler we had chipped a lot of our very tiles! Lastly, Adrian and his crew was respectful of my home and courteous to ensure that they were not in the way of what we were doing. They were also friendly, witty, and always a pleasure to interact with. I've contracted them for two other restrooms that we are having redone and am excited to see the results and outcome of the work. I have nothing but praise for his quality of work. Will be posting photos as work gets completed and the entire restroom finishes are in place!

Very prompt (response w/in an hour) when trying to schedule an appointment. Then zero communication. No confirmation for the appointment so thank goodness I stayed home that day b/c they showed up. When asked about how to maintain our new grout with a daily or post shower cleaner, there were no recommendations they could provide. No cleaning requirements besides seal every year & clean with product once a year. Post inspection noticed some bad work under the mirror & wanted clarification on the process. Took pictures & sent to them via Angie's List messenger asking about the inconsistent work & mess. Wanted them to come back to correct, refund part of the amount paid if we have to clean up/finish the job & spend more money to do so. Funny never heard back & its been a couple of weeks.

I cannot say enough good about Adrian. He was an absolute pleasure to work with. The quality of his work is incredible. He had to correct for an existing beam that wasn't quite true, and he did a beautiful job. He is a great communicator. I think this tells you about his character: When I was writing him the final check, I had missed one prior payment I had made for $1000. He immediately told me that I had overpaid him by $1000. His pricing was so reasonable for extra things i asked for as the job progressed, and was considerably less than the first estimate I got. By the way, I used porcelin tile, which is harder to cut. I know you will not be disappointed if you hire Adrian.

Adrian did a complete shower remodel along with the bathroom floor. He is very punctual, he did a great job, he gave a great advice during the design phase, and we cannot be happier with the final result. The work was done in a very clean and professional manner and I would not hesitate to contact him in the future. The reason we contacted him to begin with was because he was very highly recommended by the relative who was very pleased with the remodel Adrian worked on in their house. The whole crew Adrian works with is very pleasant to work with.

First Choice's bid was significantly lower than the other one we got. Not always the best sign, but in this case it worked out well. Adrian and his crew were punctual for both the estimate and the actual job, and performed the work in a professional and timely manner. The entire job--installation, grouting, and sealing--was done in three short days.

Our experience started off positive, and the two young men who worked on our shower were very nice and hard working. That being said, the grout did not dry to match, and it ended up having dark sections in the grout where repairs were done. I contacted them, and they sent someone back to redo the grout. They didn't have the correct color once they arrived, and told me that we might have a custom color and would need to return again. The gentleman suggested that I grab a color match system from the store and decide which color was a match, as it wasn't one of their regular colors. I went to the tile store, and then found the best match possible. After notifying them of the color, it was then difficult to get it scheduled, and when I finally spoke with the owner he was rude. He first expected me to buy the correct grout "since he had already spent enough on the job," and only backed down when I made it clear that we were only in this position since his team had not color matched correctly when doing the bid. I had also wasted a significant amount of time meeting them multiple times and going to the store to color match. If I was told that we had a custom color in the beginning, we should have still been notified when they came for the bid, and we would have paid more to have all of the grout redone. The owner came out to complete the job, and honestly did a very rushed job of removing the incorrect grout and applying the new color. I then needed to seal the grout myself! After it dried for a day, I could easily see that there were sections that weren't done fully, and I am extremely disappointed in the work that this company did. Although his staff was friendly and professional, the owner was anything but. The final work is barely a step ahead of where we were at originally and we decided to wait another year and hire another company to do the job again. This was a complete waste of 3 days of my time and also $455 dollars.

The guy who gave me the quote was nice and said for an extra $200 he could level the floor in my master bath and replace all the tiles. He said to level the master bedroom floor with leveler would be $900. Once the project work began, the main guy started mentioning how much extra work would be involved and began planting seeds to adjust the price higher beyond what the quote was. "oh this is gonna be a lot more work than we thought it would be".... I wouldn't trust anything the quote person says and get adrian to inspect everything before starting with him. The master bedroom floor isn't level. They put down 8 bags of leverler which wasn't enough. To do any more would cost more. The quotes they give you covers time and materials, but whether or not it covers ALL the time and ALL the materials NEEDED to get the job done correctly wasn't known until mid way thru. Since I was hitting my budget (and felt like I could finish it myself for less) I let it go unfinished and decided to cut my losses short. They did improve it but it is in no way level. This is a result of the quote person not communicating the need well. Adrian acknowledged the quote person will say whatever it takes to secure the job. The tile in the bathroom all got replaced. Adrian did a nice job with the tiles and I'm happy with how they look. I had to pay a lot though, much more than what I had wanted to. He did some nice add on caulking around the house and cleaned the shower pan. The quality of his tile work is good, probably an A, but his leveling work is F, so my quality score below is a C. He left the worksite pretty messy. I'm gonna need to order a pressure washer service to clean all the tile cutting residue off my back deck. I gave him numerous opportunities to have it cleaned and he flaked on all occasions. When it comes time to pay the bill, adrian reminds you all the extra work they had to do (stuff they should have foresaw during the quote process) and makes you feel guilty for being able to afford his service so that you give in to his request.

Great! Prompt response, timely quote and installation, really good work. In and out in less than two days.

Was prompt in coming out to provide bid. Their work was perfection to detail. Shower looked like it was brand new. So glad I found them on Angie's list. A plus. Will be using them for other jobs and will be referring them to friends and family.

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I got an estimate for the job over the phone and chose this company because they were available to do the job quickly. I was happy with how professional they were. They were good about communicating exactly what would be done and how long it would take. They cleaned up after the work was done. And both showers look great.