Approved
Five Star Painting of Loudoun
Exterior Home or Structure Paint or Stain, Interior Home or Surfaces Service, Specialty Painting Service,
About us
At Five Star Painting of Loudoun, we're proud to be your #1 local painting company in Northern Virginia. Recognized as a multi-year Best of Loudoun winner and the Best of Ashburn recipient, our reputation speaks for itself. We provide full-service painting—interior and exterior painting for residential and commercial properties, cabinet refinishing, wallpaper removal and installation, trim and moldings, garage refinishing, decks & fences, and more—backed by skilled painters, quality materials, and excellent communication. Our mission is simple: deliver five-star quality painting with a five-star quality experience. Contact us today for a free estimate!
Business highlights
Se habla espanol
Veteran owned and operated
14 years of experience
Services we offer
Additionally, we offer cabinet painting, garage refinishing, siding painting, and deck and fence re-staining. , At Five Star Painting, we provide interior and exterior painting for both residential and commercial properties. , Further, we offer light carpentry including drywall repair, and crown molding, wainscoting, or trim installations for that "Wow" effect. , Our Five Point Promise includes a Project Manager to oversee every job, on-time arrival, free estimates, clean-up at the end of every job, and free color consultations with an interior designer. , We are licensed, insured, and offer a 2-year warranty, as well as offer 0% financing for up to 12 months.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.776 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 9% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-25 of 76 reviews
Reggie E.
Apr 2025
Job done very professionally. Work started and completed in a timely fashion.
Response from Five Star Painting of Loudoun
"Thank you, [Member Name Removed]! We appreciate your kind words and are glad your interior painting project is to your liking."
Megan C.
Jan 2024
Absolutely amazing experience from start to finish. Every employee whom I interacted with was a pleasure - from the estimator to the interior design consultant to the project manager to the painters. The work was not only perfectly done, but also in the utmost professional and respectful manner. I would hire and recommend 5 Star again and again.
Kate I.
Oct 2023
Five Star Painting of Loudoun - Not Only Painting! They have now completed several jobs at our home. The last was replacement and repair of our deck surfaces, plus staining. We were so happy to discover that they do this, since most companies want to build you a new deck. We then had them also stain our fence. So far, they've painted the exterior of our house - a great job, on time, exactly what we requested, with attention to detail, and a walk-through at the end to be sure we were satisfied. When we needed interior painting, we didn't even get quotes, we just went straight to them. Again, superior job, even to repair of drywall. We still have another interior job to complete. They have competitive quotes, and responsive, professional team members who do careful, exacting work. This is a company you can trust to do your painting and (basic) carpentry anytime!
Response from Five Star Painting of Loudoun
"Thank you, [Member Name Removed]! Thank you for all of your repeated business and trusting us with your deck refresh. Enjoy the Spring and upcoming Summer season!"
Dwayne H.
Sep 2023
Great job. Would hire again. Price higher than others but quality of work was very good.
Response from Five Star Painting of Loudoun
"Thank you!"
Mingfang L.
Aug 2023
Their whole team worked extremely ho*** ** my two projects of power wash, painting deck and Fence. They did their job well done. Project manager Esmeralda Castro was professional, knowledgeable, and helpful. She came on site several times to check on the performance and job quality, answered all my questions and shared her points of view on future maintenance. She and her crew are pride of the Five Star Painting. Thanks!
Response from Five Star Painting of Loudoun
"Thank you so much for your review. We appreciate it!"
A G.
Nov 2021
IF THERE WERE ZERO STARS I WOULD GIVE IT: I have used 5 Star Painting (Loudoun County-Ashburn/Sterling) for a few jobs over the last couple of years. Their service has been extremely mixed. I have had very/extremely poor jobs done by them. The turnover they have in project managers is one of their biggest issues, and the business took a nosedive when I had to deal with Laura, who is an extremely aggressive and bad PM. But, that was by far their only problem. They have a very young crew who do a sloppy job who talk on their phones all day and bring their microwave to cook food to sites. This crew did a very lax job on an exterior job and I had to ask that their mistakes be corrected. I think the company also got complacent having me as a customer and the last job they did for me wasn't even reviewed after it was finished. When I called to ask that the job be finished (that had been agreed to before the job started) I was treated with hostility, rudeness and payment was demanded before they would come out and finish the job. No one ever called me to ask me if I was satisfied with the job. I cannot recommend them. They are merely concerned with how much money they can make off their customers and contractors. The fact that instead of calling me they try to justify their poor service should give anyone pause to ever work with them.
