Glenoak Plumbing Inc

Here is my text history with Rob (Owner) so you can form your own opinion. He cited he was too busy to finish the job which was unacceptable in my opinion, and likely your opinion as well. Eventually he stopped answering my texts and calls (had to start calling from a different number first and then my number to get him to answer the phone). Told me the material was on the truck the week before he told me he was too busy and that he'll "let me know" or for me to "find another plumber". Waited from July until September for him to get some time before giving up on him. Ended up calling Cooper HVAC from Manchester, MD (410-329-6200) and had it installed within a week. Since I did 2 out of 3 payments ($1800/$2700) and the first phase was disable, drain and removal, then second phase was to install 2x copper pipe extensions to push out the copper through the new framing...he made off like a bandit as far as I could tell. I got ripped off...don't be like me. (443) 271-7276 Good morning We can take a look at it this week.... except for tomorrow Friday sounds good 9-11 Thank you Friday, April 14, 2017 10:03 AM (443) 271-7276 Hey Im stuck in Essex on this job that started at 6am... Can I beg for tomorrow by any chance Thx a ton 9-10 work? Thursday, April 20, 2017 10:11 AM Sgt Liberto Marcus V Any good news? (443) 271-7276 Yes And for starters I apologize for delay We can install all new hot water base board In a 3 stage process I'm at $2950 Sgt Liberto Marcus V Is 2950 your best deal I can take cash it helps (443) 271-7276 I can do 2700 cash Still full warranty No short cuts Job done right Sgt Liberto Marcus V Awesome...It's a deal **** I didn't know you had a warranty! (443) 271-7276 Lol We can start early next week getting it torn out of u like Sgt Liberto Marcus V Early next week is perfect (443) 271-7276 Thanks Tuesday, April 25, 2017 9:26 AM Sgt Liberto Marcus V How's your week looking? (443) 271-7276 I was going to call you this morn We got rained out Can we come today and rip out? Sgt Liberto Marcus V Yep you can come out today what time is good? Should we split payments into thirds to accommodate the three stages? (443) 271-7276 More then fair Between 11-12 Sgt Liberto Marcus V Sounds like a plan I should be there about 11 Wednesday, June 14, 2017 3:07 PM Sgt Liberto Marcus V For second stage - framing is up...did you want to come back after drywall is finished? (443) 271-7276 No I need to get in there before drywall Sgt Liberto Marcus V How's your schedule lookin'? Might be some batt insulation in your way Easy to move (443) 271-7276 Not a problem How does Saturday or Monday look Rest of week is booked solid Sgt Liberto Marcus V Either is fine my mother in law will be there both days watching the brood. I'll give her an envelope with the second payment and leave the rear door unlocked along with key under the green pot if that's alright. (443) 271-7276 Ok sounds good Can you txt address again I have it on file But txt would be nice Sgt Liberto Marcus V Np [Address Redacted] Saturday, June 17, 2017 10:45 AM (443) 271-7276 On way up If you want to let your mother in law know Sgt Liberto Marcus V Ok great my wife is calling her now Let me know if you run into any issues (443) 271-7276 Yes sir Sgt Liberto Marcus V There were contractors there yesterday so if they locked the door just knock on the front (443) 271-7276 Ok Friday, July 21, 2017 12:42 PM Sgt Liberto Marcus V Drywall is up...looks like they put some trim too...hopefully won't be in the way. If I recall correctly this should be about ready for the 3rd and final phase? (443) 271-7276 Ok Sounds good Let me take a look at sch And let you know what day this up coming week we can get in there Tuesday, July 25, 2017 6:42 AM Sgt Liberto Marcus V How's your week looking? No rush...we can take a look at next week if this week is booked Tuesday, August 1, 2017 7:06 AM Sgt Liberto Marcus V Circling back Tuesday, August 1, 2017 1:23 PM Sgt Liberto Marcus V You're probably on vacation so I'll ping you next week Monday, August 7, 2017 7:05 AM Sgt Liberto Marcus V How's that schedule looking? (443) 271-7276 Hey This week for sure Wednesday, August 9, 2017 1:34 PM Sgt Liberto Marcus V I'm WFH Thur and Fri so I'll be around Wednesday, August 30, 2017 3:00 PM Sgt Liberto Marcus V Weather is supposed to get cold...think you can come out sometime soon and hook the hear back up? Thursday, September 7, 2017 11:53 AM Sgt Liberto Marcus V Free anytime soon? Thursday, September 7, 2017 6:43 PM Sgt Liberto Marcus V I hope everything is ok Wednesday, September 13, 2017 8:01 AM Sgt Liberto Marcus V What time should we expect ya today? Thursday, September 14, 2017 4:23 PM Sgt Liberto Marcus V Must have got busy...when do you think you can chance it next?4:23 PM Monday, September 18, 2017 4:11 PM Sgt Liberto Marcus V Following uo Up

They were on time for both days they came. Worked quickly and with one exception performed very well. The exception was I found one of the radiators leaking the following day. I called they and they sent a plumber out and fixed it the following day.

