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Frost Heating & Air Conditioning LLC
Generator - Install, Electrical Baseboard or Wall Heater - Repair, Brick or Stone Fireplace Repair,
About us
Gary Frost and Frost Heating and Air Conditioning has been in business for over 31 years, servicing and maintaining a high quality of work throughout new jersey. Frost Heating and Air Conditioning has worked hard to make sure that our staff knows the most up-to-date information about all of your heating and cooling needs, making us a reliable source to tend to your HVAC needs. Keeping you cool and warm is our goal!
Business highlights
Emergency services offered
39 years of experience
Services we offer
Boilers., Evap Coolers, Heating & Cooling Units, Indoor Air Quality Products
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.981 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 1% | ||
| 0% | ||
| 1% | ||
| 2% |
Showing 1-25 of 81 reviews
Rock B.
May 2023
The new Air Conditioner system was supposed to be put in this same spot as the old one but they did not do it there. The new air conditioner is now mostly in my walking path. I can't manage to fit a stroller or garbage pail around past it without haveing to walk in grass because the air cond is blocking the way. Then they left a big hole in the ground where the old air con was. Who wants a air conditioner in teh middle of their walk way?
Troman T.
Dec 2021
Frost Heating & Air Conditioning is knowledgeable, responsive, courteous and affordable. They have been a “go-to” business amongst my family for generations and will continue to be our “go-to” for years to come.
Terri F.
Sep 2021
I have relied on Frost heating for many years and have no reservations recommending them. Over the years they have provided general maintenance for our 3 heating and A/C units and have also installed replacements as necessary due to age. They have consistently been thorough and detail oriented. I have never felt misguided or taken advantage of. They strike me as a well run family business with the customers’ best interest at heart.
Loiis D.
Sep 2021
They did an excellent job and very quickly. They were always on time to work and were very professional. They even installed a new thermostat. I was very well satisfied with their work and would highly recommend them to others. Their prices are very reasonable.
Kenneth R.
Sep 2021
It went well and was done in a timely fashion.
George M.
Aug 2021
Promptly checked old system and determined that a new system was needed. The following day installed and back working that day. Very satisfied with service and workmanship. Have used before and will again.
Laura D.
Jun 2021
Air conditioner failed in 90 degree weather. Frost was quick to respond with a quote and with the delivery and installation of the new system. They kept us posted each step of the way. I felt as if they treated this installation as if it was going into their home and made sure the job was done correctly. Gary provided education on air filtration and how to reduce noise inside of our older home from the system, much appreciated! They also cleaned up the job site perfectly.
Danielle T.
Jun 2021
I hired due to good reviews. When it came down to it, Gary was just a salesman that didn't stand behind his work. Lots of excuses and was not there when we needed him to fix his faulty work. Then refused to talk to me when told he forgot to seal the combustion exhaust pipe. Made us and the 2 dogs sick for months. Total crook and dishonest.
Response from Frost Heating & Air Conditioning LLC
"the customer forgot some important facts: 1 - The job was inspected and passed according to NJ uniform construction code by Ocean township Building Dept. 2- When the customer didn't get her way, she contacted the Manufacturer of the equipment we installed, and representative John Scarpa, the eastern United States rep spent 3 hours there with all the same results and everything was fine The customer's review is false and not in accordance with the findings from the township, and the manufacturing service representative themselves, as they have agreed their was no issue with installation by our company. Furthermore, the customer has had issues with every single contractor she has hired, including three HVAC companies Gary Frost"
Timothy J.
Apr 2021
Frost provided excellent service and very good quality work and hardware. I have used Frost many times. Highly recommend.
Maria D.
Feb 2021
Gary and his employees are very diligent in doing all the necessary repairs as well explaining it all so you know what you are getting and why it needs to be done. Extremely clean while working and very friendly crew.
Tammy G.
Feb 2021
Excellent. Responsive, fair and professional. Respected our premises, made good suggestions to improve system performance and efficiency. Sensitive to cost and made practical recommendations.
Lisa G.
Feb 2021
I have been using Frost for over 20 years Gary and now his son are wonderful .Professional, fair priced .Wont do any unnecessary things .Honest and prompt. I highly recommend them Ill never go anywhere else
Nancy M.
Oct 2020
Nothing could have gone any smoother! Frost Heating & AC did a great job! From start to finish the process was done in a professional, efficient and timely manner. We couldn't be more pleased with their high quality of work. We have used them before for our AC and that went great also! We will continue using them for any future work and continue to recommend to all family & friends.
Jennifer P.
Sep 2020
Very well - the crew (including the business owner) worked efficiently, tested the new units, and ensured the inside and outside of the residence was clean when they finished.
Francine R.
Sep 2020
The installation and service went very well. Frost Heating came out timely for the estimate and delivered the best price for the HVAC replacement. It was in July during the heat wave and Gary and crew made sure the work was scheduled and installed as quickly as possible. He and his staff did the installation in one day in a very hot attic. Gary and crew were very knowledgeable, accommodating and polite. Going forward I will be using this company for the semi-annual system checkups and any issues that may arise.
Robert M.
Sep 2020
My dental office AC unit stopped working. Gary Frost diagnosed and replaced entire system on the weekend so we could be open and running on Monday morning. I was able to leave key and trust Gary to complete job. The new system is working great. Thanks to Frost Heating and AC we are back to work and cool.
Donna C.
