Fox Granite

PLEASE BEWARE and know that I am writing this review for those hardworking individuals who genuinely want to know the good and the bad before spending their money. And I do not want to see anyone disrespected, or made to feel less than (like we did), regardless of the amount of money being spent. Trust me, when I first read the previous reviews, I was excited about this company. Unfortunately, my lived experience was a complete nightmare. When Greg first saw our kitchen he seemed extremely annoyed, and proceeded to tell me, in a stern tone, that it did not make sense for us to be changing perfectly good countertops. And after basically calling us stupid because we wanted to change our countertops. He then commented that this was the reason why he did not like working in neighborhoods like ours (Dominion). He went on to explain that he did not like working with rich people because he did not like their attitudes. Yet he was the one acting totally hostile and disrespectful. Lets be clear, I am a retired Army Officer and disabled Iraq Veteran, and we are far from rich. So, with tears in my eyes from complete shock and disbelief, I asked him what made him think that he could come into our home and insult us. I went on to remind him that I had asked for an in-home estimate, not a mouthful of demeaning and disrespectful comments. My husband came to see what was happening, and that is when Greg changed his tone. He immediately apologized and stated that he was just scared to do such a complicated job, so instead, he displaced his emotions onto me. He also admitted that he does not like to do custom jobs, and asked if we would allow him to start over. And because we are forgiving Christians, we forgave him and agreed to continue. When Greg brother, Sam, came to take the measurements, we were alerted that he had come through the front gate of our neighborhood, but 10 minutes later, he still was not at our home. So I called to see if he was lost, and he immediately became defensive. When I tried to explain to him that we are responsible for our guest and it had already been more than 10 minutes at that point, he angrily stated, I will be there in a minute. The whole time he was there it was cringe worthy and uncomfortable. The next day, I called to confirm some information, and Sam was not only short with me, but he cut me off multiple times. He then began to slander another business not knowing how to do their job, when actually he was the real problem. When I tried to explain to him that there was no need to slander another company, Sam began to make a childlike noise as if to drown out any additional words coming out of my mouth. I was treated better by our country enemies during war then these two brothers. Not only did I feel attacked, I felt judged and made to feel as if I was the problem. Even though, Greg stated that he was used to getting these types of calls about his brother offensive behavior from other customers. If you decide to go with them, just know that having an opinion or asking them a question may automatically mean that you are challenging them in some way, and result in you being disrespected and dismissed. So be prepared to be silenced or rudely spoken to.

Professional staff. Helped with us selecting the right product and installation was done on schedule and done by professionals. You can trust Fox Granite with your project.

Couldn’t be better

Sam from Fox Granite was very helpful and courteous. His estimate for the job was detailed and easy to understand. They had several slabs of guartz at their facility, so I was able to see the large piece before making a final decision.

I would give Fox 10 stars. These guys are a shining example of what makes a good company. Very professional, truthful, reliable, efficient, fairly priced. They were immensely helpful in picking out the right countertops for my kitchen. No other company brought materials to my home where I could see how they would look in my actual kitchen. I was going to go with a different material, but they were spot on in their recommendation. My counters are amazing!

There are not enough praises I can give this fantastic company! When we called them Sam came right out to give us a quote and spent a lot of time with us on all the different options. Everyone is so professional and you can see the goal is to give you the best service and product available at a reasonable price. We wanted to change the sink after we had decided on another color and Sam worked with us to change it even though it meant another trip for them to go get it. There are so many details like that where they just went way out of their way to help us out. I can go on and on about how great they are, but what really sets Sam, Greg and their team apart from other companies is not just that everything they do is excellent quality, but how they handle a problem when an issue arises. Many contractors are good when things are running smoothly but you really see how professional they are when they have to deal with a problem. Through no fault of theirs we had a couple of issues come up and they responded so quickly followed through with the stone company and got everything resolved. Fox Granite is a top notch company from start to finish!

They were on time. They provided excellent customer service! They followed up with phone call to make sure that the project was done to our expectations. This is a family owned and run business I highly recommend Fox Granite.

Easy process and they walk you through everything great people

Top notch from start to finish!!

Good job