It went well. They were great. Used them for years.

They did a good job and the next day they replaced the water heater. I need the receipt and now I cannot get in contact with them. I called and text them several times and still have not heard anything from them. We talked about this about 6-7 weeks ago and I still not received a receipt.

Work was completed as quoted

The job totaled $22,000. They were very helpful and they responded whenever I needed anything.

They were very helpful, they responded whenever I needed anything, needed to, any questions or anything they were very good. It was reasonable for what I had done.

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Cut two large openings. Said it must be leaking tub drain, but was not certain. Charged about 150% more ($222 more) than average mid-range plumbers in the area for the job, which took 15 minutes. Comparison via Homewyse.com, which I have found to be accurate.

Robert Boccia, the owner of the company, came to my rescue within about an hour of when I called. A rental property had a complete blockage in the waste line. He rearranged his schedule so they could do the line replacement the next day. His crew began working around 9am. The waste lines for all the other houses in the neighborhood line up with the front bedroom window. That also lined up with where waste water lines were found in the house. The crew worked hard to minimize damage to the tree that my late father had planted and loved. When, after several attempts, the waste line couldn't be found, calls were made to the City offices to determine where the line actually was. While time and effort could have been saved by calling ahead, in most cases, it wouldn't have been necessary because waste lines are typically buried in a predictable fashion. My house proved to be the exception. Finding out where the waste line was actually located turned out to be good news and bad news. Instead of being to the left of the walkway to the house, it was on the right UNDER a concrete parking pad. This significantly changed the scope of the job. Again, the crew found a solution that minimized damage: instead of breaking up the entire parking pad to dig out the old line, they took out the rightmost portion of the pad, which, happily, came away cleanly, and dug a trench to the right of the clogged/collapsed portion of the line. They found the waste line close to the house, attached new pipes and then ran a new line to the right of the old line, essentially doing a bypass. I had previously spoken to another company about my waste line problem, and they didn't know their right hand from their left. I'm so glad I called Glenoak Plumbing to do this job. It needed to be done immediately and correctly. It was.

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The initial job went fairly well. The plumber arrived on time and gave us a quote to install an outdoor spigot, which he was able to install the same day.  However, four months later, I discovered that the water line had burst during the winter.  I called the plumber twice over a two week period and left voicemails requesting he come back and fix it, but received no response. <br />

<p>My 1952 house was not equipped with a vent, nor proper traps for either the washing machine or sink. There were sewer gases backing up on occasion, into the sink area, which is of course unpleasant. </p> <p>Robert installed the traps, then came back to add the vent to the outside of the house. He did not have to go through the attic and roof. The end result looks like it was built with the house, and blends in well with the exterior. </p> <p>He responds to my need for help either instantly or within 24 hours, is professional and knows his business. Anyone he hires is up to his standards, and those are very high. Having a reliable and qualified plumber is key to survival, and for that need, I go to Robert!!</p>

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Robert fixed couple plumbing issues around the house in timely and professional manner.  Highly recommended! <br />

Work:   The owner is very professional and informative.  Quality is good.  No complains there. <br /> Price:  The owner is a talker!!!  he tells you how difficult everything is in order to charge you more.  I paid $1375 for what it turns out to be only about 2 hours of work!  He charged me $675 for labor ONLY of installing sink and faucet, that is a ripe off!  BE WARE of the jacked up price he is given you!!  My sink was a drop in sink, with simple installation, and home depot installed my faucet for $100 service call before, so it is definitely not worth $675 just for labor to install those two items.   <br /> WAY OVERPRICED! <br />

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Gleanoak plumbing was very professional and responded to the call and promptly showed up at the appointed time as a service call to clean out a clogged kitchen sink. We agreed upon the price of $275, which is steep, but this needed to be done and he seemed reputable - indeed he was both professional and prompt. <br /> During the job, Gleanoak Plumbing was asked to look at the upstairs sink that I had shut off the hot water as there was a slow drip underneath the sink. He called me and stated that the nut was cracked and that was why it was dripping. If he wanted me to take care of it, he could, but the total cost of the job would sky-rocket to $700. This is price-gouging at it's finest. He was at our home for a total of 1h30 and charged a heckuva lot for a routine job. <br /> Would NOT recommend this plumber on the basis of price-gouging. <br />

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