Response from Five Star Painting of Loudoun
"[Member Name Removed], we are happy that some of the jobs went well and regretful that some others did not. I understand that you are upset that we have chosen not to continue to work with you. There has been a history of adding scope to the job while not wanting to pay for the Change Order, not being available for scheduling and rescheduling at the last minute, or insisting that new work be done the same day and not taking our schedule into account. Most recently, we had a situation where the original scope of work was completed and then you requested new work as the paint crew was leaving the job. You refused to pay the original invoice until the new work was completed. All in all and as I stated in an email when you reached out to request a new quote, it is best for both of us if you find a new painting company."
Katherine W.
Oct 2020
We had a wonderful experience with Five Star Painting. We had a large painting job that included most of the interior of the house, and the kitchen cabinets. We got several estimates and Five Star's was by far the most detailed and easy to understand. We were able to get on the schedule quickly and the team completed the job in 4 days. The crew was friendly and incredibly professional. They cleaned up every day. Their work was immaculate and the results are stunning. We are so grateful to Jon, Laura, Felix, and the crew for helping to make our new house feel like home. We will definitely use them in the future.
Response from Five Star Painting of Loudoun
"Thank you so much!"
Keil J.
Feb 2020
It went Very well
Response from Five Star Painting of Loudoun
"Thank you!"
Debra B.
Aug 2019
Big job with high dollar amount but when asked to assist two seniors with disabilities move some items off of deck before the painting - no help! Ok. Shout out to Adam Kerr and Ramon.
Response from Five Star Painting of Loudoun
"We are so sorry that you did not get the help you needed to move items off the deck. We really didn't understand what you needed us to do, as we always assist in moving items for our customers. So again I apologize that this didn't happen for you. We are glad you were satisfied by the final paint job. Thank you."
Michael C.
May 2018
Great work and service! I have used them three times and will contunue to use them in future. They are professional, punctual, high standard of work. For each project they provided the most competitive quotation. They addressed my concerns promptly and honored their warranty when it was required. I will definitely make use of them again.
Response from Five Star Painting of Loudoun
"[Member Name Removed], thank you for the great review. You are a pleasure to work with."
Wendy F.
Apr 2018
This company had good local reviews, and their price quote was a little lower than others. This was a great experience. An estimator, Laura Dimbylow, came out to discuss what I wanted and work up an estimate. They broke down the estimate very clearly by room and what was being done. I arranged to have my living room, dining room, family room, and kitchen painted. One of the walls that needed to be painted was a very dark color, and the kitchen had a sand texture paint that would need to be removed. We also had water damage on the basement ceiling that needed to be patched and painted. The day the work was scheduled to begin, a production manager, Spencer Marrott, walked through with me to make sure they understood what I wanted. He also was able to give me a quote and add additional work I had decided later I wanted - the entry and hallway. When the painters were finished, the production manager walked through with me and made sure everything was done to my satisfaction. He pointed out a couple of minor areas to the painters to have them touch up before they left.
Response from Five Star Painting of Loudoun
"Thank you so much. We appreciate your review!"
Denise H.
Sep 2017
Customer service follow up was poor.
Jodi M.
Sep 2017
They were great. There was quite a bit of patching to be done before they could paint. They were prompt, professional and great to work with. I had gotten several estimates and they were very competitive. They primed, patched and painted. I had one area of concern that I noticed after they were done and they came back a few days later - no questions asked - and fixed it!
Josh C.
Aug 2017
Five Star was one of 5 quotes I received, and by far was the most professional. Their quote broke down the cost into labor and materials by room. This made it very easy to understand what I was paying for, and adjust based on budget. They were also the most accommodating in terms of scheduling the work before I moved into the house which was critical. There team was professional and timely. They laid down plastic everywhere they painted to protect existing surfaces. Painting in each of the rooms looks exceptional. The team was willing to help out in small additional ways that were not originally contracted for, which I greatly appreciated. Clearly they wanted to provide the best service possible.
Response from Five Star Painting of Loudoun
"[Member Name Removed], Thank you so much for your review! It gives us great pleasure to know that our painting teams are doing superior work in the homes that they are repairing and painting. We hope that you use our services again, and appreciate the support that you give to our business! Customers like you help us thrive. Thanks again for choosing Five Star Painting! Five Star Painting Ashburn, Virginia"
Mary T.
