G & G Garage Door Co

My garage door was not opening occasionally - it kept getting worse and a technician came out to fix it. He tried several things, but a few weeks later, the garage door wouldn't open again. This time, Miguel came to fix it and he did! It turned out to be sticky sections on the seal, and now it's perfect. Because the 2nd person came out only 25 days after the 1st person did, the call didn't cost me anything. And now I can rest!!! Thanks, Miguel and G&G!

Contacted G&G and they promised to send a technician between 2-4pm. The technician called me before arriving and diagnosed the problem (a broken coupler) in a few minutes. He checked with co-workers to see if they had the part (since he did not have it in his truck), met with one (instead of returning to the office and spending more time), quickly installed the part, and performed the annual maintenance. The garage door opens again and I was very satisfied with their work.

Eric not only fixed the door, he also took the time to explain what happened and how to avoid the problem in the future. The company also sent someone ASAP since my car was stuck in the garage.

I am a home builder and have been using G&G Garage Door for approximately 20 years for all my garage installs for new construction. They do outstanding quality work. Dependable and easy to work with. I use G&G exclusively as they have had the same crew for years. I know the sales staff, the drivers and the installers personally. Also, their pricing is exceptional. I highly recommend.

Very well.

Repaired in about an hour

Very well. They also lubed the hinges and chain.

Ryan was excellent. He explained the issues, and confirmed it was a fairly inexpensive part that required replacement (connects to the release cord). Performed some regular maintenance work. Highly recommended.

Very well. The new assembly is so much quieter and works very well.

They were outstanding.

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The G&G experience from beginning to end was outstanding. Ernie in estimating, the office staff and the installers Christian and Michael were all very knowledgeable in their product lines and professional in their approach to customer needs. Yesterday's installation with Christian and Michael was like a finely orchestrated ballet. They arrived on time, completed the job, tested everything and cleaned up in just 3 hours. If I had another garage, there is no question that I have G&G do the work. Since I do not, I can do the next best thing and recommend G&G to all Angie's List people who may need this type of work.

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The two guys who came over were right on time with the scheduled appointment.  The seemed nice enough, but not very talkative or smiley.  They brought out some hardware from the truck and looked it over.  A call had to be made to see if this size was in fact approved for use on my door.  It was, so they began the job.  <br /> When I set up the appointment, the girl said the job should take about an hour.  Well, after two hours, they were still at it.  I found out that one guy was with the company for 9 months, and the other guy for only 6 weeks (I believe it was).  The one with seniority  had done only 5 or 6 of this type of door, ever.   The hardware went on okay.  They were having trouble adjusting the door's action when engaged by the opener.  <br /> My cousin came by to visit and noticed that one of the brackets was rather close to the edge of the door and the other side was not the same way.  He told me this inside my house.  He said it probably won't work very well that way. <br /> After almost another hour, the guys told me, "Well, there's some good news and some bad news."  <br /> The door was on and working, but not working well.  It scraped the sides as it opened/closed.  They would have to make another appointment later next week to come fix the problem. <br /> My cousin came outside and mentioned what he'd seen about the bracket placement.  They said, "Hmmmm."  Cousin told them that if they moved the bracket slightly, it would probably work well enough and they woiuldn't need to return.  The guys did this and they did one more adjustment my cousin suggested and the door worked fine. <br /> The guys didn't want to stay and work on it, at first, because they were already two calls behind (and it was close to 4:30 PM).  But they did.  <br /> They *did* have to come back the following week to patch holes that were drilled from the inside through to the outside of the door.  (I guess this happens periodically.) <br /> All went well, because I wasn't on a tight time frame.  I wonder why a master technician wasn't assigned to this job?  At least ONE of the two guys should've been experienced for this type of door. <br /> I asked my cousin how he happened to know about the garage door.   He told me he had to work on his own garage door once or twice in the past.  ("Once or twice"!!!)  Then again, he is rather a genius.    : ) <br /> <br /> <br />

Without realizing why my garage door had difficulty opening, I ordered the on-line tune-up special. <br /> The true problem was properly diagnosed and fixed at reasonable cost, and my original payment for the on-line special was credited towards the cost of what was ultimately done. <br /> The staff was professional and also willing to discuss some other potential concerns about the garage door, so that I could keep an eye on that to determine when I might need additional help with that in the future. <br />

Hmmm. I'm searching for a better word because OUTSTANDING is not a strong enough word for how good their service was. Without belaboring it too much they did a perfect job in all ways; service, quality, promptness,... you name it.. they did it right. <br /> Bravo!! <br />

We recently bought a house with a plywood slab tilt up two car garage door.  Because of the great reviews on Angie's list we contacted G&G to get a bid for removing and replacing the old slab door with a fully insulated roll up door.  They arrived on time, looked at the location, talked to us about what we wanted and gave us a bid on the spot.  The bid was better than another garage door company that was not on Angie's list so we told G&G to go ahead.  The installation took a little longer than expected but the installer worked hard and cleaned up the area when he was done.  We called a few days after the installation about a small adjustment problem and they came out the next day and in a few minutes the adjustment was done.  The door looks great and works perfectly.  I would recommend them to anyone. <br />

They came out but didn't have to re-reprogram, but just showed me that I needed to pull a cord. I was upset that I was charged for this visit, as they didn't perform a service. Additionally, they wouldn't give me a discount.

Excellent! <br />

The service was fast and friendly. The G&G team was helpful and did a nice job cleaning up after themselves. <br />

They did an excellent job:  They showed up on time, did the job quickly and with minimal impact on me (the garage was very cluttered but they worked around the clutter).  Repair people were courteous and professional, the scheduler/dispatcher was also polite and professional and worked with me to get the earliest mutually acceptable date/time - which was not easy during the holiday season. I very highly recommend them. <br />

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