Sep 2020
Working with Gary the whole installment went very smooth Gary contracted the electrician, applied for construction permit within two weeks my generator was installed and ready to run just waiting for storm now to see how it will perform I would highly recommend Gary Frost Heating and Air conditioning for any work that you may need done. They are very professional and keep you well informed of status Of job
Robert M.
Aug 2020
I contacted Frost A/C and heating after my central A/C and heating system were destroyed by an electrical surge during our last storm. I was immediately contacted and agreed to have the work done. The next day a crew was at my house and dismantled the units and the following day arrived and installled both units in the one day time. The workers were courteous, knowledgeable, professional and friendly. I am very happy with the work, and appreciative of the speed in which it was accomplished. I would recommend this company to anyone in need of A?C or Heating work.
Edward L.
Aug 2020
My 6 year old AC (builder installed) Goodman system failed during this last heat wave. I went up in the attic and found all the pipes frozen. I found Frost from Angies List. The first step was they filled the system with 3 lbs of Freon. ~500 dollars. It worked for less than a week then it couldn't cool anymore. They came over and found all the Freon leaked out and pipes frozen again. They drained the pan and plus service charge equaled $115. The owner suggested testing for the leak. There were 3 points to check. The first point he did was the outside condenser. I was bothered by that because I thought the problem was in the attic. Why would you check the unlikely areas of leak first? After several days of measuring with a gauge (I would send him the gauge measurements so he didn't have to come over) he said the leak could be from the coil or in the pipes. I asked why aren't we testing the most likely areas of leaking such as the coil in the attic. But he said that's the way they do things. So I paid $371 dollars. The 2nd visit for testing was for the attic coil went poorly because Gary didn't answer my wife's questions. By now we were aggravated with the lack of progress and just lost complete power from the storm so no one was in a good mood. He left our house after he and my wife had words and didn't explain his findings. He demanded to be paid for that visit but came up with no conclusion. We refused to pay for that visit. So 3 weeks after our AC failed, after paying ~1000 dollars, I still had a broken system with no pinpointed leak. Afterwards I had 2 new contractors come out and none of them could explain Frost's testing method. One AC contractor went upstairs for 10 minutes and said it's definitely the coil because the freon leaked into the pan. No need for expensive testing or measurements that wasted time. I'm putting in a new AC with that new contractor who I will review after job is complete. I think the testing was definitely a waste of our time and money. I can't guess why Frost took that approach or why he didn't explain things better. It seems that in HVAC world, repairs are so costly that it makes more sense to replace the system. So you need to have someone you trust to guide you in your decision. Unfortunately I think the HVAC business is full of upselling and shady practices.
Response from Frost Heating & Air Conditioning LLC
"This information is false, this customer knew exactly the steps and cost for the testing and our service fees up front and agreed to exactly what we were going to do and charge. We told the customer up front that the initial issue was due to a poor installation (previous company) and should not have freon issues after 6 years, but she insisted on trying to band aid the problem rather than replacing the bad equipment, and that's exactly what we did. When the second test was done and we found where the leak was and I told her that, the customer got extremely angry and refused to pay after I already performed the services. Our first initial trip we found the air conditioning service caps loose and advised the customer they had a slow Freon leak and we could tighten the caps and add freon. The customer agreed to add the freon because it was a hundred degree day so we did as we were told. So now the customer decides to post the negative review with a series' of lies, a six-year-old system should not have a defective coil and we even went out of our way to contact the manufacturer to see if I can get her a warranty but I guess she forgot to put that in their complaint. She also forgot to put in her complaint we would be giving her credit back from the testing and the service call towards a new coil, but she insisted on doing the testing first even though she knew there was a leak. Very disrespectful and not professional at all toward the people who spent hours in her 120 degree attic trying to fix a problem another company created. Me and my son spent two hours in her house and she owes me $375. Bottom line is she just didn't want to pay, I've been doing this for 34 years with my two sons and my wife as a family business, we have an excellent reputation and unfortunately you run into customers that no matter what you do, and how much time you spend trying to help you can't make them happy and this is one of them."
Vanessa W.
Feb 2020
excellent workmanship professionalism and courtesy. I have had this family based business servicing my home for 30 years and they never disappoint. I would not hesitate to recommend them on any level.
Ashley D.
Feb 2020
Went great! Addressed our issue immediately and was done well. We can not recommend this company enough! Great service and extremely personable. Our 4 year old son talks about Gary daily!
Andrew C.
Nov 2019
Very professional and knows their business. Price was reasonable and they were accommodating to our schedule. Will definitely use Frost again when needed.
Christine Y.
Nov 2019
We are very happy with Frost Heating & Air Conditioning. Gary's team was extremely professional and the workmanship was of the highest quality. We would absolutely recommend
Sebastiano(Nino) D.
Jul 2019
Everything went very well. Gary Frost explained everything to us what he was going to do. He was very helpful to us. His workers were very good too. Thank you again!
Deborah P.
Jul 2019
As usual, Gary Frost took care of my problem. I have used Gary's company for more years than I care to remember. His work is of the highest standards and I would recommend him without question. In fact, I sent him to my daughters and several friends.5
Licensing
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FAQ
Frost Heating & Air Conditioning LLC is currently rated 4.9 overall out of 5.
Yes, Frost Heating & Air Conditioning LLC offers free project estimates.
No, Frost Heating & Air Conditioning LLC does not offer eco-friendly accreditations.
Yes, Frost Heating & Air Conditioning LLC offers emergency services.
No, Frost Heating & Air Conditioning LLC does not offer warranties.