Aug 2017
Everyone I came in contact with was completely professional, reliable and competent. The paint job was was beautiful and I highly recommend them!
Elaine M.
May 2017
Starcom was professional from start to finish. Bill Miner and Scott had a meeting with hubby and I. They are extremely nice and well versed in their company. I was very impressed. There weren't any surprises. The quote is what we paid. I was able to trust them. Their expertise, quality of work and end result exceeded my expectations. It was very fun to go shopping with Bill to get everything we needed. I would highly recommend Starcom! We will use them for future projects.
Kim C.
Mar 2017
The work was fantastic and the follow up wonderful. Marc Schwartz did the estimate, taking detailed measurements and notes of all I wanted done. The estimate provided was very detailed and included everything I had requested. Adam Kerr was the foreman. He was excellent He kept me informed of the work and worked with me on finalizing the projects and the small items that needed "fixing" before the job was complete. I highly recommend Five Star Painting
Raymond C.
Feb 2017
The first sub contractor he used performed unacceptable work that needed to be redone. He would leave in the morning leaving two painters that we could not communicate with. When Stewart asked the Forman to discuss issues we had with us he took his crew and walked off the job. Stewart told us later that he was running another job on his own somewhere else. Stewart arranged for another contractor to take over the job but the number of painters promised were never provided. The inside painting and other work was completed and we're mostly satisfied with The inside painting but the painters were somewhat sloppy. Stewart gave us a cleaning credit. We're stilll finding paint drippings in areas. Example, had to have the refridgerator repaired and when we moved it away from the wall found paint on the hardwood floor. The power washing was done in less than a professional manner but we didn't complain at the time. Since the work had gone on for much longer than promised, and we had been thru so much stress we were just glad to have them gone. However, one of the Window seals was broken. Stewart convinced us that it was not as a result of the power washing. However later we noticed the pattern on the screen where the power washer was sprayed onto the window at very close range. I sent Stewart an email about this and his response is still that the window is defective. None of the other windows installed at the same time have any issues. At night when we pull into our driveway we can clearly see where the power washer was placed too close to the siding and left some type of damage or staining on the siding. We have not discussed this with Stewart. The repair work done to the front door has failed. This was molding around glass in the door. We were planning on replacing to door buy Stewart and his sub contractor told us they could repair it. The repair failed. So we paid for the repair, paint for the front door and the cost of painting the front door. In summary the job took much longer than promised, the number of painters we were told would be onsite to do the work never materialized, sub contractors were used, not employees, and my wife and I were stressed out day after day. We now need to pay for a new window that I'm convinced was damaged by the power washing an are out the cost of the work done on the front door. I'm only writing this review now for several reasons. Mainly I don't like writing reviews. But every time I see the power washing stains on the screen on the broken window reminds us of how unpleasant and stressful the entire process was.
Response from Five Star Painting of Loudoun
"Again, we extend our apologies to Mr. [Member Name Removed] for any disappointment he has experienced. We have explained this to him several times and were surprised when he posted this review 18 months after the work was done. Let me reiterate some of the issues: 1) Quite honestly, I switched the paint crew because the first crew could not handle the micro-managing and constant questioning being done by the customer. They requested to be changed off of the job with this customer, so I sent another crew in to finish the job. 2) A daily walk-through as well as a final walk-through was done at the end of the job. All touch-ups were taken care of then. We tell our customers that if they see something later, the job is warrantied for 2 years. It is the customer's responsibility to contact us. 3) The window in question was a new window. New windows do not break a seal, even when power washing, unless that are defective. Mr. [Member Name Removed] contacted his window company and asked for a replacement and found that they are out of business. When he could not get his window replaced, he came back to us for a replacement. I have consulted with a window company and they verify that there was no damage done by us. It is a defective window. The reason that no other windows have failed is they are not defective. 4) The front door is behind a storm door that faces South. It gets very hot during the day - up to 140 degrees and simply melts the seals. The window in the door was already cracked around the glass. It had been repaired before and had failed. We advised Mr. [Member Name Removed] that he needed a new door because we could not warranty that his door would not fail again. He insisted that we try to make it look better which we did. I am not surprised that it has failed again. It is not true that we talked him out of buying a new door. We would have welcomed that decision. Overall, Mr. [Member Name Removed] was a difficult customer to work with. His house was beautifully done. We are sorry he experienced stress during the process. We did as well. I went over 3 times after the job was complete to try to make him happy and satisfy him. I now have 2 teams that have requested to never work with this customer again."
