Five Star Bath Solutions of Fort Collins

"We are disappointed to see this review posted many months after our last communication, particularly because it contains several claims that omit important context. We do acknowledge that there were missteps on this project, and did our best to rectify them in a timely manner. First, the statement that we "demanded payment" is simply false. Our company does not strong-arm customers into paying for work they are unhappy with. In fact, this project concluded with several thousand dollars remaining unpaid due to the homeowner's dissatisfaction. Despite the withheld balance, we continued communicating with the homeowner and addressing concerns that were brought to our attention. Several statements in this review are factually incorrect. We never hired a drywall contractor on this project, despite the claim that one was brought in to correct our work. Furthermore, the assertion that a drywall contractor corrected plumbing issues is difficult to understand, as drywall contractors are not plumbing professionals and do not perform plumbing repairs. No hired drywall specialist would "try his hand" at plumbing work on a job! The review also alleges that we mismeasured a vanity. The reality is that the original project scope included replacing the vanity. Once it was discovered that the vanity would be a custom size, the homeowner chose to retain the existing vanity and have it refinished instead as a cost-saving measure. As a result, we did not supply, measure, or install a replacement vanity. The refinishing work was performed by a third party and was not part of our installation scope. We have photographs documenting the completed installation that show the threshold was sloped appropriately toward the drain. Most importantly, this review was posted months after our last communication. If the shower were truly leaking and unusable as described, we have not recieved a request for warranty service, or some form of communication giving us the opportunity to evaluate the alleged ongoing issues. No such opportunity was provided before this public review was posted. We understand that remodeling projects can be stressful and that disagreements sometimes occur. However, prospective customers deserve the full context. This project ended with a substantial unpaid balance, multiple efforts on our part to address concerns, and months of silence before a one-star review containing several statements that we believe are demonstrably inaccurate. We stand behind our work and remain willing to inspect and address legitimate warranty concerns."