Fischer Van Lines, Denver Moving Company llc

My letter to Fisher (FYI, I paid $1350 for this experience): INITIAL CONTACT: Not only was the initial connection with you questionable (the fact that you trashed the reputation of your competitor on the phone is both ironic and unprofessional) but the move experience was miserable. THE MOVE ITSELF You said you were sending your best team, yet they took over four hours to load a limited number of things that were already boxed. They stood around in the beginning because the elevator was in use instead of going to the apartment and getting things loaded up and the two items that needed disassembly (one table removing the legs only and a bunk bed that had about 20 bolts to be unscrewed). The entire quote was about 4 hours so when I called to ask why it was taking so long, instead of explaining it, you yelled at me, told me to mind my tone (which was concerned) and you were so shockingly derisive that I felt cowered and threatened. I've never talked to a customer of mine like that in 40 years. I talked to them on the phone and asked if they wrapped all the furniture and they said yes, not knowing I had house cameras (I did let you know they were there but clearly the movers did not know) and could see nothing was wrapped. I have a video capture of them moving in the china cabinet, a door swung open and they were lowering it onto the door which was being pushed into the floor, hurting both the door and the floor, when one shouted to the other and they pulled the door up. That cabinet is now off-kilter in the door and the knobs do not line up. I have a before picture and after. Then you had the audacity to call me and require I pay everything upfront because of my concerns made you think I would not pay. You actually threatened to hold my things hostage on the truck, make me pay for those hours, and not give me my things until I paid all upfront, even before I'd be able to see if they damaged anything. You inflated the amount I would have to pay and I had to work out a deal with you to pay half and eventually, force your hand and unload the things. Holding my things hostage is a conversion of property, illegal, and I knew that only because I'm in the storage business. How many other people would not know that and be intimidated and extorted by your actions? Only after you found out who I am, a reputable businesswoman, did you suddenly, completely change your tone. PAYMENT You quoted a price and hours and the actual hours were double and you added on things that were not in the initial conversation which I had to be forceful in being unwilling to pay for it. Many people would have been exhausted by then and just paid it, in much the way I'm not even going to bother asking you to pay for the things you broke because dealing with you is more unpleasant than the cost of repair. Nothing was wrapped as stated, and we could see that on the house cameras, so now there is really no excuse for how long they took in Denver. I could see how slowly they were moving on camera, so your quote of 3-4 hours was more than double. The reason I went with you at a higher hourly rate was because you said your "best team" would be fast. We would have been way better off with the other company that only charged $135/hr rather than your $170/hr. You refused to take a credit card though your information says you take credit cards and you took my deposit by credit card. Again you threatened to hold my goods hostage unless I paid by PayPal. I do not have nor use PayPal, and since you took my card initially, I had no way to know that you would insist on me paying in a manner that I could not do. The back and forth on this was horribly time-consuming, upsetting, demeaning as to the way you treated me and again threatening me with legal action if I tried to pay by credit card. DAMAGE & ISSUES I returned to the home to find: * Damage: ... A broken wall-mounted mirrored jewelry case, so clearly not wrapped. The case is now unusable and I will have to completely replace it, which will cost $200+.[Note they reimbursed this, but only this] ....Glass not put back in China cabinet because almost all of the glass holders are missing or broken so I have had to order more and wait. They clearly tried to wedge the glass out rather than unscrew them slightly, and so it broke the clasps. ....Plants left in the garage despite me asking for them to be left inside, so they stayed out in freezing Temps for 10 days. One pot was so cracked we had to transplant and dump the pot. * Laziness: ....Beige couch brought down to mudroom but pillows left up top scattered (just lazy) ....A Mattress was on the bunk bed and was obviously the twin mattress for the split queen bed. ....A table not even turned over so I had to manage to turn the very heavy stone table over on my own. ....Gray Couch cushions were not with the couch so we had to hunt for them. ....White drywall paint on the wood side of the tan recliner that looks like it scraped against the wall. Likely they tried to move it indoors rather than along the easier, more open, outside where we told them to move things. We saw on camera them trying to do this and back-tracking. ....Scrapes on the side of the bunk bed, clearly fresh scrapes. One guy spent two hours trying to put the bunk bed back together because he did not label the parts (which is a basic rule of moving/disassembly), so the cost of moving of that bed was half of the new cost of the bed itself, and now it's damaged. * Missing items: ... The queen bed had part of a leg missing on the bed and the power strips were not kept with the bed so we had to hunt for them (still have not found the leg and need it for my main bed to function!). ....One of the power cords for the scooter. We still have not found that either. All this will go on our online review and I am copying Amber from Angie's List. Sadly this was my first time using it but to Angie's List credit, Amber called me to ask how it went (got an earful) and has followed up, which is very impressive. They deserve better contractors than Fischer Van Lines. With great frustration and disappointment, A very unhappy one-time-only customer

My experience with Fischer Van Lines was a success. Jerome and KB were quick, thorough, and respectful. I plan to use their services again for future moving needs.

