Germantown Plumbing

The cost was $1050, they were willing to work with me on the price, which was great. They replaced the old water heater with a new one. About 10 months later that same water heater had a leak and caused water damage to my basement. I called them back out and they told me another part that connected to the water heater needed to be replaced. It cost me $280 to have that part replaced. I don't know much about plumbing or if the second call for service was their fault or not from a bad initial installation. So you be the judge.

Kitchen faucet - After Jason had completed installing the faucet, I asked him to make sure the hoses were on tight; so, Jason double-checked.  I noticed that the faucet installation on top of sink was loose; Jason told me it was because the faucet was a one-pipe installation. <br /> Electric hot water heater & thermal expansion tank installation - This equipment was properly installed by Jason; however, after Mr. Reckert (licensed master plumber) and Jason (apprentice) left, I noticed that there was a good-size dent on the left side area of the water heater, which wasn't there when water heater was removed from the box.  The dent could not be seen from the front of the water heater.  So, I felt around the tank and found this dent, and I used a mirror so I could see it.  I'm disappointed that Jason didn't tell me about this dent.  When I contacted Mr. Reckert on 8/10/2013 to inform him, he said he didn't know about the dent.  My other reason for phoning him on 8/10/2013 was to ask when the WSSC inspection would be done; this week, Mr. Reckert arranged the inspection for 8/14/2013.  I don't think WSSC inspections are currently required on electric hot water heaters, but I wanted an inspection because of the damaged tank and the loose faucet, and because I had never had a thermal expansion tank until now. <br /> Everything relating to the water heater passed the WSSC inspection; the inspector believed that the damage to water heater was cosmetic and that the damage did not extend to the interior of the heater. <br /> Kitchen faucet failed the WSSC inspection because the faucet was loose and "needs to be tightened," which was quite different than Jason's explanation.  After the inspector left, I got under the kitchen sink and saw that the three screws attaching the faucet had not been tightened.  Two of those screws had not been tightened at all; the other screw was tightened just enough to hold faucet somewhat in place.  So, I got my screw driver and tightened all three screws; the faucet is now secure.  Mr. Reckert said that he didn't know that the faucet was loose. <br /> Jason (apprentice) did ALL of the work;  however,  he needed more supervision.  After all, Mr. Reckert said that he did not know that the faucet was loose and that he didn't know that the water heater was damaged.   <strong>   <br /> </strong>Mr Reckert acknowledged that Germantown Plumbing has only two:  Mr. Reckert and Jason.  I will say that if you phone this company, Mr. Reckert will answer the phone himself--he uses "call forwarding."  <br />

They were timely and gave me the cheapest price. The unit worked fine last summer and I saved about $100 on my energy bill. They were competent.

The provider came the same day we called. Service was very prompt and we were pleased with the price. We would definitely call them again.

One of the pipes in the basement suddenly sprung a leak.  In order to stop it, we had to turn the water off to the house.  I called Germantown plumbing late on Sunday night and first thing Monday morning the plumber arrived to fix it.  He knew exactly what to do and the water was back on a hour after he arrived.

Extremely professional and courteous. Right on time (showed up a few minutes early). Obviously knew what they were doing. I had been told by another "plumber" that the main valve into the house would need to be replaced but it didn't -- they were more than honest. Very pleased, felt very comfortable with them. 2 plumbers, 3-1/2 hours, $611,00 Worked efficiently and very clean.

They are a small business that is run by father and son. The son is who came out to my house right away on a Saturday and didn't charge extra. He was very polite. I don't remember the exact charge but it was reasonable.