Peter F.
Nov 2016
All the work that I mentioned above was completed in 3 1/2 days. They came on time everyday or contacted me to say they were on their way. They were very respectful of my wishes and even changed a couple of items when I didn't like the original way it was done. <br>At the end of the day they cleaned up everything and never left a mess. Marc, Andrea & Tina were wonderful to work with and Tina made sure that everything was done right or she had the guys change it right away. <br> <br>I would highly recommend this company to anyone who is looking to have a painting project done.
Jonathan G.
Oct 2016
The job was prepped nicely. Opportunities for repair were identified. Final paint job went smoothly and the finished product looks great. I look forward to working with them again!
Blake M.
Aug 2016
Great work, the painter did an excellent job. The company also provided a reasonable estimate to cover the additional wall painting required (not covered under the deal), since this was not a four-wall room. The company did a pre-work assessment to be sure they understood what was required. Very happy with the work.
Michelle F.
May 2016
unknown
Chris M.
Mar 2016
I think this is an important story to note and the how a provider gets an "A". <br /> Stuart's team painted and stained the inside of a brand new porch I had built. The rafters are painted white and the bead board on the ceiling and the floor where stained. There were some small problems initially after the job was completed, but Stuart got back to me, addressed my concerns and addressed the issues until I was satisfied. <br /> I truly believe that the difference between an "A" provider and one that is not an "A" is the follow-up and addressing of any outstanding issues. <br /> I appreciate all the work and dedication to ensure that I was satisfied and that my porch was perfect so that I can enjoy it with my family. <br /> I would highly recommend Stuart to friends and family and look forward to getting another quote from him when we paint the inside of the house later this year. <br /> <br /> <br />
Andrea C.
Mar 2016
unknown
Chris V.
Feb 2016
Overall our experience with Five Star was solid. Tina, Stuart and all of the workers were professional, courteous, attentive, etc. We received a few quotes and Five Star?s pricing was pretty much in line with the other quotes we received. They were a tad higher, but we chose them because a) they reviews we read were good, and 2) they offered something that other don?t, which is a color expert. If the customer is interested, they have a color consultant (Jill) that they?ll send out to your house to help you select colors. That was a huge deal for us as we had a long list of options we were considering but we were having problems <br /> narrowing those options down. Having Jill come by certainly helped. <br /> Before the color consultant Tina came out to give us the estimate. The estimate she sent was detailed with room by room pricing, pricing to paint ceilings and trim in each room, her cost for paint (should you choose to buy paint through them), etc. <br /> Once we signed the contract they were able to schedule us pretty quickly and were accommodating to our schedules. Both Tina and Stuart came by to do the initial walkthrough, which is to go back through everything one last time to make sure everyone was on the same page about the rooms, colors, etc. And right after the walkthrough the guys got to work. They spent most of the first day prepping the areas and fixing areas on the walls that needed to be patched, primed, etc. The job only took 2 days. <br /> For the most part they did a solid job and we would use them again. There were minor things that we wish they did a better job with (specifically lines). We know that most painters don?t lay tape to make perfect lines as it?s a time-consuming process. But, unfortunately, not all painters have a good enough hand to get straight lines using the freehand method. And that was the case on a few of our walls. There were a few walls that their lines weren?t great. Some I have corrected and others are more difficult than others to correct myself. Having said that, tape would be the way to make those lines perfect. <br /> But again, it was a solid enough experience at a reasonable price? so we would certainly consider using them again in the future. I am stingy with my ?A? ratings in general as I feel those need to be reserved for companies that provide services that would be difficult to top. So, a B- rating from me is very solid (probably equivalent to an A-rating from most). <br />
Licensing
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FAQ
Five Star Painting of Loudoun is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 5:00 PM
Sunday: 8:00 AM - 5:00 PM
Five Star Painting of Loudoun accepts the following forms of payment: CreditCard
Yes, Five Star Painting of Loudoun offers free project estimates.
No, Five Star Painting of Loudoun does not offer eco-friendly accreditations.
No, Five Star Painting of Loudoun does not offer emergency services.
Yes, Five Star Painting of Loudoun offers warranties.