Perfectly. The office staff set up everything carefully, and checked in with me several times before moving day to provide me with updates and to answer my questions. My moving team, Steve and Nick, were terrific: professional, kind, respectful. Not only did I have zero damages, but these two took great care to help place things and even gave me advice on how to set up my chest freezer, and more. If I move again, I will request these men by name. I chose the company because of their online video, which shows that the owner treats his employees as the valued professional they are.

This is our second time using Fischer and we had a different crew this time around. Our crew was great - they were able to unload our two moving pods in record time. Nice work! The crew was friendly and efficient.

Fischer Moving Van Line is top notch. As you know selling and buying a home can be stressful. As well as finding the right moving company. Let me tell you about Fischer Van Lines. You can't go wrong with them. From the office personnel to the crew that does the loading and unloading of your home items. The crew I had was very professional and such hard workers. They were very polite. The day of the move it was so hot and I lived in a raised ranch style home. So that meant lots of stairs. I might add that they took such care of everything and I had absolutely no damage or breakage. If you are moving please use Fischer Van Lines as they are reasonable, professional and treat your items with such care. If I ever move again I will call them. Thank you to all the employees of Fischer Van Lines.

Harry, Steve, Nick and Brad were exceptional. They were professional, openly enjoyed the work they did, and worked fast to save me money. I was impressed with how long many of them had been with company and how the veterans took time to help the new team member learn. Everything was loaded and delivered without a scratch. The crew was a little late, but called to let me know they were on their way. We were moving from a two story 1500 sq ft home to a three story 1800 sq ft home. I had everything packed when the arrived, and they loaded the boxes and big furniture from the old home and delivered it to the new home, including getting it to the right floor/room, in under three hours. Fischer Van Lines may cost a little more than their competitors but they also deliver a superior service. From obtaining the quote to all my furniture delivered in the new house, the experience professional, friendly and easy.

They did great as always.

They did a good job.

They were very professional and very thorough and very pleasant. They were very cheerful while doing their work. Management followed up at the end of each day to help make sure everything was going to our satisfaction.

The work they do is worth the amount they charge! They handle everything with care, and I was very pleased with the outcome. It went smoothly, they were focused and polite. They were very professional.

Top notch quality of service and professionalism and over all amazing service!

They are responsive timely and efficient

They were really accommodating. They were really fast and did a good job. They didn't break any of my furniture during the move.

The staff were amazing!

It was the most positive experience we have had for moving. The owner was great with communication and letting me know when the drivers were on the way. Thomas, David and Marcos were fantastic. They were so kind, professional and took great care with our items. They made what we anticipated to be a stressful move very easy and pleasant. I highly recommend this company!

Very extensive move from 3 separate homes. 3 employees required they were very experienced, courteious and professional. I would use them again in a  heartbeat.

They did an excellent job, moving everything on time and without any damages!!

I was very stressed out and this company was amazing. The guys they sent, top notch, quick, efficient and patient. I was on a tight budget and they knocked the move out in a fast as possible. I had a few pieces of art and antiques that they went out of their way to make sure were padded and secure before moving. Even suggesting I keep a small carpet so as to line my storage unit to further protect my things. They might cost a little more however every dime was worth it. I will definitely use them again.

I used Fischer Van Lines for previous moves didn't hesitate to hire them again. Overall, my items were moved into my new home, so goal achieved. Getting to the goal was a long, drawn out, and overly expensive process. One mover kept taking breaks, including an extended bathroom break (I was charged for that time), and the other one (obviously frustrated) did the majority of the work moving the boxes. I have an injury, which is why I hired movers, and wound up having to take items to and from the truck to get the move going faster. I was quoted an estimated number of hours, which was the same as previous moves with the same amount of items, and was assured that they would do everything possible to stay in that time frame. I paid significantly more than I was originally quoted due to the longer move time and non-urgency of the movers. I called the company and expressed my dissatisfaction to a manager and was told I would receive a callback, which I have yet to receive.

The movers were professional and pleasant. They worked really quickly and efficiently, and seemed conscientious of both my time/the cost per hour, as well as ensuring nothing was damaged in the move.

It went great.

Service was excellent.

For two guys, Josh and Johney were really fast. Got everything done in about 3 hours including driving time. Would recommend.

The team did a great job, even in a snowstorm.

Eric and Jon were excellent! From beginning to end they were professional and careful with our items. They were also very friendly - it made for an enjoyable day.