Glen Allen Builders Inc

Great customer service and the contract work was outstanding. Jamie and his team were very professional, responsive, prompt and always cleaned up after themselves. We were originally just looking for someone to build a small deck. The project went so well, we decided to have Glen Allen Builders, Inc. complete numerous other projects that had long been on our "to do" list. Over several months, they installed ceiling fans, electrical wiring, a back yard fence, set of interior French doors, stone paver walkway and replaced a rusty door with a rotted frame. Every step of the way they provided valuable input on code requirements and always listened to find solutions that met our project objectives. The house was built over 20 years ago, so as with all building projects unforeseeable obstacles from previous owners presented themselves. What impressed upon us was Jamie's patience and persistence in getting the job done and getting it done right. He always promptly called us back when we had questions, was a pleasure to work with and performed quality work. We strongly recommend considering them for your general contacting needs.

It's hard to find good help and these guys did a great job! The owner is very knowledgable and patient! I changed my mind on a few details of the deck and he was very accommodating for my requests. It turned out better than I imagined! I also had them install ceiling fans with lights in all my bedrooms (5) with new switched and receptacles in those rooms. They were courteous, respectful, clean and true professionals.

I hope this helps someone. I want to convey our cautionary tale with Jamie, while not coming across as someone who is just angry and wants to rant, and call people nasty names. Let me just start by saying I have since spoken to other people whose experience mirrors ours, (delayed, sloppy, unresponsive), but have chosen to let the matter rest. I looked at Jamie's rating on here before we hired him, and would have appreciated their experiences. Jamie may be a fine handyman for small, quick jobs, although I think there are better alternatives. However, he is clearly a poor choice for an addition, remodel, deck, etc. He is unorganized with his time, finances, sloppy in his finish work, and becomes dishonest and vague in his communication and commitments. I am unsure of what details I can share, should we need to take legal action, but will do my best. Jamie has abandoned our project. We have failed the final electrical inspection and the final building inspection. We have requested multiple times for him to work with us to resolve the issue, and have been met with threats of legal action, but no detailed resolution. We will spend more than the contract to finish. In summary Jamie: -dishonestly asked for and took payment when work was not completed (insulation, sheetrock, etc. totaling thousands of dollars) -delayed what he said would be a "six week" project into 6 months, with no explanation or presentation of a plan despite repeated requests. We started work January 20th, contract completion date March 15th ( As of March 11th we had no tile floor, wood floor, carpeting, paint, and a portion of the addition had not even begun.) We are still not finished. -Did sloppy work (Installed chipped tiles in kitchen backsplash, Spray painted clear glass for kitchen cabinets to look like they were "frosted" but now the "frost" is peeling off, installed bathroom transition strip OUTSIDE of bathroom door, Installed broken deck boards leaving holes in deck, Failed to line up the new siding with the existing siding, installed different colored wood in the middle of our existing wood floor, etc.) -Major components are left unfinished: doors, debris removal (there are nails littering our backyard, our 5 year old stepped on one barefooted), landscaping, non-functioning outlets, etc. -In addition, he has not paid some of his suppliers and they will not sell us the missing supplies, although we paid Jamie 5 months ago. It's our belief that Jamie starts out well-intended. He was witty, articulate, and at-the-beginning, very prompt. His prices were competitive. His first impression really sells his bids. However, he lacks the skill to manage these projects, the experience to know how to do simple finish work, and the integrity to admit his mistakes and take responsibility. We believe he is not stable enough in his business and financial practices to weather the normal fluctuations of his field, and forces his clients to pay the price, i.e. he spreads himself too thin and does not manage his business well and when the normal ups and downs of contract construction work arise, he is not able to meet his obligations. Combine this with his lack of finish skills and you get a harried, messy product. In the end, he was flitting from one job to another, and neglected ours altogether, becoming more belligerent and unresponsive to our concerns. In June he worked 20 hours, and in July, 8 hours, all while our project ran way over time. We are continuing to find elements of his work that are baffling in their installation. (Holes in the backsplash grout, waves in walls where the sheetrock does not meet evenly, non-functioning electrical outlets, etc) When we have tried to communicate our concerns we were repeatedly met with diversions or silence. We hope this helps someone make a more informed decision than we did, and seriously consider the dozens of other alternatives to Glen Allen Builders. However, if you still feel he is a good fit I would offer a few steeply priced lessons we learned. -demand certificates of insurance before he starts any work and verify it is valid with your own insurance -require a deadline and a penalty if he does not finish on time -require a detailed and dated schedule for the entire project and hold him to it -demand the contract be revised for additional work he commits to verbally. -never take his word something is complete. Lay your eyes on everywhere drywall, paint, insulation should be before making a payment. -inspect the details. If you are unsure, or if it looks a little wonky, it probably is. Take a minute to google how it's supposed to look and don't pay until it's fixed. -request references of similar work. We settled with a reference from someone who had a bathroom tiled--it did not serve us well -regularly photograph all the work and him doing it. Good luck!

They showed up on time, quoted fairly, all the guys were professional, courteous and kind. They took the entire old rotten deck down and cleaned up in one day. They came back and had the entire new deck done within two days and the owner came on the next day and installed all the fans with lights. Very impressed with this company and will happily recommend them for anyone looking for a great contractor! 

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After contacting them they gave me an estimate of the work, they showed me what was wrong and told me whatthey were going to do to correct the issue. It took less than a day to fix the crack we had by correcting the structral issue and pretty much had everything back to normal by the end of the day. <br />